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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

STUDY: 65% of Restaurants Adopted New Technology to Manage Labor

🌍 The World Travel & Tourism Council (WTTC) saw a 27% increase in global Travel & Tourism businesses setting climate targets in the past three years. Over half (53%) of the 250 leading businesses analyzed have set climate targets, up from 42% in 2021. One third are committed to Science-Based Targets initiative (SBTi) goals, and the number of companies adopting SBTi targets more than doubled since 2021. The updated Net Zero Roadmap, launched at COP29 in Baku, Azerbaijan, aims to guide the sector towards net zero by 2050. Notable reductions in carbon emissions were reported: Travel & Tourism's carbon footprint dropped to 6.5% of global emissions in 2023 from 7.8% in 2019, aviation reduced carbon intensity by 6%, and the cruise and accommodation sectors decreased by 11%. The roadmap encourages use of Sustainable Aviation Fuel (SAF) and stresses the importance of green financing for SMEs.
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Shiji expands ReviewPro capabilities with AI-driven responses enhancing its Reputation Management suite

📱 In Barcelona, Spain, on November 19, 2024, Shiji introduced AI-driven review responses to ReviewPro, aimed at helping hoteliers manage feedback efficiently. This feature supports personalized replies in multiple languages, integrates with platforms like Booking.com and Google, and optimizes hotel staff productivity by streamlining the review management process. Shiji, founded in 1998, now has 5,000 employees across 80+ subsidiaries and serves over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets globally.
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“Don’t SOP the Life Out of a Hotel” – Tim Harmon, Palisades Hospitality Group

📰 Tim Harmon, founder and CEO of Palisades Hospitality Group, advocates for storytelling and spontaneity in hotel operations, emphasizing the balance between consistency and creativity in hospitality management. He highlights the need for hands-on leadership and a trust-based, empowering culture to achieve exceptional guest experiences that also deliver financial returns. Harmon stresses the significance of being present at properties to connect with their unique energy and dynamics and believes in motivating employees for financial success.
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Hotel Technology Forum 2024: Win the Customer Kicks Off at Terranea Resort!

📈 Scott Steinberg delivers an interactive keynote at HTF 2024 on leveraging digital transformation for growth. Industry leaders Alex Cisneros, Sanjay Sharma, and Conrad Riddle discuss innovations in guest experiences and efficiency. Robert Marusi showcases AI-driven personalization in hospitality. The 19th Hotel Visionary Awards ceremony celebrates technology achievements. Pam Lindemoen addresses cybersecurity across sectors. Hyatt Hotels presents a case study on using DNS to combat human trafficking. Emerging hotel technology from startups like ConnectedFresh and Affixity is featured.
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HT Talks Tech with Dave’s Hot Chicken

💾 Dave's Hot Chicken is upgrading to Qu and QSR Automations systems to support its rapid expansion and overcome current POS limitations. The new POS aims to scale easily to 1,000 locations, offering real-time data management and improved efficiency. Currently, only 10% of Dave’s locations are equipped with these solutions, with a goal to retrofit 100% within two years. Dave's employs Bikky's CDP for tracking guest behavior and leveraging trends to enhance customer engagement.
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Restaurant Owner Launches Free AI Tool to Help California Restaurants Meet Critical Federal Deadline

📡 PAR Technology introduces PAR Clear, a drive-thru communications headset with HD Wideband Audio and DECT 6.0 technology for extended range. It offers cloud-based management, an 11.6” touchscreen command console, and is designed for future scalability. After successful beta testing, PAR Clear is now available, enhancing QSR operations with faster service, reduced errors, and higher customer satisfaction.
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HungerRush Adds Customer Engagement Tool for Restaurants

💳 Maestro PMS solutions’ MezzoPay integrates with b4checkin’s TransForm to secure hotel transactions, battling chargebacks and fraud by obscuring credit card details in CNP transactions. The travel and hospitality industries faced approximately $25 billion in chargebacks in 2023. The partnership aims to protect businesses from losses and PCI compliance breaches, replacing outdated payment methods with secure, real-time processing and encryption. MezzoPay / TransForm benefits include direct email payment requests, immediate confirmations, and instant processing.
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LA Restaurant to Add Power Digester

💰 Maestro PMS solutions integrated with MezzoPay and b4checkin's TransForm for secure hotel payments, aiming to reduce chargebacks and fraud. Juniper Research and Chargeback Gurus report $25 billion in chargebacks for travel and hospitality in 2023. MezzoPay/TransForm benefits include direct email payment requests, instant processing, and encrypted card information. Integration now available for Maestro clients, enhancing payment efficiency and security.
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Maestro All-In-One PMSs’ MezzoPay Embedded Payments Enhances Security with Integration of b4’s TransForm

💳 MezzoPay and b4checkin's TransForm integrated, enhancing secure hotel payment processing. Hotel stays become safer with embedded credit-card processing in the Maestro PMS, fighting chargebacks and fraud. Juniper Research reports $25 billion in chargebacks for travel and hospitality in 2023. TransForm's benefits: email payment requests, immediate confirmations, real-time processing, and encryption. The integration aims for PCI compliance, fraud protection, and streamlined payments.
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Tackling High Turnover in the QSR Industry with Technology and Culture

💻 Reducing turnover in organizations requires modernizing technology to meet workers' needs, such as flexible scheduling and instant HR information access. Modern workforce management systems in QSRs and hospitality can automate onboarding, payroll, and shift management, thereby retaining talent. Cultural improvements alongside technology, like recognition programs and real-time feedback tools, are essential. 90% of employees feel their workplace experience affects customer service quality. Therefore, investment in employee experience technology is crucial for reducing turnover and enhancing customer satisfaction within the hospitality industry.
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