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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

LG Debuts New Line of OLED 4K UHD Smart Hotel TVs at The Hospitality Show

🍕 Kate Trumbull promoted to Executive Vice President, Chief Marketing Officer of Domino's Pizza Inc. effective Nov. 1. With a 13-year tenure at Domino's, Trumbull has led significant marketing initiatives, progressing from Program Leader to Senior Vice President and Chief Brand Officer in March 2023. Joe Jordan, President of U.S. and Global Services, praises Trumbull's strategic campaigns and impact on the brand's growth. Trumbull played a pivotal role in campaigns like Paving for Pizza and the loyalty program, contributing to Domino's rise to the No. 1 pizza company globally.
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  • 2 min

Tech at the Frontlines: How Voice Assistants are Easing Tensions in Hospitality

🔊 AI voice assistants act as the first point of contact for callers, reducing human agent call volume and managing emotions. These systems adapt their communication style for each customer, with the ability to escalate complex cases to human agents, improving service quality and reducing wait times. Nikola Mrkšić, CEO & Co-founder of PolyAI with a Ph.D. from University of Cambridge, indicates that voice AI can enhance customer service in the hospitality industry and shield human agents from abuse.
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  • 3 min

Beyond Rooms: How Hotels Are Boosting NOI by Monetizing Parking

🅿 Hotels traditionally offer parking to guests, but selling extra parking to non-guests, particularly during high demand periods, can be profitable. Self-parking has a margin greater than 60%, while breakfast offers approximately a 30% margin. Utilizing parking OTAs (Online Travel Agencies), hotels can list available parking and increase Net Operating Income (NOI) without significant upfront investment. New technology enables low-cost solutions that scale with revenue, allowing hotels to eventually invest in equipment like gates and staff, further driving NOI. Partnerships with parking companies should prioritize the guest experience and offer incremental revenue with minimal operational impact. Ethan Glass, CEO & Co-Founder of Ocra, specializes in increasing NOI for hotels by selling underutilized parking to non-guests.
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  • 4 min

Five Ways Hotels Can Simplify Booking and Boost Loyalty with AI’s Help

🏨 Nearly 60% of survey respondents named time-saving and better deals as top AI adoption motivators in travel planning, yet only 33% have used AI for this purpose. Gen Z leads in AI adoption, signaling growth potential for travel brands. Marriott's pilot program uses natural language processing to enhance vacation rental searches. The arrivia survey indicates 90% of travelers want personalized recommendations, and over 50% are interested in AI-generated price alerts for hotel rebooking opportunities. Concerns about data privacy persist, with only 36% comfortable with AI accessing their personal data. Kevin Schneider, arrivia's Chief Innovation Officer, emphasizes AI's transformative role in hospitality.
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  • 1 min

Inside IHG’s People Programs: Creating Leaders in Hospitality – Leanne Harwood, IHG

🏩 Leanne Harwood, SVP and Managing Director at IHG, highlights the value of people investment in hospitality (Oct. 16, 2024). IHG's RISE program targets elevating female leadership through mentorship [03:26]. Focus on empowerment programs scalability and career transformation [04:34], with mentorship and sponsorship being key for career growth [05:06]. "Lean In Circles" promote open dialogues for sharing experiences [07:01].
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