Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

4 min

UrVenue and OpenTable Deepen Integration to Prioritize Premium Restaurant Access for Hotel Guests

🌐 Accenture’s 2025 Consumer Pulse survey of 18,214 consumers across 14 countries found 73% faced "information overload" when booking travel. Gen AI now leads travel discovery, with 80% of travelers using it. 93% of active Gen AI users value shaping experiences, while 78% want AI shopping assistants. 57% seek AI solving across brands. Travelers are 1.3x more engaged and 1.7x likelier to accept higher prices for emotional connections. 81% seek immersive research experiences, with 42% ready to switch brands for real-time solutions.

2 min

Rising Star on the Rise: Kelly Fabian Leads AI Innovation at Dine Brands

💻 Fabian received the 2025 Rising Star in Restaurant Technology Award. Presented at MURTEC on March 11 and sponsored by Milagro, the award recognized her career shaped by mentorship and passion for tech implementation. Her path began with a computer from her software engineer father and led to a major in computer information systems. The 2026 nominations open on December 1. Fabian’s experience emphasizes the value of recognition and mentorship in career development.

4 min

Jackie Secor Joins Taco John’s as COO

🚀 Accenture’s 2025 Consumer Pulse survey, encompassing 18,214 participants from 14 countries, highlights AI's pivotal role in enhancing travel consumer experiences. Currently, 80% of travelers use generative AI (gen AI) tools, making it the top travel discovery channel. Key findings reveal 93% of active gen AI users rely on AI for purchase decisions, and 78% are open to AI shopping assistants. Travelers are 1.3x more engaged with emotionally resonant brands, with 79% valuing personalized interactions.

4 min

Quore, LBA Hospitality Celebrate Nearly a Decade of Partnership

🚀 Accenture's 2025 Consumer Pulse survey involving 18,214 participants from 14 countries, reveals that 80% of travelers use generative AI (gen AI) tools. 93% of active gen AI users find personal connection important, and 78% are open to AI shopping assistants. AI tools are reducing information overload and transforming travel experiences, with 81% seeking immersive experiences. 42% would switch brands for real-time solutions, highlighting AI's pivotal role in travel industry evolution.

1 min

New on the Menu: Two crudos and a bullfrog

🍥 Chef Alex Tronstad pairs fluke with strawberries, radish, and fermented tomato water at Maxwell Alley, Jersey City, N.J. Chef Chetan Shetty brings Indian flavors to hamachi in NYC's Flatiron District. At Meili, Brooklyn, Chef Peter He serves mala-spiced bullfrog. Nashville’s Gray & Dudley offers a banana bread-inspired cocktail. In Whitefield, N.H., Mountain View Grand Resort & Spa serves a gin, lemon, and lavender drink.

4 min

One Bad Click Could Cost You the Booking

🌐 Accenture's Consumer Pulse survey 2025 analyzed 18,214 consumers from 14 countries, highlighting AI's role in shaping consumer-brand relationships. Key findings: 73% faced "information overload" in travel bookings a year ago; now, 80% of travelers use generative AI tools. 86% want personalized experiences; 93% of active AI users value personal connections. 57% seek AI assistants for multiple brands. Travelers 1.3x more engaged, 1.7x likely to accept higher prices for emotionally engaging experiences. Analysis across demographics and behavioral attributes was included.

4 min

Gen AI Becoming Top Source For Travel Discovery

🚀 Accenture's Consumer Pulse survey of 18,214 consumers from 14 countries, conducted between January 6-17, 2025, reveals that 80% of travelers use generative AI (gen AI) tools. 93% of active gen AI users apply these tools for purchasing decisions. 78% are open to AI shopping assistants. 57% prefer an AI assistant working across multiple brands. Gen AI is now the primary channel for travel discovery. 73% previously faced information overload, but AI now resolves this, enhancing consumer-brand relationships.

4 min

RoomRaccoon Introduces RaccoonRev Plus: AI-Powered Pricing To Make Independent Hotels More Profitable

🚀 Accenture's 2025 Consumer Pulse survey, involving 18,214 participants from 14 countries, reveals AI's transformative role in travel. 80% of airline, hotel, and platform users employ generative AI (gen AI), now surpassing social media and OTAs for travel discovery. 93% of active gen AI users value personalized experiences, with 86% desiring self-shaped experiences. 79% prefer brands that recognize them personally, enhancing engagement and willingness to pay more. AI aids in alleviating decision overload, offering tailored travel solutions.

4 min

Enseo Celebrates 25th Anniversary in 2025

📈 Accenture's 2025 Consumer Pulse survey of 18,214 consumers from 14 countries reveals that 80% of travelers are using generative AI tools. The survey, conducted online between January 6-17, 2025, shows 93% of active gen AI users want tailored experiences, and 78% would use AI shopping assistants. Key desires include proactive solution suggestions (42%) and feeling personally remembered (79%). Gen AI is preferred for travel discovery, highlighting the shift towards AI-driven consumer engagement.

2 min

VENZA to Acquire OpsTechPro and Offer End-to-End Risk Management

📱 SOCi’s 2025 Consumer Behavior Index reveals changing consumer search habits. Conducted in February 2025 with 1,001 U.S. adults, it shows 19% use AI tools for business discovery, yet 95% distrust AI for purchase decisions. Gen Z turns to TikTok (34%) and Instagram (35%) to verify AI suggestions. Notably, 91% rely on peer content for evaluations, with 40% favoring video reviews. This shift urges brands to prioritize authenticity and active engagement on social media for revenue growth.

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