Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

4 min

TimeForge Adds Lineup.ai to Its Platform of AI-Powered Forecasting, Labor Solutions

💸 Stayntouch, a leader in PMS and guest-centric technology, has launched UpsellPRO, enabling hotels to market individual room features. A report with NYU showed about half of travelers with a one-month booking window would pay more for attribute-based selling (ABS). Experts see ABS providing greater control, increased visibility, and dynamic pricing benefits. Participants included Flo Lugli, George Roukas, John Burns, Klaus Kohlmayr, and Nichole Dehler. ABS could revolutionize hotel profitability and the guest experience.

4 min

MOLLIE Aspen Partners With Hotel Internet Services for Future-proof WiFi and High-speed Guest Connectivity

💾 Stayntouch, a hotel technology provider, released UpsellPRO for Attribute-Based Selling (ABS) to help hotels market room features separately during booking. A partnership report with NYU's Tisch Center showed half of respondents with over a month booking window would pay more for ABS. Experts highlighted the benefits of ABS for hoteliers, including better booking control, increased upselling, and dynamic pricing. Insights suggest ABS enhances guest preference insights, satisfaction, revenue, and engagement with hotel services. Leaders in hotel tech and consulting shared their thoughts, emphasizing the importance of industry consensus and the potential of ABS to revolutionize hotel profitability.

2 min

Travel and Hospitality Companies Are Missing Out on AI-Driven Profits

🏡 In the travel and hospitality sectors, 73% of IT decision-makers plan to invest between $500,000 and $5 million in AI in one year, an increase from the previous year. Challenges include data management, cybersecurity, and trust in AI/ML outputs, with 55% prioritizing fraud detection, 52% concerned about data security risks, 58% stressing data privacy, and 59% identifying cybersecurity as the greatest risk in AI adoption. Meanwhile, 68% believe AI/ML accuracy needs significant improvements for full trust.

4 min

From Living Room to Hotel Room: The Evolution of In-Room TVs

🏨 Hotel TVs, designed for safety and functionality, differ from home TVs in aspects like secure stands and swivel ability. They can enhance guest experience with features like custom content, streaming service logout synchronization with checkout, and room-specific connections. Newer hotel TVs allow remote setup and maintenance, saving time and money for managers. Hospitality smart TVs may also offer HD content without set-top boxes and come with longer warranties, up to five years, compared to home TVs' one-year warranties. Jacob Benner from LG Business Solutions USA, a major hotel TV provider, emphasizes the importance of specialized hotel TV features for guest satisfaction and operational efficiency.

4 min

RTN Marches Towards Restaurant Industry Standardization with Object Model Repository Milestone

📊 The RTN community, formed five years ago, aimed to simplify integration in the restaurant industry. It has since established three main data standards: RTN Menu Synchronization, RTN Transactional Data, and RTN Customer Record Data Standards. The standards are designed to allow systems to consistently access and exchange data. RTN's Object Model Repository now makes these standards more accessible by providing visual attributes and enabling JSON or XML message generation. Industry leaders like Jim Clagett from Jack in the Box, Russel Cotter from Chipotle, and Shelly Rupel from Devour acknowledge the positive impact of these standards. These efforts are likened to the "Rosetta Stone for Business and IT" and the "DNA for application integration." Sandy Angel of AHLA relates over 20 years of similar work in the hotel industry. Christopher Sebes and Robert Peterson, both RTN Industry Champions, emphasize the ease of building integrations with these standards. A case study with Cacy Bedoka-Merrifield from Jack in the Box and Del Taco demonstrates the practical benefits of the Object Model Repository for standardizing menu data.

2 min

REPORT: Restaurant Loyalty Trends

📈 PAR Punchh released its "PAR Punchh Loyalty Trends Report," revealing innovative loyalty program strategies in the restaurant industry. Key findings: loyalty programs drove a 12% increase in loyalty sales from 2022 to 2023, a 5% overall rise in consumer spending, morning sales growth due to office returns, and a 25% loyalty sign-up rate among Gen Z. In-store ordering accounted for nearly 40% of transactions, underscoring the value of omnichannel presence and POS systems. CEO Savneet Singh emphasized the importance of understanding loyalty behaviors for market success. The report is based on data from Punchh's platform, used by over 30% of top 100 restaurant brands.

0 min

Ready To Go Linerless? 3 Trends Driving the Shift

This article was written by Hospitality Technology. Click here to read the original article

4 min

Chili’s Grill & Bar Adds Tableside Tech

💾 Stayntouch introduced UpsellPRO, an Attribute-Based Selling (ABS) technology for hoteliers, following a report with NYU SPS Jonathan M. Tisch Center of Hospitality showing 50% of travelers with booking windows of more than one month would spend more for ABS. Experts from Navesink Advisory Group, DataArt/GAIPAN, Hospitality Technology Consulting, IDeaS, and Stayntouch discussed ABS benefits like control over booking, increased visibility, and dynamic pricing. ABS can enhance guest satisfaction, revenue, and upselling opportunities, with potential to influence hotel purchasing strategies, design, and guest engagement.

4 min

Church’s Texas Chicken Introduces New Rewards Program

🏠 Stayntouch, a global leader in hotel technology, launched UpsellPRO for attribute-based selling (ABS), following a report with NYU's Tisch Center of Hospitality showing half of respondents with over one-month booking windows willing to spend more for ABS access. Benefits include control over bookings, increased upselling, and dynamic pricing. Insights from industry experts Flo Lugli, George Roukas, John Burns, Klaus Kohlmayr, and Nichole Dehler highlight ABS's influence on guest preferences, revenue, and personalized experiences.

4 min

The Future of Attribute-Based Selling(ABS) in Hospitality: Stayntouch Invites Experts to Weigh In

🔔 Stayntouch, a leader in cloud hotel PMS and guest-centric technology, introduced UpsellPRO, enabling hotels to market room features individually during booking. Partnering with NYU SPS Jonathan M. Tisch Center of Hospitality, they found that roughly 50% of respondents with over a month booking window would pay more for ABS. The panel, including experts Flo Lugli, George Roukas, John Burns, Klaus Kohlmayr, and Nichole Dehler, discussed ABS benefits like expanded booking control, increased visibility for upselling, and enhanced personalization. ABS offers insights into guest preferences, creating opportunities for higher satisfaction and revenue. The industry, influenced by the airline's unbundling approach, seeks a unified definition of ABS to avoid consumer dissatisfaction and an overload of choices.

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