Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Missed Connection? Over Two-Thirds of Americans Would Ditch Restaurants That Don’t Answer the Phone

📞 1 in 5 Americans find their calls to restaurants often ignored, and 69% might abandon a restaurant if unanswered. Among millennials, this rises to 72%. 89% of Americans, led by 95% Gen Z, 92% of Millennials, and 80% of Baby Boomers, are open to AI agents for tasks like reservations (47%) and order tracking (42%). Hostie, an AI platform, helps restaurants manage communications. Survey conducted by The Harris Poll, May 29-June 2, 2025, with 2,065 U.S. adults.

4 min

Agentic AI is the No. 1 Technology Trend for 2025: What Does It Mean for Hospitality Businesses?

🤖 In 2025, agentic AI is highlighted as the top trend in Gartner's report. This AI type functions autonomously, enhancing industries by executing complex workflows and adapting to changes. In hospitality, agentic AI boosts customer service by managing simpler tasks and optimizing resources. However, clear goals and robust data management are crucial, with Master Data Management ensuring unified, accessible data. The AI transformation demands an architectural shift for better collaboration, aiming to elevate customer satisfaction through advanced automation.

4 min

Stop Leaving Money on the Table: Outdated Benefits Billing is Costing Your Hospitality Business

💸 Hospitality groups face complex challenges in managing employee benefits billing, especially across multiple states with various benefits plans. Manual billing processes often result in errors, leading to overpayments and disrupted coverage. Automated solutions can identify discrepancies, averaging around 5% of total premium expenses, and save significant costs. Anthony Farinella from Triton Benefits & HR Solutions highlights that unchecked billing errors can lead to hundreds of thousands in overpayments annually. Automation provides clarity, scalability, and accurate property-level cost allocation.

1 min

Why Real-Time Operations Will Define Success in Hospitality – Josiah Mackenzie & Wil Slickers [Greatest Hits]

🏨 March 2025, Josiah Mackenzie and Wil Slickers explore major hotel industry changes, emphasizing real-time data and innovative strategies. Key topics include operational efficiency (04:25), profitability significance (07:06), technology integration challenges (10:50), and diversified revenue streams (19:22). Their discussion addresses the industry's shift beyond traditional metrics (06:02) and leveraging high-potential operational points (14:27). For a deeper dive, listen on Apple Podcasts, Spotify, or YouTube.

2 min

Rising Star Mary White Is Redefining Restaurant Tech With a Human Touch

💻 March 11, MURTEC: The Top Women in Restaurant Technology Awards & Rising Star Awards, sponsored by Milagro, honored White's innovative work at Union Square Hospitality Group. Her key initiatives include launching a next-day pay project to enhance employee financial independence. She champions AI for personalized dining experiences, predicting a streamlined future for AI-driven searches. White emphasizes mentorship's role in her career, valuing learning through teaching and coaching. Nominations for 2026 awards open December 1.

2 min

Super Duper Burgers Adds VoicePlug’s AI

💻 Amadeus, leveraging OpenAI models on Azure, enhances its Hospitality portfolio with AI tools. In 2024, Advisor Chat rolled out to Agency360, saving analysts up to a day weekly. The AI tool integrates with Demand360, offering insights from 44,000 hotels and 35 million short-term rentals. Email to RFP, used by Omni Atlanta Hotel, streamlines group bookings. Amadeus plans further AI integrations in Microsoft Teams to improve performance insights and decision-making.

3 min

Relay Unveils RelayM

📶 RelayM, debuting at HITEC 2025, is a compact, 35% smaller 5G device with enhanced usability for hospitality staff. It features WiFi 6E and dual 5G connections, monitoring networks 50 times per second to eliminate dead zones. The AI-powered TeamTranslate supports 30+ languages, aiding communication in over 4,000 hotels. RelayM offers a 1780 mAh battery for 10-16 hours of use, durable MIL-SPEC 810H design, and clearer audio with advanced noise cancellation.

2 min

Duetto Introduces the Revenue, Profit Operating System

💻 Amadeus partners with Microsoft to integrate AI into its Hospitality portfolio using OpenAI's models on Azure. The new tools, Advisor Chat and Email to RFP, enhance Demand360 and MeetingBroker. Demand360, with insights from 44,000 hotels and 35 million rental properties, helps optimize hotel strategies. Omni Atlanta Hotel, a pilot user, benefits from faster RFP handling. Amadeus plans to extend AI solutions across its products to boost efficiency and business conversions.

2 min

HITEC 2025: Sojern, HotelKey Launch Real-Time Guest Feedback Integration

📱 Sojern and HotelKey launched a real-time guest feedback integration in May 2024, enhancing HotelKey's PMS with in-stay guest feedback capabilities. Initially announced in April 2024, this partnership aims to modernize guest experience technology, replacing post-stay surveys with proactive feedback resolution. The integration is rolling out across over 16,000 hotels, including Red Roof. This innovation promises improved service and a personalized guest experience, showcased at HITEC to industry leaders.

3 min

Behind the Code: The Dark Side of AI

💻 Carl Winston, from the Payne School at San Diego State University, addressed AI's impacts on hospitality at HITEC 2025, urging ethical scrutiny. AI's bias, data misuse, and job impact are immediate concerns. For instance, a 2023 study predicts AI could match a country's electricity use by 2030. AI reflects societal biases, and unchecked data can harm operations. Emphasizing transparent, inclusive AI practices, Winston advocates training staff and planning for tech failures to mitigate risks.

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