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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Tips for Tackling Chargebacks in Hospitality

💳 To reduce chargeback risks, businesses should review OTA reservations for accuracy, follow best practices for transaction processing like using EMV chips, utilize AVS and 3D Secure to mitigate fraud, and keep clear communication and documentation. Tim Tynan, CEO of Chargeback Gurus, brings expertise in chargeback management solutions.
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Despegar Licenses Its AI Technology to Karisma Hotels & Resorts

🎁 Hallmark's new Gift Card Greetings merge a physical greeting card with a digital gift card, featuring over 100 brands like Starbucks, Darden Restaurants, and DoorDash. Lauren Benson, Hallmark's Senior Director, touts convenience and customization; Jaime Yeager, VP at InComm Payments, emphasizes a personalized experience. Available for $4.99 at Hallmark.com, Hallmark Gold Crown Stores, and select retailers, the cards offer a range of designs for various occasions, simplifying the gifting process with a secure, personable touch.
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eviivo and OpenKey Streamline Guest Experience with Automated Mobile Check-in and Keyless Access

🍣 Kura Sushi USA Inc, celebrating its 15th anniversary, implements a QR-scan plate system across nearly 70 locations in 19 states and Washington, D.C. for real-time consumption analytics. Since 2009, the chain has introduced several technologies, including a dual-layer conveyor system, Mr. Fresh food safety dome, Bikkura Pon prize system, and partnerships with major licensors. Innovations in recent years include drink delivery robots (2022), an AI-powered waitlist system (2023), Kura Sushi Rewards app (2023), and DoorDash delivery partnership (2024). A “Fly to Japan” sweepstakes runs Oct. 23-30, rewarding diners spending $65 with a chance to win a trip to Japan.
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