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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 1 min

How Teriyaki Madness is Reducing Friction in the Curbside Pickup Experience

📝 All employees at Mad University underwent a thorough training program for a new curbside pickup service, requiring completion of videos and quizzes. Trainers and business coaches personally visited each shop to conduct real scenario test runs. During peak times, cashiers, expediters, or managers may run the food out. The innovative service tracks customer arrival, eliminating the need for parking, and has garnered positive reactions for its convenience and surprise element.
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  • 8 min

Potatoes: The gateway food to adventuresome flavors

🍞 American consumers prefer familiar yet slightly different food when eating out. Restaurants, facing declining traffic, offer items like potatoes for profitability. Major chains such as Arby's, Sonic Drive-In, and Long John Silver's innovate with potatoes; Sonic introduced "Groovy Fries" in May to 3,500 locations. Technomic reports 66% of on-premises orders include potato items, dropping to 50% for delivery. Arby's brought back potato cakes on July 1 after social media mentions surpassed 10,000. Long John Silver's added Crispy Waffle Fries in late July to its 530 locations. Chefs like Maneet Chauhan explore adventurous flavors using fries as a canvas.
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