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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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HT Talks Tech: Angela Englett, VP of Revenue Management, Dreamscape Hospitality

📈 Early in her career, a supportive general manager helped Angela Englett transition into Revenue Management by providing training and autonomy. Managing a portfolio of 100 hotels, she uses technology to isolate patterns and address specific issues. AI advancements excite her for enhancing revenue strategies and guest experiences. At Dreamscape Hospitality, she aims to build a tech-savvy team. Her advice: seek mentorship, be curious, and embrace unexpected opportunities for growth in hotel tech and revenue leadership.
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Case Study: Taco John’s Implements Smart Fire by Flybuy for Location-Based Order Fire Technology

📱 Taco John's integrated Flybuy's Smart Fire technology to optimize order timing for pickup, drive-thru, and delivery. This update led to a 70% increase in mobile order sales, a 10% reduction in delivery driver wait times, and a 23% decrease in missing or incorrect orders. Orders are prepared when customers are nearby, ensuring freshness and quick service. This has enhanced customer satisfaction and boosted loyalty through improved order accuracy and efficiency.
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No Wi-Fi? No Worries. Guests Won’t Even Notice

📶 Guests expect seamless digital experiences. SD-WAN and SASE platforms enhance this by encrypting tunnels and enforcing zero-trust segmentation. With 5G-ready SD-WAN, hospitality brands avoid costly $5,000-a-minute downtimes. These networks allow instant services like room unlocking or digital menu access. Strategy involves mapping digital journeys, assessing 30-minute outage costs, and ensuring diverse connectivity with at least two wired providers plus a 5G link. This approach bridges the competitive gap in the hospitality sector.
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