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Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Square Launches Orders Platform

🏝 Kempinski Hotels launched "Responsible Meetings & Events" in partnership with EarthCheck, to enable sustainable event planning. The initiative includes VenueCheck and EventCalculator tools for assessing and reducing events' environmental impacts. Kempinski, with 43 EarthCheck-certified hotels (7 Gold, 21 Silver, 15 Bronze), aims for all certified hotels to enroll by end of 2025. Currently, 18 Kempinski hotels have VenueCheck verification, 12 more are in progress. The tools align with ISO 20121 Event Sustainability Management Systems, aiding in compliance, reporting, and sustainability leadership.

3 min

Meeting the Expectations of Gen Z and Millennial Travelers: A Digital-First Approach

🏖 Millennials and Zoomers value personalized travel experiences, with Zoomers 2.5 times more likely to desire personalized service than Baby Boomers. AI helps analyze social media to create personalized traveler profiles, impacting choices like room temperature and amenities. WiFi is essential for younger travelers who expect connectivity. 58% of Millennials and Zoomers prefer a travel agent for booking a major trip, and 55% of Zoomers use smartphones for bookings. Travel and hospitality must offer personalized, unique, and cost-effective experiences with visibility into trip data and costs. Sustainability is also a priority, with operators expected to adhere to social and environmental standards, and AI is used to manage sustainability data.

3 min

Rethinking Cash: How Smart Payment Strategies Can Elevate Hospitality Businesses

💰 The Cash Chasm Report indicates that 48% of hospitality businesses still manage cash manually, costing over $300,000 annually on security, and losing nearly $23,000 due to handling errors. To combat this, 35% of businesses encourage electronic payments, and similar percentages adopt regular staff training (35%), cash handling audits (32%), and stricter protocols (30%). CashTech, integrating hardware and software, is presented as a solution for real-time cash management, aiming to reduce costs, errors, and increase operational transparency, ultimately enhancing customer experience.

2 min

Dave and Busters, District Taco, Dine Brands, Teriyaki Madness and Wingstop Named Finalists for Hospitality Technology’s MURTEC Breakthrough Award

📝 Recent winners of the Breakthrough Award include Potbelly Sandwich Works, Brooklyn Dumpling Shop, and Mamma Ramona’s in 2023; Taco Bell and Border Foods, Checkers and Rally’s, bartaco in 2022; and Little Caesars, El Pollo Loco, Amara at Paraiso in 2021. Hospitality Technology (HT), reaching over 16,000 hospitality executives, covers IT's role in improving performance for hotel and restaurant operators. It is part of EnsembleIQ, based in Chicago, and offers events like MURTEC and resources like the Restaurant Technology Network (www.restauranttechnologynetwork.com).

Dave and Buster’s, District Taco, Dine Brands, Teriyaki Madness and Wingstop Named Finalists for Hospitality Technology’s MURTEC Breakthrough Award

📦 Potbelly Sandwich Works, Brooklyn Dumpling Shop, and Mamma Ramona's won Breakthrough Awards in 2023, with Taco Bell and Border Foods, Checkers and Rally’s, and bartaco in 2022, and Little Caesars, El Pollo Loco, and Amara at Paraiso in 2021. Dave & Buster’s will discuss their unified commerce platform, District Taco will talk about tech stack transformation, Dine Brands will share IHOP's AI integration, Teriyaki Madness and Wingstop will reveal their tech strategies at the MURTEC Executive Summit. Hospitality Technology reaches over 16,000 executives and is published by EnsembleIQ, based in Chicago.

4 min

Mastering the Art of OTA Visibility: The Key to Unlocking True Hotel Profitability

💸 Over 73% of hotel bookings come through Online Travel Agencies (OTAs) like Booking.com or Expedia, with 75% of clicks going to the top 15 listings on the first OTA page. Achieving high visibility on OTAs is vital but requires a deep understanding of ever-changing algorithms that consider factors like guest reviews, content quality, and market trends. Bart-Jan Leyts, CEO of Otamiser, launched the OTA ranking management platform in 2022, focusing on strategic ranking optimization to drive revenue in the hospitality industry.

3 min

Tredence Achieves AWS Travel and Hospitality Competency Status

🏡 Kempinski Hotels launched "Responsible Meetings & Events by Kempinski" in collaboration with EarthCheck to reduce the environmental impact of events. The initiative features tools like VenueCheck and EventCalculator for sustainability assessment. Currently, 43 Kempinski hotels hold EarthCheck certification (7 Gold, 21 Silver, 15 Bronze), with 17 working towards Bronze. VenueCheck is verified at 18 Kempinski hotels, with 12 more pending. By 2025, all EarthCheck-certified Kempinski hotels aim to join the program, aligning with ISO 20121 standards.

3 min

Famous Foods Street Eats in Resorts World Las Vegas Serves Up Modern, Innovative Guest Dining Through the Agilysys InfoGenesis Point-of-Sale (POS) Platform and Kiosks

📆 Kempinski Hotels launched "Responsible Meetings & Events by Kempinski" to reduce the environmental impact of events, in collaboration with EarthCheck. VenueCheck, an essential part of the initiative, helps assess event sustainability, with 43 Kempinski hotels EarthCheck-certified and 17 more pursuing certification. EventCalculator estimates an event's carbon footprint, ensuring compliance with Greenhouse Gas Protocol and IPCC Reporting Guidelines. Currently, 18 Kempinski hotels are VenueCheck verified, with 12 more pending. By 2025, Kempinski aims for all EarthCheck-certified hotels to join the program.

3 min

German Startup Onsai Launches AI-Powered Phone Service for the Hospitality Industry

📣 In Berlin, on October 7, 2024, Onsai launched its AI-driven voice solution, Onsai Voice, automating 60% of incoming hotel calls for 24/7 guest communication. The AI integrates with Property Management Systems and is GDPR compliant. Early adopter McDreams Hotels automated 60% of calls since February 2024, noting cost reductions and optimized reservation processes. Onsai, founded in 2024, boasts expertise in AI/ML and hotel management, targeting enhanced hotel operational efficiency.

3 min

Agilysys Unveils Software Innovations to Help Gaming Properties Enhance Efficiency and Revenue While Elevating Guest and Staff Experiences

🏕 Kempinski Hotels launched "Responsible Meetings & Events" in partnership with EarthCheck to reduce events' environmental impact. Kempinski's CEO, Barbara Muckermann, emphasizes the initiative's role in enabling planners to gauge and mitigate environmental effects. EarthCheck's CEO, Stewart Moore, highlights regulatory pressures for sustainable events. VenueCheck and EventCalculator tools assess events’ sustainability and carbon footprint. Currently, 43 Kempinski hotels are EarthCheck-certified with 17 more pursuing certification. By 2025, Kempinski aims for all EarthCheck-certified hotels to join the program.

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