Posts by author

Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
View Post
  • 4 min

Developing an Effective and Scalable Onboarding Program: A Strategic Guide

📚 77% of new hires say a strong onboarding experience is crucial for long-term retention. New employees may take up to 12 months to reach full potential, highlighting the need for a year-long onboarding process. Preboarding is vital, especially in hospitality, to bridge knowledge gaps. Blending synchronous and asynchronous learning supports tailored, efficient upskilling. Tools like Adobe Learning Manager enhance engagement through personalized plans, microlearning, and feedback. Effective onboarding aligns with KPIs, boosts retention, and fosters organizational culture.
View Post
Share
View Post
  • 2 min

Restaurant Tech Pioneer Christopher Sebes Joins Tillster as Strategic Advisor

📈 Christopher Sebes has joined Tillster as Strategic Advisor to drive growth. Sebes, a restaurant-technology leader for 40 years, founded Xpient Solutions and led Xenial, contributing to major restaurant brands. He will aid Tillster’s unified commerce platform, processing millions of orders. Sebes' experience aligns with Tillster's expansion in the digital ordering market, as highlighted in their 2025 Phygital Index Report. The report emphasizes unified customer journeys as key to retaining loyalty.
View Post
Share
View Post
  • 13 min

The CMO’s comeback: Aligning the C-suite to drive customer-centric growth

📈 CEOs, CMOs, and CFOs must align to reignite growth. Fortune 100 executive teams grew by 50% from 2020-2022, but single customer-focused executives see 2.3x more growth than fragmented roles. Marketing budgets fell to 7.7% of revenue, down from 9.1%. Only 66% of Fortune 500 companies have CMOs, marking a drop since 2023. To drive growth, companies should empower CMOs as strategic leaders and enhance marketing-CFO collaboration for effective measurement systems.
View Post
Share
View Post
  • 23 min

Seizing the agentic AI advantage

🤖 Nearly 80% of companies use generative AI, but 80% report no significant earnings impact. Gen AI, valued at $11-$18 trillion, requires a shift from horizontal to vertical use cases, with only 10% of the latter scaling beyond pilot. AI agents could change this by automating complex processes. AI has potential to add $2.6-$4.4 trillion in value. Organizations must reimagine workflows, with CEOs driving AI transformation for economic gains.
View Post
Share
View Post
  • 3 min

From Pandemic Pivot to Rising Star: TRAY’s Elizabeth Hawes

💻 March 11, MURTEC: Elizabeth Hawes, recognized with the Rising Star Award, highlights AI's potential to improve restaurant efficiency and sustainability through data-driven operations. She emphasizes the importance of mentorship and collaboration in her career, thanking her mentors and allies. Hawes envisions customizable, flexible POS systems for the future. The Top Women in Restaurant Technology Awards, sponsored by Milagro, will open nominations for the 2026 awards on December 1.
View Post
Share
View Post
  • 1 min

Point B Restaurant Innovation Center Opens in Chicago

🍴 Multi-unit restaurant operators can explore cutting-edge tech at the Point B Restaurant Technology Innovation Center in Chicago. Opened by Point B, it offers a fully integrated ecosystem with platforms like commerce, kitchen displays, and AI, aiding brands in enhancing guest and employee experiences. Rich Faltot emphasizes its role in fostering confidence and innovation. Whataburger's Jerry Philips praises the comprehensive tech display. The center features live testing environments and tailored workshops for operational challenges.
View Post
Share