Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

8 min

The Next Level of Guest Listening

📦 Five years ago, hotel feedback focused on post-stay surveys. Now, it integrates real-time channels like social media, improving guest satisfaction throughout the stay. Advanced AI tools analyze unstructured feedback, providing actionable insights. Integrated systems link feedback to operational tools, enhancing guest experiences and measurable outcomes. Brands like Hilton and KFC use these strategies to improve service. Cross-department collaboration is essential to leverage feedback, driving cultural change and accountability in hospitality.

2 min

McDonald’s, DoorDash Launch New Online Ordering

🚀 GoTo Foods partners with DoorDash and Wing for drone delivery, live in Frisco, Fort Worth, and Plano, Texas. Drone deliveries take as few as 20 minutes. The service targets tens of thousands of households, enhancing accessibility and convenience. Gen Z, driving $360 billion in global spending, is a key demographic. Active locations include Stonebriar Centre, Hulen Mall, and brick-and-mortar locations. The partnership stems from DoorDash Labs, aiming to modernize delivery experiences.

2 min

QSR REPORT: 80% of Guests Using Kiosks Report Problems

💻 Michael Chorey joins Presto to lead the development of Presto IQ, an AI-native dynamic data platform for the quick-service restaurant industry. He will enhance Presto's drive-thru Voice AI and personalize offerings in real-time. Chorey, formerly with Wendy’s FreshAi, is recognized for his expertise in AI and personalization. Krishna Gupta, Presto's co-founder, highlights Chorey’s valuable industry experience, contributing to the leadership team’s 100+ years of restaurant expertise.

3 min

Your Hotel Tech Stack is Only as Strong as its Infrastructure

💻 Hotel technology evolution has progressed through five major phases, from on-premise systems to today's AI-first environments. Cloud-based systems increased flexibility and lowered costs, while open APIs allowed modular tech stacks. Low-code/no-code tools democratized tech-building, but AI agents now dominate, automating tasks and reducing call center volumes by 50%. Hotel leaders must ensure open API access, embrace experimentation, and evaluate systems for AI readiness to stay competitive. Flexibility and scalability are key in the new tech landscape.

3 min

How Agentic AI Is Rewriting Venue Marketing

🤖 OpenTable's Concierge, launched in July, uses generative AI to answer 80% of diner inquiries, covering over 60,000 venues worldwide. As AI-driven search usage rises, it captures 5.6% of U.S. desktop search traffic. The agentic AI market is forecasted to grow at a 45% CAGR, reaching $47 billion by 2030. Nearly 60% of adults use AI for searches, impacting traditional SEO. Venues must ensure structured data, guest feedback, and menu details for prominence in AI systems.

2 min

Frontline Performance Group Hits $1.78B Milestone in Hotel Revenue Gains

💻 Michael Chorey, founder of Wendy’s FreshAi, joined Presto to develop Presto IQ, an AI-native dynamic data platform for the quick-service restaurant (QSR) industry. This innovation focuses on real-time personalization for customers, crew, and operators. Chorey's expertise enhances Presto's leadership with over 100 years of collective restaurant experience. His role includes growing Presto's drive-thru Voice AI platform, promising a shift in the industry with a responsive, trustworthy approach.

2 min

Conduit Secures $375K to Combat Frontline Turnover with AI Scheduling and Career Tools

👨‍💻 Michael Chorey joined Presto in 2025 to develop Presto IQ, a pioneering AI-native data offering for the QSR industry. Based in the U.S., Chorey aims to enhance Presto's drive-thru Voice AI platform, leveraging his experience from Wendy's FreshAi. Presto IQ will enable real-time personalization for customers, crew, and operators. Krishna Gupta, Presto's co-founder, highlighted Chorey's significant contribution to their leadership team, which collectively has over 100 years of restaurant experience.

4 min

MSPs and LSPs: Navigating Complexity While Embracing Innovation

💻 MSP interviews reveal challenges in technological and operational strategies. MetTel and Safety NetAccess, focusing on government and hospitality respectively, highlight vendor flexibility and AI adoption as key issues. Managed service provider (MSP) MetTel has grown double digits for 17-18 years, utilizing AI since 2016. Both emphasize interoperability challenges with multiple vendors like Ruckus, Aruba, and Shasta, and the potential of Wi-Fi and cellular network convergence. AI and cybersecurity are crucial for future MSP advancements, yet financial risks persist.

4 min

Turning Hotel Spaces into Smart, Tech-Enabled Environments

💻 In 2025, 65% of hotel guests will prefer smart room features, reshaping hotel experiences with technology. Key innovations include smart displays like SOLUM’s Newton digital labels, digital menus, and Hilton’s Digital Key. Major brands like Marriott are investing heavily in customer-facing tech. Smart signage in dining areas enhances dining clarity, while retail-inspired Electronic Shelf Labels help manage hotel shop inventories. These digital advancements promise more efficient, personalized services, aligning with guests' connected lifestyles.

3 min

Soft Skills Are the New Superpower for Revenue Managers

📈 Revenue managers are shifting from Excel reliance to leveraging AI and machine learning for real-time pricing. They now focus on strategic decisions and human skills like persuasion, negotiation, and leadership. Despite automation’s benefits, the human touch remains crucial for context and empathy, challenging AI-driven insights. Revenue managers must ensure data quality and involve customer feedback. Success lies in interpreting AI data with human judgment, emphasizing soft skills over technical prowess in the age of AI.

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