Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

AI Ate My Clicks. Here’s How to Bite Back.

📈 In March 2025, 13.14% of U.S. searches triggered Google’s AI Overviews, up from 6.49% in January. This resulted in an 83% drop in click-through rates for these queries. High-trust areas like health and education, along with travel, are most impacted. AI Overviews, primarily in informational searches (88%), reduce website visits and complicate audience behavior analysis. Businesses should focus on comprehensive content, commercial keywords, and diversify their marketing strategies to adapt to this shift.

Qu Adds Sales-Driven Features

🍴 Golden Corral partnered with Flybuy in April in Southern Pines, N.C., to enhance pickup for its new fast-casual concept, Golden Corral Favorites. This off-premise model replaces the Homeward Kitchen, which launched in December 2023. Flybuy's AI technology provides accurate arrival notifications and multiple check-in options, improving service speed and food quality. Most guests adapt easily to the tech, ensuring a seamless experience. Jason Kornosky emphasizes efficient operations, while Marc Wallace praises the strategic extension.

2 min

How Integrated Digital Systems are Reshaping Quick-Service Restaurants

💻 KDS screens replace paper, offering real-time visibility into active orders, improving order accuracy, workflow efficiency, and communication. Customer-facing displays allow real-time order tracking. Labels enhance off-premises scenarios by ensuring order accuracy and reinforcing brand identity. Integrated KDS and label systems streamline operations, aligning order prep and fulfillment seamlessly, supporting both immediate efficiency and long-term growth.

2 min

Balancing AI’s Promise and Practicality in Hospitality

💻 Knowlton and Goshow emphasize AI integration's importance in hospitality, stressing a unified data architecture to overcome fragmented systems. Deliberate AI implementation is advocated, with patience in adoption and ensuring proper structures. AI is seen as empowering staff by automating mundane tasks, improving strategy, and enhancing guest focus. Emphasizing data ethics, the recurring question is about vendors using client data for model training. The dialogue centers on evolving with AI while maintaining human-centric operations.

Pappas Restaurants Taps Tabit as Core Tech Partner in Enterprise-Wide Overhaul

📦 Golden Corral collaborates with Flybuy to enhance the pickup experience for Golden Corral Favorites, launched in April 2025 in Southern Pines, N.C. This fast-casual concept offers popular menu items in a convenient format. Flybuy's tech minimizes wait times with accurate arrival notifications. The concept includes dine-in, drive-thru, digital ordering, and pickup. The partnership aims to provide efficient food preparation and handoff, ensuring a seamless customer experience.

2 min

RoomRaccoon Expands AI Capabilities with HiJiffy Integration

💻 RoomRaccoon partners with HiJiffy to automate guest interactions for independent hotels. HiJiffy’s AI centralizes communication in 130+ languages, automating up to 90% of interactions. The integration connects HiJiffy’s AI with RoomRaccoon’s booking engine, enhancing guest experiences and increasing direct bookings. CEO Tiago Araújo highlights the streamlined booking journey. Tymen van Dyl notes it reduces workload while increasing revenue. This aligns with RoomRaccoon’s strategy to expand AI capabilities and improve hotelier efficiency.

3 min

How Hotel Operators Are Turning AI and AR Into Guest Experience Game-Changers

💻 Meyer Jabara Hotels, managing 45 hotels across the U.S., harnesses AI to revolutionize guest experiences. AI personalizes ambiance and suggests activities, enhancing satisfaction and loyalty. AI aids in revenue management, forecasting, and accounting by analyzing data. The Beekeeper app ensures staff communication. Future plans include exploring CoPilot for staff training and AR/VR for immersive guest experiences. Cybersecurity, with multi-factor authentication and real-time threat detection, remains essential to protect these innovations, ensuring safety and guest privacy.

2 min

Gen Z Breaks the Mold: Hotel Search and Loyalty Are Being Rewritten

🚧 Hospitable launched a fully automated Security Deposit feature that combines deposit collection, guest identity verification, and chargeback protection into a single workflow. This marks the first integration of these services without extra tools. Hosts set deposit amounts; the system automates the rest. Chargebacks are resolved within a day. Hospitable charges a flat 2% per deposit. Founded in 2016, Hospitable automates guest messaging and optimizes rental management.

3 min

Revenue Strategy Is Growing Up. Here’s What Comes Next.

💸 HITEC 2025 highlighted evolving hotel revenue strategies, focusing on profitability across departments with AI integration. Former Duetto CEO, David Woolenberg, noted the shift from traditional RMS to comprehensive profit platforms. Fragmentation in systems remains a challenge, necessitating smarter AI alerts for $10,000 decisions. Clean data is crucial, especially for diverse operations. Olly Lynch, SVP Global Marketing, emphasized margin-aware tools over mere revenue growth, spotlighting ROI demands amid rising costs and labor constraints.

4 min

The AI Revolution in Hospitality Isn’t Plug-and-Play—It Has to Be Built from Within

💻 Josh Graham, Head of Market Development at Cloudbeds, highlighted AI's potential at HITEC 2025, focusing on the need for robust infrastructure over mere innovation. He emphasized the importance of integrating hotel tech systems to transform data into actionable insights. Current fragmentation in tech systems limits AI's effectiveness. Graham advocates for AI that acts, not just reports, and believes solutions should be developed within the industry to address unique hospitality challenges.

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