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Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Benihana Expands Fast-Casual Concept

🍽 Panda Express launched a cross-platform campaign with Media AOR The Many and Super League, integrating Hot Orange Chicken into Fortnite Creative and Roblox. Within two weeks, 265,000+ players viewed cutscenes, earning in-game rewards, while players spent 65 days interacting with Pei Pei the Panda, generating 185,000+ engagements. The campaign features interactive cutscenes and map-specific rewards, and will evolve with new items and elements throughout the year. Hot Orange Chicken is available for a limited time nationwide this summer.

2 min

From Paper Paws to Digital Applause: Great Wolf Lodge Reimagines Employee Recognition

📱 Great Wolf Lodge launched a tech-driven "High Paw" platform in March 2025, enabling guest and employee recognitions through a web portal without app downloads. Post-launch, over 40,000 peer recognitions and 20,000 guest "High Paws" were sent, impacting traditionally less interactive roles like housekeeping. 20% of 5-star Google Reviews across 22 U.S. locations are attributed to this program. This real-time feedback tool enhances employee motivation and meets evolving guest expectations effectively.

4 min

It’s Time to Reboot Your Hotel’s Operating System

📱 Hotels face challenges like outdated technology, fragmented communication systems, and labor shortages. AI-driven solutions can address these issues by enhancing guest experiences and optimizing workflows. AI-powered tools help by scoring real-time customer interactions, customizing training, and intelligently routing communications. These advancements enable hotels to monetize rooms through digital marketplaces and targeted ads, boosting revenue. Embracing AI is essential for hotels to stay competitive and improve service efficiency in today's digital-first environment.

3 min

Bojangles Expands Spanish-Language Ordering Across All Platforms

📅 RoomKeyPMS and Lakeview Hotels & Resorts celebrate 20 years of partnership since 2005, starting in Brandon, Manitoba. The collaboration spans operations in Western Canada and the Prairies, catering to diverse guest demographics. Lakeview values RoomKey's intuitive, cloud-based tools enhancing efficiency and guest experience. Features like recurring reservations and mobile check-in have evolved through user feedback. The partnership continues to grow, reflecting shared innovation and commitment to service excellence.

Scott Ward Named General Manager of Signia by Hilton Atlanta

📌 Scott Ward was appointed as the general manager of Signia by Hilton Atlanta on July 28, 2025. Hilton, with over 30 years of industry experience, will lead hotel operations. The hotel, with 976 rooms, opened in January 2024 in Atlanta and is part of the Georgia World Congress Center Authority campus. It features over 100,000 square feet of meeting space, including Georgia's largest hotel ballroom. Ward previously managed 882 rooms and 55,000 square feet of space in Tampa.

BusinessHotels.com: Pioneering Seamless Travel with the AI-Driven Future of Connected Trip

🗺️ July 28, 2025, San Francisco, USA. BusinessHotels.com offers a cost-free, contract-free alternative to traditional corporate travel systems, appealing to "bleisure" travelers who blend work and leisure. With 50% of users combining work and leisure, the platform provides global access to hotels without hidden charges. It serves unmanaged business travelers and plans to integrate with ConnectedTrip.com for a seamless travel experience. Revenue stems from standard hotel commissions.

La Bahia Hotel & Spa Names Culinary Team

🏨 July 28, 2025, Santa Cruz, California: La Bahia Hotel & Spa, Santa Cruz's first true luxury hotel, is gearing up for its grand opening this summer. Fernando Reyes, boasting over 20 years of culinary experience, becomes Executive Chef, while Jose Heck, with two decades in hospitality, takes charge as Director of Food & Beverage. Both bring global expertise to this venture, enhancing the culinary and hospitality experience in Santa Cruz, known for its coastal charm and surf culture.

Hyatt’s Inclusive Collection Continues Expansion in Bulgaria With The Opening of Aluasoul Sunny Beach

🏖 July 28, 2025, Chicago, Illinois: Hyatt Hotels Corporation opened the adults-only AluaSoul Sunny Beach in Bulgaria. This expansion includes 397 rooms, six restaurants, and two pools. Guests enjoy Wi-Fi, air conditioning, and modern amenities. Located between Flower Street and Sunny Beach Promenade, the hotel offers local culture, nightlife, and Blue Flag beaches. Dining options include Mare Nubium and Terra, with offerings like windsurfing and a 24-hour fitness center available.

1 min

Finding Creative Inspiration Beyond Hospitality: How Sage’s Chief Creative Officer Stays Ahead – Jessica Werner, Sage Hospitality Group

🎨 Sage Hospitality Group's Chief Creative Officer Jessica Werner discusses how stepping outside the hospitality industry can spark creativity. She emphasizes finding inspiration in art, nature, music, and wine-making to generate innovative ideas. Werner provides practical advice for avoiding creative burnout and enhancing work with fresh perspectives. Music for the episode is produced by Clay Bassford of Bespoke Sound, a company specializing in music identity design for hospitality brands.

4 min

Why Loyalty Technology Must Catch Up to the Changing Traveler

🛫 Gen Z and Millennials are reshaping the travel industry. By 2040, leisure travel is projected to grow from $5 trillion in 2024 to $15 trillion. A recent survey from Arrivia highlights that only 18% of travelers used loyalty programs for their last trip, despite 55% of Gen Z and 42% of Zillennials planning more travel this year. Notably, 55% of respondents seek better prices, while 45% of Gen Z desire more destination options.

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