Posts by author

Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Lisa Sterns Named Director of Sales for The Hermosa Inn

📈 August 22, 2025, Paradise Valley, Arizona: Lisa Sterns joins The Hermosa Inn as Director of Sales. With over 25 years in luxury hospitality, Sterns has led at Sanctuary Camelback Mountain Resort & Spa and Destination Hotels and Resorts. An Arizona State University alum, she holds a BS in Hotel Management and a Business/Life Coaching Certification. Sterns will drive revenue growth and strategic initiatives at The Hermosa Inn, a AAA Four Diamond boutique hotel.
View Post
Share
View Post
  • 2 min

When Frying is Central to Restaurant Operations, Oil Management Data Makes Profits Sizzle

🍽 Maximize oil life by flagging early oil disposal. Reduce waste and costs through preventive maintenance, enhancing fryer up-time and reducing repair expenses. Advanced analytics address customer complaints by ensuring compliance with oil standards. Enterprise-wide benchmarking compares oil use and fryer maintenance across locations, helping identify top and bottom performers. Powerhouse Dynamics’ IoT platform connects over 50,000 pieces of equipment in 15,000+ locations, providing insights and control for consistent operations. Contact Jay Fiske for more information.
View Post
Share
View Post
  • 4 min

Deepfakes at the Front Desk: Here’s What Hotel Leaders Should Do Next

💻 In Q1 2025, deepfake-enabled fraud cost businesses over $200 million. AI makes real-time voice and video impersonation easy, challenging traditional defenses. Despite this, only 6% of hotels see deepfakes as a significant risk. In 2025, 40% of executives faced deepfake attacks, with AI fraud losses in the U.S. projected to reach $40 billion by 2027. Nearly half of hotel leaders worry about data breaches, yet many lack training. 42% see third-party systems as the top cyber risk.
View Post
Share
View Post
  • 2 min

SynergySuite Raises $12M

💸 SynergySuite raised $12 million to enhance its AI-powered restaurant platform, aiming for global expansion and innovation. Led by Oyster Capital (Dublin) and supported by First Analysis (Chicago) and Lago Innovation (Chicago), this funding supports SynergySuite's scalability, offering tools like AI forecasting and intelligent labor planning. Headquartered in the U.S., with teams in Ireland, the UK, and Montenegro, it serves brands like Pollo Campero. In 2025, it won multiple awards for innovation and customer service.
View Post
Share
View Post
  • 1 min

Start-Up Spotlight: Khumbu Tackles Restaurant Tech’s Most Persistent Pain: Integrations

💻 In 2021, Rahul Musunuri and Mrudula Vadlamudi launched Khumbu, a dedicated company focused on restaurant integration, spun out from their technology consultancy. Bootstrapped from inception, Khumbu aims to handle complex integrations, enabling clients to focus on growth. The name is inspired by the Khumbu region near Mount Everest, symbolizing their goal to help customers reach new heights. In 2025, Khumbu debuted at the Restaurant Technology Network's Start-Up Alley during the MURTEC Experience Matters event.
View Post
Share
View Post
  • 1 min

Safara Takes Aim at OTAs With New 0% Commission Platform for Independent Hotels

🍴 Vistify Inc. launched Menu Builder by vMenu, allowing restaurants to create and update menus quickly. The tool features a drag-and-drop interface, enabling menu customization in under an hour. CEO Michael Mathieu highlighted its ability to adapt to local demands without design support. Unlike complex legacy systems, Menu Builder provides a speedier, user-friendly option for replicating menus and localizing content, eliminating the need for external designers and custom code in fast-paced QSR environments.
View Post
Share
View Post
  • 1 min

IRIS and Travel Curious Team Up to Turn Digital Directories into Experience Hubs

🍴 Vistify Inc. launched Menu Builder by vMenu, allowing restaurants to create branded, dynamic menus quickly. Operators can update and publish menus in under an hour, adapting to local demand without tech support. CEO Michael Mathieu highlights its real-time update deployment and brand consistency, transforming the Quick Service Restaurant (QSR) environment. The tool's intuitive interface allows custom fonts, logos, and visuals, offering a faster solution compared to legacy systems that relied on external designers and custom code.
View Post
Share
View Post
  • 5 min

The Secret to Winning Guest Loyalty in Tribal Casinos

🎲 Younger generations, especially Gen Z and Millennials, now shape casino expectations. Over 80% of them prioritize non-gaming amenities like bars and spas. Tribal casinos are adapting by integrating systems for seamless, personalized experiences, supported by AI and machine learning. Outdated, siloed systems are being replaced with unified platforms that synchronize operations, enhance service, and boost guest loyalty and property revenue. Smart technologies simplify operations, empowering staff to personalize interactions and streamline services. Modernization is essential for competitive advantage.
View Post
Share
View Post
  • 1 min

How Estonia transformed visitor feedback into national action with Reviewpro Reputation

📈 Estonia achieved a +0.1% annual growth target with the Global Review Index™ (GRI) rising from 89.3 in 2022 to 89.8 in 2024. In 2023, satisfaction for museums and attractions decreased by 0.4 and 0.9, prompting targeted training for recovery by 2024 (+0.4 for museums, +0.2 for attractions). Reviewpro Reputation aggregates data from over 80 sources, enabling instant trend recognition. AI analysis helps prioritize improvements, and custom dashboards provide insights based on region, theme, and visitor type.
View Post
Share