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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Condado Ocean Club Promotes Leyra Ortiz to Director of Food & Beverage

🍳 July 24, 2025, San Juan, Puerto Rico. Leyra Ortiz, with 20+ years in hospitality, is promoted to Director of Food & Beverage at Condado Ocean Club, overseeing operations across its venues including SOCIAL and SANDBOX. Ortiz joined Serafina Beach Hotel in 2018, pivotal in its transition to Condado Ocean Club, managing over 40 staff. She holds dual degrees from Universidad del Este and is known for her guest-centric management style.
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Grand Hyatt Dfw Airport Launches $34 Million Transformation

🏨 July 24, 2025, Dallas, Texas: Grand Hyatt DFW Airport, marking its 20th anniversary, begins a comprehensive renovation in July 2025, aiming for completion by year-end. The transformation will add 17 rooms, totaling 315, and modernize dining and event spaces, including a 6,600 sq. ft. ballroom. The renovation will feature Texas-inspired designs and state-of-the-art technology. This aligns with DFW Airport's broader expansion efforts, enhancing traveler experiences with improved accommodations and services.
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  • 4 min

5 Steps to Transform Your Hotel’s Water Leak Prevention Strategy

💧 Atlantic City casino hotel faced a $5 million damage due to a water leak from a frozen pipe. Insurance renewals projected another $5 million over five years. Mitigate risks by mapping vulnerabilities, using smart sensors, and training staff. Wireless LoRaWAN sensors offer broader coverage and lower power use. Strategic alerts ensure timely responses. Proactive management can lower insurance premiums. ProSentry's platform effectively managed over 3,600 leaks, preventing false alarms and securing insurance benefits.
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  • 3 min

Rethinking the Role of the Hotel TV: A Smarter Path to Profitability

📺 Today’s hotel TVs and digital signage are evolving into revenue-generating tools. Hoteliers can now enhance guest experiences and streamline operations through platforms like LG’s Pro:Centric®. Casting support for Apple AirPlay and Google Cast is essential for guest satisfaction. Dynamic ads and real-time upsells contribute to profitability. Centralized management boosts efficiency, allowing updates without entering rooms. Partnering with a single-source provider simplifies procurement and scalability. Modern displays are strategic assets, driving personalization and revenue.
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  • 2 min

Tesla’s Newest Innovation: 24-Hour Restaurant

🍽 Tesla's retro-futuristic diner opened in Hollywood, featuring a digital ordering system for in-vehicle use. Orders begin 15–20 minutes before arrival, with food options including burgers, hot dogs, and more. Tesla's humanoid robot, Optimus, served popcorn at the grand opening. The diner includes two 66-foot LED megascreens for movie viewings via the Tesla Diner app, accessible from the "Skypad" or parking lot. Tesla merchandise, including apparel and candy, is also sold, with new products added over time.
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  • 3 min

The Rise of Background Tech: Why Infrastructure Upgrades Deserve a Spot in Your Hotel’s 2026 Budget

📱 HITEC 2025 highlights key tech trends for hotels. IoT sensors prevent leaks, avoiding lost ADR and brand damage. Digital monitoring automates food safety compliance, reducing manual errors and freeing staff for guest service. Wearable panic buttons enhance staff safety, now essential by law. Hotels adopt modular IoT platforms for scalability across needs. Sustainability in operations, like detecting leaks quickly, saves resources and meets ESG goals. Budget planning should consider scalability, downtime reduction, and sustainability.
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  • 4 min

Inside Scout Living: The Scalable Tech Stack Powering a New Kind of Stay

💻 In April 2025, Scout Living, a flexible-stay concept, launched at Atlanta’s Ponce City Market. It caters to mobile professionals with tech-powered amenities like keyless locks, virtual check-in, and high-speed Wi-Fi. Placemakr COO Ryan Rickabaugh highlights its tech-forward platform using integrations with open APIs. Core KPIs include guest satisfaction and Net Promoter Score. Scout Living offers private, tech-enabled meeting spaces and flexible furniture, focusing on a seamless, frictionless guest experience.
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  • 3 min

Making the Guest Journey Smarter—And the Hotel Stack Simpler

💻 During HITEC 2025, Amadeus leaders Jill Boegel and Joe Spirito discussed tech shifts in hospitality. They emphasized flexible, API-driven CRS platforms for personalization and scalability, benefiting both luxury and mid-market hotels. Amadeus integrates AI into forecasting and booking to enhance efficiency and demand management. Future goals include real-time 1:1 guest personalization, leveraging data for a tailored experience. The focus remains on practical tools that improve service and operational decision-making.
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  • 3 min

Friendly’s Franchisee Acquires Parent Company BRIX Holdings

💸 Amol Kohli, a Friendly's franchisee, acquired BRIX Holdings LLC in Dallas. BRIX brands include Friendly's, Clean Juice, and more. Kohli, managing over 30 Friendly's since 2009, becomes Chairman. BRIX, led by CEO Sherif Mityas, plans national expansion, targeting Georgia, the Carolinas, and Texas. The acquisition marks Friendly's 90th anniversary. In 2025, BRIX opened new locations and awarded eight franchise agreements. Legal representation included Dilworth Paxson LLP for buyers and Gibson, Dunn & Crutcher LLP for sellers.
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