Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Lessons From the Global Tech Outage

🛑 Today's global tech outage was caused by a software update from cybersecurity firm CrowdStrike, impacting organizations using Microsoft Windows, notably in the airline, financial, healthcare and broadcasting sectors. Hospitality and foodservice were also affected, highlighting the need for businesses to understand technological dependencies, have a business continuity plan, and embrace redundancy with manual procedures and backup systems to ensure operations can continue during such incidents.

2 min

Lighthouse Launches AI-based Intelligent Channel Management with Pricing, Promotion, and Distribution Capabilities for Independent Hotels

🔊 Beef 'O' Brady's, operating in more than 20 states, partners with SoundHoundAI for AI-assisted phone ordering. SoundHound's voice AI, trained on the chain's menu, is live in all corporate locations and available for franchises, handling 100% of calls even during peak periods. As the 2024 Summer Olympics approach, the system offers enhanced ordering convenience. SoundHound AI, deployed in over 10,000 restaurant locations, recently acquired Allset, aiming to transform the voice commerce ecosystem. Nearly 80% of U.S. diners expect AI to manage most food ordering soon.

6 min

Operational Efficiency and Revenue Enhancement: Key Insights from HITEC 2024 (Part 2)

💸 HITEC 2024 recap focuses on hotel tech trends, emphasizing operational efficiency and revenue enhancement. Daniel Johnson, CEO of Venza Inc., stresses cybersecurity in the GenAI era for both protection and guest trust. Michael Thalassinos of Silverware highlights QR code menus for targeted dining experiences. Scott Wilson from Sabre Hospitality and Laura Calin of Oracle discuss labor challenges, advocating for AI and automation. Digital tipping is being adopted by Charlestowne Hotels, with Max Spangler confirming its success. Jeff Bzdawka of Knowland notes the shift towards smaller corporate meetings, creating new revenue opportunities for smaller properties. AI's role in sales and marketing is recognized for personalizing guest experiences, as per insights from Sabre Hospitality and Maestro. Mike Snavely of Phunware comments on capturing digital guest engagement. Michael Gray from Nomadix addresses hardware reduction and value in hotels.

2 min

Aescape Makes Its Hospitality Debut with Lotte New York Palace

🔊 Beef 'O' Brady's, a US family sports bar and grill chain in over 20 states, partners with SoundHoundAI for AI voice ordering. Corporate locations plus franchises now employ the system that handles 100% of calls, even during busy periods. SoundHound's AI, active in over 10,000 restaurants, can answer menu queries, and was boosted by acquiring Allset, an online ordering platform. Nearly 80% of US diners foresee AI in food ordering soon, aligning with the upcoming 2024 Summer Olympics rush.

4 min

The Business Case for Restaurants to Adopt More Tech for BOH Operations

📊 The 2024 Restaurant Technology Landscape Report reveals that 76% of operators see tech as a competitive advantage, yet 23% feel behind in tech adoption. 45% of operators need more staff, while 27% struggle with hiring and retention. Automating tasks, such as temperature checks that cost $2.6 million annually for chains with 1,000 locations, can save time and money. Quick-service restaurants use 10x more energy per square foot than other retailers, with 80% of this energy being wasted. Embracing IoT could help streamline operations, reduce costs, and enhance customer satisfaction. Authors Tom Woodbury and Peter Cryan emphasize the importance of scalable solutions for profitability.

1 min

CASE STUDY: The Palms Resort Casino Standardizes all Tech on a Single Platform

🎰 Palms Casino Resort utilizes Crestron technology for automation, enhancing guests' experiences with flexible digital content distribution in restaurants and precise environmental controls in suites and villas. The resort features over 40 table games, 1,300 digital games, and diverse dining options with atmosphere settings adjustable by any staff member. Casino lighting shifts with the time of day, while audio is managed through touch screens controlling individual speaker zones. Raul Daniels, VP of Event Sales & Catering, acknowledges Crestron's role in streamlining operations for a consistent guest experience.

2 min

Norwegian Convention Center Uses RMS Cloud to Automate Bookings

🍺 Beef 'O' Brady's, a US sports bar chain present in over 20 states, collaborates with SoundHoundAI for phone order placements using voice AI technology, which is now live in all corporate locations and available for franchises. The AI handles 100% of calls, even multiple orders simultaneously, and can answer menu-related questions, enhancing service efficiency especially ahead of the 2024 Summer Olympics. SoundHound's voice AI is deployed in over 10,000 restaurants and has recently acquired Allset to expand its reach.

2 min

Beef ‘O’ Brady’s Rolls Out Voice AI Ordering System

🔎 Beef 'O' Brady's partners with SoundHoundAI for AI-assisted ordering in its family sports bar and grill chain across more than 20 U.S. states. The AI, trained on Beef 'O’Brady’s menu, responds to natural speech for phone orders. With 100% call answer rate during peak times, the AI handles simultaneous orders and customer inquiries. The technology is part of the preparation for the 2024 Summer Olympics. SoundHound AI, employed in over 10,000 restaurant locations, recently acquired Allset to expand its reach.

2 min

Freddy’s Leverages Analytics, Insights

🍽 Beef 'O' Brady's, operating in 20+ US states, uses SoundHoundAI's voice AI for phone orders. The AI, trained on the chain's extensive menu, handles 100% of calls, even during busy periods like the 2024 Summer Olympics. SoundHound's technology, deployed in over 10,000 restaurants, recently acquired Allset to grow its reach. Approximately 80% of U.S. diners expect AI to dominate food ordering soon. For more, visit www.soundhound.com.

2 min

Olo Launches Loyalty for ‘Borderless’ Accounts

🍕 Beef 'O' Brady's, operating in more than 20 states, partners with SoundHoundAI for phone ordering via voice AI, which is fully deployed in all corporate locations and available for franchise integration. SoundHound's voice AI answers 100% of calls, even during high volumes, allowing staff to focus on service and meal prep. Ahead of the 2024 Summer Olympics, the technology is expected to offer seamless ordering for customers. SoundHound's AI, deployed in over 10,000 locations, recently acquired the Allset ordering platform, indicating expansion within the restaurant industry. Nearly 80% of U.S. diners foresee AI voice assistants dominating food ordering soon.

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