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Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

Mews Launches Digital Wallet Hotel Key Integration

📱 Mews has launched native digital hotel room keys integrated into smartphone wallets, eliminating third-party apps. The first implementation is at Hey Lou Karlsruhe in Germany, allowing guests to unlock rooms via smartphones without queues. Mews collaborates with Vingcard and ASSA ABLOY for this tech, reducing operational burdens and enhancing guest experiences. According to Mews, over a third of guests now view keyless entry as essential, and 70% would skip front desk queues if possible.

2 min

Start-Ups Tackling Food Waste, Edge Efficiency Win San Jose Awards

🏠 Casago, a leading vacation rental management company, partners with Breezeway to enhance property operations. This alliance offers franchisees advanced tools for property care, boosting guest experience and profitability. Casago recently acquired Vacasa and expanded in San Diego, adding 150 homes, and on the Texas Gulf Coast, managing 90 properties. The company also partnered with Wheelhouse for revenue management in July. This strategic move aims to reinforce Casago's franchise-first model and elevate hospitality standards.

Breakwater Inn Kennebunkport Set to Re-Opened Following Extensive Renovation

🏨 August 27, 2025, Kennebunkport, Maine: Breakwater Inn reopens after renovation, featuring 35 nautically elegant rooms. Two buildings, Harbor Building (15 units) and Inn Building (20 units), retain historic charm. New dining venues include Port Fish & Chophouse, with a daily Happy Hour and dinner service, and Tin Bar. Mabel's Pantry offers breakfast from 7:30-11am. The inn hosts events for up to 150 guests with versatile settings by the ocean.

Fairfield Inn & Suites Alpharetta Avalon Area Now Open

🏨 USA, Alpharetta, Georgia, August 27, 2025: Fairfield Inn & Suites Alpharetta - Avalon Area opens with 166 rooms. Located at 3225 Webb Bridge Road, near the Avalon district, it offers easy access to attractions like The Metropolitan Club and Ameris Bank Amphitheatre. Amenities include daily complimentary breakfast, a modern fitness center, and free on-site parking. Janet Rodgers, Alpharetta Convention & Visitors Bureau CEO, highlights the hotel as a significant addition to the area’s vibrant offerings.

Oceaneer Hotel Opens in Carolina Beach, North Carolina

🏖 August 27, 2025, Carolina Beach, NC: The newly renovated Oceaneer Hotel opens at 1621 Lake Park Blvd S, blending modern design and eco-friendly features. Originally opened in 1971, the hotel underwent a two-year renovation, concluding on June 27, 2025. It offers 26 rooms, two suites, a large pool, and eco-conscious amenities like Rocco fridges and biodegradable coffee pods. Managed by Access Hotels & Resorts, it's near popular attractions such as the Carolina Beach Boardwalk and Fort Fisher State Historic Site.

2 min

Casago, Breezeway to elevate property operations and guest experience

💻 Casago, a leading vacation rental management company, has partnered with Breezeway, an operations platform, to enhance property care and guest experiences. Casago's franchise operators will benefit from Breezeway’s tools, improving tasks like housekeeping and maintenance. This follows Casago's acquisition of Vacasa and expansion in San Diego with 150 homes, and management of over 90 properties on the Texas Gulf Coast. Recent partnerships with Breezeway and Wheelhouse aim to boost Casago’s franchise-first model.

2 min

Hyatt Taps Way to Unify Guest Experiences and World of Hyatt Loyalty Program

🍳 Applebee’s, on September 2 and 15, announced Michelle Chin as Chief Marketing Officer and Jay Wong as Chief Operations Officer. The appointments aim to enhance marketing, menu innovation, and guest experience following increased Q2 traffic and sales. Chin's 20-year experience includes roles at Starbucks and Unilever, while Wong has led at Four Seasons and Marriott. Their roles will focus on strengthening brand connections and consistent restaurant performance across the Applebee’s system.

2 min

Hotels Risk Guest Trust by Using ChatGPT with Private Data, Warns Ireckonu

💻 **Ireckonu**, a technology provider in the hospitality industry, highlights the increasing risks of improperly using AI with guest data. **Jan Jaap van Roon**, CEO, emphasizes that tools like **ChatGPT** could lead to privacy breaches, especially under regulations like **GDPR**. He advocates for private AI models within hotels' own systems. **Ireckonu**, based in **Amsterdam**, employs over **75** professionals globally, urging the industry to set standards and best practices for AI use to protect guest privacy.

2 min

Surplus Food Platform Adds 5,000 Restaurants, Grocers

💻 Casago partners with Breezeway to enhance operations and guest experiences across its franchise network. Casago's recent expansions include acquiring Vacasa and adding over 150 homes in San Diego, plus managing 90+ Texas Gulf Coast properties. Breezeway's tools help streamline operations like housekeeping and digital communications. Previously, Casago selected Wheelhouse for revenue management. This partnership aims to balance automation with personalization, focusing on delivering exceptional guest experiences and boosting profitability.

2 min

Vox AI Raises $8.7M Seed to Transform Drive-Thrus, QSRs

🍴 Michelle Chin and Jerrold Wong join Applebee’s C-suite as Chief Marketing Officer and Chief Operations Officer on September 2 and 15, respectively. Applebee’s aims to boost marketing, expand menu innovation, and improve guest experience. Recent Q2 data showed increased traffic and sales. Chin, with over 20 years of experience at Starbucks and Unilever, will lead marketing. Wong, from Four Seasons and Marriott, will enhance operations. Their appointments support Applebee's strategy for growth and efficiency.

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