Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Sonnenblick-Eichner Company Arranges $22.6 Million of First Mortgage Leasehold Financing for Hotel Valencia Riverwalk in San Antonio, TX

💰 USA, July 31, 2025: Sonnenblick-Eichner Company secured $22.6 million in first mortgage leasehold financing for Valencia Hotel Group's 12-story Hotel Valencia Riverwalk in San Antonio, Texas. The AAA-rated, Four Diamond hotel offers 213 rooms and spans over 9,841 square feet. The San Antonio River Walk attracts about 14 million visitors annually, making it Texas' top tourist destination. A five-year fixed-rate loan refinanced a maturing 10-year loan for the property.

Virga Capital Celebrates Grand Opening of Home2 Suites by Hilton Four Corners in Bozeman

🏨 July 31, 2025, Bozeman, Montana: Virga Capital opened Home2 Suites by Hilton Four Corners, a 100-suite hotel, marking the first in Bozeman's Four Corners. Managed by Resolute Road Hospitality, it offers full kitchens, mountain views, a pool, fitness center, and EV charging. The grand opening featured local leaders and ribbon-cutting. Strategically located off Highway 191, it serves Big Sky Resort, Montana State University, and Bozeman Airport. Virga Capital aims to meet growing accommodation demands.

4 min

Inside the Fraud Economy: Evolving Cyber Threats in Hospitality

Nearly half of Americans plan leisure trips in summer 2025, raising cybercrime risks in hospitality. Cybercriminals exploit guest Wi-Fi, property management systems, and loyalty programs. Fraud-as-a-service on the dark web targets hotel bookings, offering up to 70% discounts using stolen data. Tactics include mimicking legitimate businesses and phishing hospitality staff. Industry leaders must adopt real-time threat intelligence sharing, behavioral analytics, and mobile-specific controls as standard practices to combat these threats.

4 min

Omni’s Journey to the Cloud: Inside the Brand’s Ambitious Oracle Migration

💻 Omni Hotels & Resorts migrated to Oracle's OPERA Cloud Central platform in March 2025 after a 36-month evaluation. The shift involved significant collaboration, extensive planning, and user acceptance testing. The first hotel on the new system is in Fort Lauderdale, with broader deployment planned through 2026. This transition is enhancing booking performance, accelerating feature releases, and improving workflows, setting the stage for modern guest experiences and technological agility across Omni’s 55-property portfolio.

2 min

Start-Up Spotlight: Meet the Solution That’s Turning Every Restaurant Phone Call Into a Revenue Stream

💻 Eva, a platform by foreva.ai, enhances restaurant operations. Who? Eva. When? Currently available. Where? Restaurants. What? Eva autonomously manages complex orders, increasing food order revenue by 15-25% and reducing staff call handling by 80-95%. How? Through a multi-modal AI system requiring under 24 hours for deployment. Eva integrates voice and SMS, offering personalized promotions and real-time customer interactions. The five-person team is working on multi-channel enhancements and encourages restaurants to adopt AI for operational efficiency.

2 min

Is Manual HR Holding Your Hospitality Business Back?

🏨 In the hospitality sector, workforce challenges are critical. Labor participation is stagnant at 62.5%-63%, hindered by factors like early retirement and childcare access. HR leaders face retention (59%), talent attraction (56%), and management (52%) issues, causing over $140,000 in annual productivity losses. Recruiting and onboarding are costly, at $18,818 annually. With turnover costing $10,431 per worker, outsourcing HR tasks is rising. By 2025, 59% plan to outsource payroll (43%) and other tasks for improved efficiency.

1 min

Ireckonu Unveils Integrated Marketing Automation to Turn Guest Data into Revenue

💸 In H1 2025, 123Compare.me's World Parity Monitor report found that in 75% of hotel searches, OTAs offer lower prices than hotel websites. True rate parity was present in only 22% of cases, with OTAs undercutting hotels on mobile 38% of the time. Although hotels offer better prices in 45% of comparisons, OTAs' volume impacts guest perception. Experts recommend improved rate management to address operational blind spots and enhance hotel profitability.

5 min

CASE STUDY: How Texas A&M Hotel Improved Communications and Boosted Operational Efficiency with Maestro PMS and PurpleCloud

📱 Texas A&M Hotel & Conference Center partnered with Maestro PMS and PurpleCloud Technologies to enhance operations, focusing on housekeeping. Room inspections dropped from 30 to under 10 minutes, and payroll costs decreased by around 12% in a year. Mobile solutions replaced manual systems, boosting efficiency and guest satisfaction, reaching 96.6%. Gamification improved staff engagement. The collaboration improved internal communication, workflow efficiency, and reduced operational costs, enhancing the guest experience.

1 min

Quore Equips 74 IHG Army Hotels with Housekeeping Platform to Enhance Mission Support

🏨 In H1 2025, 123Compare.me found that 75% of hotel searches show lower prices on OTAs than hotel websites. Rate parity was achieved in only 22% of searches, worsening on mobile devices (38% undercut by OTAs). Hotels offered better rates in 45% of individual comparisons. Disparities are linked to OTAs managing payment flows and applying unauthorized discounts. For profitability, hotels must actively manage rate parity, review agreements, and enhance direct booking strategies.

1 min

eviivo Integrates SMS and WhatsApp into Unified Guest Messaging Hub

📱 eviivo, a property management system, launched a new WhatsApp and SMS integration for its AI-powered Guest Manager. Text messages boast a 98% open rate, significantly higher than emails. This feature targets regional preferences: WhatsApp in Europe and SMS in the U.S., defaulting to SMS if needed. Users report potential savings of £300 per month. Operators in the US, UK, and France appreciate the enhanced guest communication and cost savings.

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