Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

Legion Enhances WFM Platform with AI-Powered Scheduling and New Mobile Assistants

🍴 American Express and Toast are collaborating to enhance dining experiences in the U.S. through tools combining Resy, Tock, and Toast technologies. In 2024, American Express invested in Rooam and acquired Tock, adding 7,000 new venues to a network with 20,000 Resy locations. Toast innovations, like Digital Chits, aim to boost restaurant efficiency. American Express Card Members spent over $87 billion on dining in 2024. Product launches begin in 2026 for personalized guest experiences.

3 min

Start-Up Spotlight: A Smarter Way to Stay Safe

💻 Vanessa Osbourne founded Smart Hotel Manager, launching the Live Safety platform in 2023. The app, designed for hotel teams, offers real-time emergency guidance, compliance tracking, and multilingual training. A pilot with Remington Hospitality at nine properties improved response times and staff engagement. The company has 14 team members and plans international expansion. Additionally, Smart Hotel Manager's nonprofit, Lanterns for Light, built a solar-powered digital library in Sega, Kenya, promoting digital education and safety training.

4 min

How AI Can Help Hotels Leapfrog the Tech Gap

💻 McKinsey and Harvard Business Review report ranks the hospitality sector at 1.875 on a digitalization index, below the 3.025 cross-industry average. Over 80% of hotels spend up to two workdays weekly on manual reporting (State of Distribution 2025). AI is increasingly used, with 71% of U.S. adults open to using it for travel planning, though hotels risk outdated info if not integrated. MCP aids real-time hotel data access. AI boosts efficiency, notably in sales prospecting.

3 min

Automated Pizza Vending Expands in California

🍴 American Express and Toast, in 2024, enhance hospitality across U.S. restaurants utilizing Resy and Tock. They integrate Toast’s technology like Digital Chits, improving guest experiences and visibility via Local by Toast app. In 2024, American Express purchased Rooam and Tock, expanding to 27,000 restaurants globally. Toast features, such as Digital Chits and ToastIQ, aid restaurant operations. American Express Card Members spent over $87 billion on U.S. dining in 2024. New features launch in 2026.

2 min

Hoteliers: Time to Rethink Training Before Your Next New Hire Walks Out

📱 Gen Z and millennials demand instant, mobile-based training aligned with their learning style. Studies reveal that 85% of participants prefer microlearning, improving retention rates by 20-60%. AI tools personalize and track training, transforming it into a strategic asset. Hotels enhancing guest experiences with tech like keyless entry should equally invest in modern training to reduce turnover. Eran Heffetz, co-founder of Bites, emphasizes adapting learning to mobile platforms for longer employee retention and improved service.

3 min

MarginEdge Expands AI Suite tWith Sales Forecasting, Recipe Building and Invoice Automation Tools

🍴 American Express and Toast are collaborating to enhance personalized dining experiences in the U.S. In 2024, American Express acquired Rooam and Tock, expanding their dining network to 27,000 venues. American Express Card Members spent over $87 billion on dining in 2024. The partnership plans to integrate Resy, Tock, and Toast’s technologies, with new features starting in 2026. This aims to boost restaurant visibility and efficiency, driving loyalty and growth through smarter services.

3 min

Little Caesars Launches Autonomous Robot Delivery

🍴 American Express and Toast are collaborating to enhance dining experiences at restaurants in the U.S. In 2024, American Express acquired Rooam and Tock, adding 27,000 venues to its Global Dining network. U.S. Card Members spent over $87 billion on dining in 2024. The partnership will integrate Toast’s technology with Resy and Tock services. New features will begin rolling out in 2026 to provide more personalized hospitality.

3 min

Amadria Park taps Shiji’s Daylight PMS and Infrasys POS to drive personalized hospitality across Croatia

💻 Amadria Park, a leading Croatian hotel group, has adopted Shiji’s Daylight PMS and Infrasys POS to enhance operations across its 12 hotels in Opatija, Zagreb, and Šibenik. The implementation, announced on August 6, 2025, covers 200 workstations and three legal entities, aiming to streamline processes and improve guest experience. This move is part of a digital transformation to modernize Amadria Park's operations while maintaining its tradition-driven service.

1 min

Visibility as a Competitive Advantage: How Raines Wins by Showing Up – David Tart

📈 David Tart, managing partner at Raines, discusses the company's focus on visibility to foster a strong culture amid rapid growth. Key strategies include intentional leadership, internal events, and cross-training, especially during phases like the HP Hotels acquisition. These efforts provide career opportunities and unify the team.

2 min

Otelier Rebuilds IntelliSight to Unify Hotel Financial and Operational Data

💻 SoundHound AI Inc. and Acrelec are rolling out advanced voice-enabled drive-thru systems worldwide. With over 25,000 installations and support for 80,000 global tech deployments, including McDonald's and Dunkin', these systems integrate with SoundHound's AI to streamline ordering via automated assistants. This boosts convenience and operational efficiency, aiding restaurants facing labor shortages. SoundHound’s tech, now in over 10,000 restaurant locations, is driven by billions of voice queries annually.

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