Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

How Robotics Can Solve the Challenges Facing Food Delivery Apps

🍝 The food delivery industry adapts to wage increases and fee hikes, impacting customer satisfaction. The National Restaurant Association reports 110,000 restaurant closures in 2020. Robotics is a growing solution, with the food robotics market projected to reach $5 billion by 2030, according to Allied Market Research. The Association for Advancing Automation states robotics can cut costs by 17.71%. Embracing robotics for efficiency, cost savings, and customer experience is essential for industry growth.

3 min

How Robotics Can Solve the Challenges Facing Food Delivery Apps

🍕 The food delivery industry, grappling with wage increases and inflation, is turning to robotics as a solution. The National Restaurant Association reported 110,000 restaurant closures in 2020, yet the sector keeps evolving. Robotics, offering operational efficiency and cost savings (cutting costs by 17.71% according to the Association for Advancing Automation), are gaining ground, with the food robotics market projected to grow from $2 billion in 2020 to $5 billion by 2030, as stated by Allied Market Research. Embracing innovation like robotics is crucial for the industry's sustainability and competitiveness.

3 min

Transform Restaurant Operations with a Reservation System App

🍴 Introducing a restaurant reservation system app can attract more customers and level the playing field for small businesses, streamline operations, reduce no-shows, enhance customer satisfaction, and increase profitability for medium to large businesses. A mobile-optimized app can improve convenience, accessibility, and offer custom features such as loyalty rewards. To develop an app, research competitors, design for user-friendliness, consider app builders for a drag-and-drop solution, and promote your app using market research insights. Rohan from London, SVP of Engineering at Builder.ai, suggests these strategies.

3 min

Transform Restaurant Operations with a Reservation System App

🍴 A restaurant reservation app enhances efficiency, customer experience, and profitability. Small businesses gain market access while larger ones streamline operations and increase loyalty. Features include easy booking, loyalty rewards, and special promotions, accessible via mobile devices. Financial benefits include reduced fees from direct bookings. Development steps include market research, design, app-building, and leveraging EPOS integration. Launching an app involves using market research to attract users. Rohan, SVP of Engineering at Builder.ai, suggests these strategies.

4 min

3 Ways AI Improves Hotel Guest Experiences

🏠 A 2023 Rackspace survey indicates 73% of hospitality IT decision-makers see AI as crucial to their business strategies. Marriott employs generative AI for personalized booking experiences. The Cosmopolitan's AI chatbot, Rose, enhances guest services in Las Vegas. Turtle Bay Resort's AI-powered CRM has led to a 70% email engagement rate and a 40% revenue increase. AI ensures consistent experiences across properties, with examples like standardized housekeeping and fast support through virtual concierges.

4 min

3 Ways AI Improves Hotel Guest Experiences

🏨 In a 2023 Rackspace survey, nearly three-quarters of hospitality IT decision-makers view AI as a core business strategy. Marriott employs generativeAI in its Homes and Villas search tool, enhancing personalized booking experiences. Turtle Bay Resort's use of AI-powered CRM resulted in a 70% email engagement rate and a 40% revenue increase. Consistency in guest experiences is improved by AI through standardized housekeeping and fast support via tools like Hilton's chatbot Connie. AI requires problem-focused application and continuous refinement. Jon Wolfe, President of Global Systems and Services at Light & Wonder, emphasizes AI as a means to an end, not a standalone solution.

3 min

Influencer Drives Innovation, Fosters Connections in Restaurant Technology Community

🎓 Tammy K. Billings, recognized for opening the $2.5B LA LIVE entertainment district and leading the subway to run past midnight in LA. Contributed to Wisely, which sold to Olo for $187M, and developed CRM platforms at Ovation, Devour, Plein Air, and founded Aben. Known for mentorship and career placements, she received Hospitality Technology's Top Women in Restaurant Technology Innovator Award on March 13 at the 29th MURTEC in Las Vegas. Nominations for the 2025 awards open in mid-October.

2 min

Etraveli Group becomes Ryanair’s latest…

📍 Ryanair partners with Etraveli Group as its 6th 'Approved OTA' alongside brands like Mytrip, Gotogate, and Flightnetwork. The deal ensures customer information is accurately relayed to Ryanair, offering full price transparency and account access. Etraveli Group will use a direct API for efficient booking. Ryanair also announces its fourth Moroccan base in Tangier for summer 2024, with two aircraft and 25 routes, including 13 new ones, and new Manchester flights.

2 min

Boom Launches 24-Hour AI Sales Agent for Short-Term Rentals

📊 Forwrd.ai acquires LoudnClear.ai, expanding its no-code data science automation capabilities for RevOps. The merger adds integrations with Salesforce Service Cloud, Zendesk, and Intercom. Kobi Stok, CEO of Forwrd.ai, highlights seamless creation of predictive models without data science teams. Organizations spent $104 Billion in 2023 on data science, with the market expected to grow to $776 Billion by 2032. The AI-driven platform aims to solve costly complexities in data science projects, where 87% fail.

2 min

Predictive Analytics Company Forwrd.ai Acquires LoudnClear.ai to Empower RevOps Teams with Advanced Data Science Platform

🤓 Forwrd.ai acquires LoudnClear.ai to enhance its no code data science automation for RevOps. This move adds customer service AI and data enrichment capabilities, integrating with platforms like Salesforce Service Cloud and Zendesk. RevOps leaders can now build predictive models without data science teams. AI-based analytics are crucial as data science complexities led to $104 billion in organizational costs in 2023, with the data science platform market expected to reach $776 billion by 2032.

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