Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Starbucks Expands EV Charging Network

🔍 Beef 'O' Brady's collaborates with SoundHoundAI for AI-powered phone orders, active in all corporate locations and available to franchises. SoundHound's voice AI handles 100% of calls, even during busy times, taking multiple simultaneous orders. With the 2024 Summer Olympics approaching, customers can order meals with SoundHound's AI for quick, accurate service. SoundHound’s AI is deployed in over 10,000 restaurant locations and recently acquired the ordering platform Allset to expand its reach.

3 min

Revolutionizing Hotel Retail: AI-Driven Personalization Enhances Guest Experiences

🏨 In the hotel industry, AI-driven personalization is transforming shopping experiences with tailored discounts and unified shopping. Eddie Deyo, CTO at GK Software, highlights the importance of efficient, integrated POS systems and loyalty programs to meet high guest expectations. Personalized offers incentivize spending and foster loyalty, while the key to effective AI implementation is a connected experience across all hotel touchpoints, allowing for diverse payment options and seamless access to loyalty rewards.

3 min

HRS Tech Enables AI-Powered Upgrades for Amadeus Cytric

💰 Aptech collaborates with BirchStreet Systems to enhance the procure-to-pay (P2P) process, combining cloud-based enterprise accounting and P2P software. This integration aims to streamline purchase orders, invoicing, budgeting, and payments, addressing critical hospitality industry challenges such as staffing and supply management. Southern California's Twenty Four Seven Hotels, utilizing both Aptech's PVNG and BirchStreet's software, reports improved vendor relations and operational efficiency. Key benefits include real-time spend reporting on purchase orders, improved cost control, and increased P&L review efficiency.

3 min

Staypineapple Chooses Mews to Surprise and Delight Guests Across the US

💰 Aptech and BirchStreet Systems collaborated to enhance the procure-to-pay (P2P) process for hoteliers, offering cloud-based accounting and P2P software integration. This helps control purchase orders, invoicing, and financial efficiency. Southern California's Twenty Four Seven Hotels, already using Aptech and BirchStreet, improved operations by integrating PVNG for accounting with BirchStreet P2P, eliminating manual data entry and vendor payment delays. Aptech's PVNG software and BirchStreet's tools combined streamline the hotel industry's financial management.

3 min

Aptech Teams with BirchStreet Systems to Bring Procure-to-Pay Processing to Twenty Four Seven Hotels

💰 Aptech has partnered with Birchstreet Systems to enhance the procure-to-pay (P2P) process, offering cloud-based solutions for better control of purchasing and finances. Twenty Four Seven Hotels, utilizing both Aptech's PVNG for accounting and BirchStreet's P2P, reports improved vendor relations and operational efficiency, with automation significantly reducing manual data entry and errors. Aptech and BirchStreet's integrated services provide real-time budget management, automated invoice data entry, and an efficient P&L review process, aiming to address staffing and supply management challenges in hospitality.

3 min

Actabl Announces New Bundled Solutions to Enhance Hotel Management Efficiency and Profitability

💰 Aptech collaborates with Birchstreet Systems to enhance the procure-to-pay process, offering better control over POs, invoicing, budgeting, and financial review efficiency. Twenty Four Seven Hotels improved their operations by integrating Aptech's PVNG with BirchStreet's P2P, streamlining accounts payable and vendor relations. Aptech and BirchStreet's joint solution provides real-time budget management, automated invoice data entry, digital storage, and efficient P&L review.

2 min

Docyt AI Unveils GARY: An AI Bookkeeper

📊 Forwrd.ai acquired LoudnClear.ai to enhance its no-code data science automation for RevOps, integrating with platforms like Salesforce Service Cloud and Zendesk. Forwrd.ai's CEO Kobi Stok highlights the platform's ease for RevOps leaders to deploy predictive models without a full data science team. Organizations incurred $104 billion in costs due to data science complexities in 2023, with the market expected to grow to $776 billion by 2032. LoudnClear.ai's CEO Shaked Izrael anticipates furthering their vision post-acquisition.

4 min

Innovative Trends Shaping Hospitality: Insights from HITEC 2024 (Part 1)

🏨 At HITEC 2024, hotel tech trends like attribute-based selling (ABS), interfacing challenges, and GenAI use cases were highlighted. Jacob Messina of Stayntouch discussed how ABS automates inventory, enhancing hotel efficiency and profitability, while noting most industry systems aren't built for it. Mark Lewis-Brown of Zucchetti North America cited hesitation towards ABS due to potential reduced sales options and guest readiness. Interfacing issues were addressed by Laura Calin of Oracle Hospitality, who advocated for a unified platform to eliminate technology silos. AI innovations were also showcased, including Sabre's real-time customer support and IDeaS' conversational AI since 2018, indicating a shift towards more intuitive hotelier-software interactions.

2 min

Lazeez Shawarma Powers Rapid Growth and Exceptional Customer Experience With Revel Systems

🍕 Toronto-based Lazeez Shawarma, established in 2013, partners with Revel Systems to implement a cloud-based POS across 61 locations. Presented at MURTEC Executive Summit Canada on June 20-21 at Sheraton Centre, Toronto, the partnership aims to support rapid growth and improve guest experience with features like a mobile management system, kitchen display system, and real-time customer display system, enhancing service speed and order accuracy while adapting to market shifts and technologies.

2 min

Lazeez Shawarma Powers Rapid Growth and Exceptional Customer Experience With Revel Systems

🍔 Sahib Rana, CEO of Toronto-based Lazeez Shawarma, partnered with Revel Systems to implement a flexible, cloud-based POS across 61 locations, as highlighted at the MURTEC Executive Summit Canada on June 20 & 21 at the Sheraton Centre in Toronto. Established in 2013, Lazeez sought a scalable solution for rapid growth and enhanced guest experience. Revel's platform includes a Kitchen Display System (KDS), which improved efficiency by replacing paper tickets, and a Customer Display System (CDS) to ensure order accuracy and promote specials.

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