Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

1 min

Why the Future of Foodservice Starts with Design

💻 Staffing costs in hospitality are rising, pushing operators to seek scalable tech solutions. However, it's not about advanced technology but the human experience it offers. Poorly designed tech, like clunky robots, can create new issues instead of solving current ones. The future of cafés and restaurants lies in design thinking that prioritizes guest and staff perspectives, focusing on how experiences feel, not just what happens. Design transforms tech into memorable experiences that delight and surprise.

1 min

Expanding the Pie: Why Hospitality Profits Come from Investment, Not Just Cost-Cutting – Josiah Mackenzie

📰 June 5, 2025, Josiah Mackenzie presented at the NYU International Hotel Investment Forum in New York. He emphasized that hospitality profits should focus on investments rather than solely on cost-cutting strategies. Mackenzie shared ideas from a panel discussion, suggesting that strategic investments can significantly benefit businesses and the communities they serve. For more insights, listen to the episode and consider applying these concepts in your teams.

3 min

From Side Project to SaaS? Does Your Tech Deserve a Bigger Stage

💻 Industry insiders in hospitality, like Boom's founders, often create tech to solve internal problems before realizing broader industry potential. Key indicators for commercial viability include addressing industry-wide issues and showing measurable results such as time saved, mistakes reduced, and increased revenue. Transitioning to SaaS requires readiness for customer support, branding, and compliance. Success demands patience and proof of concept, as many start-ups face high failure rates without solid product-market fit and long-term dedication.

2 min

SuiteOp and Cloudbeds Unlock Real-Time Automation for Smarter Hotel Operations

💻 James Filsinger is appointed CEO of VENZA, succeeding Jeff Venza, who becomes Chairman of the Board. Filsinger, formerly of Ponterra, has 20+ years of hospitality tech leadership, including a 35x revenue rise at Yapta and managing $2.5 billion in transactions at Moneydirect. VENZA aims for innovation and client impact under his leadership, focusing on strategic acquisitions for growth. VENZA continues its commitment to cybersecurity and data protection in the hospitality industry.

2 min

1Huddle’s AI Skills Agent Turns Point-of-Sale Data into Customized Training Games

💻 VENZA, a cybersecurity provider for the hospitality industry, has appointed James Filsinger as CEO. Filsinger, formerly of Ponterra Business Advisors, succeeds Jeff Venza, who becomes Chairman of the Board. Filsinger's past achievements include leading Yapta to a 35x revenue increase and managing $2.5 billion in transactions at Moneydirect. His expertise in mergers and acquisitions and leadership will bolster VENZA's growth, innovation, and client impact.

6 min

How Restaurants Can Use Tech Without Sacrificing the Guest Experience—And Maybe Even Improve It

💻 Eran Hollander, CPO at HungerRush, discusses how tech-driven labor tools improve restaurant operations. Rising labor costs push restaurants to leverage integrated POS data for smarter staffing, examining factors like menu complexity and weather. AI-powered payroll demands interoperability, data privacy, and scalability. Cross-training gains momentum, aided by tech that supports multi-role capabilities. AI enhances scheduling and supports employee well-being. Avoiding tech missteps requires fitting tools that align with workflows. AI optimizes labor models by understanding employee preferences and improving guest interactions.

2 min

AI Gets You Found — But Social Media Seals the Deal

💻 James Filsinger appointed CEO of VENZA, effective immediately. VENZA, a cybersecurity provider in the hospitality industry, aims to enhance innovation and client impact. Filsinger brings over 20 years of experience, previously leading companies like Yapta and EZYield.com. Former CEO Jeff Venza becomes Chairman. Filsinger plans strategic acquisitions to boost VENZA's capabilities, previously driving a 35x revenue increase at Yapta and managing $2.5 billion in transactions at Moneydirect. VENZA's growth remains aligned with its core values.

3 min

5 Restaurant Tech Trends to Watch

🍴 In 2025 at the National Restaurant Association Show, Kevin Corr and Partha Das from Cognizant discussed trends like unified commerce, requiring flexible, API-driven, cloud-based systems to integrate operations. Labor shortages push restaurants to use AI and automation for tasks such as scheduling and food prep. Quick-service drive-thrus process 70% of orders, now digitizing with voice AI. Digital menu boards adapt to real-time changes, introducing dynamic pricing similar to airlines and ride-sharing services.

2 min

Grubhub Debuts Multi-Store Ordering

📰 SOCi's 2025 Consumer Behavior Index reveals that 95% of consumers distrust AI for purchase decisions, despite 19% using AI tools for business discovery. Social media, particularly TikTok and Instagram, is crucial for trust, especially among Gen Z, where 34% use TikTok and 35% use Instagram for brand discovery. Reviews are vital, with 91% relying on them, and 65% favor responsive businesses. Conducted with 1,001 U.S. adults in February 2025, the survey highlights the need for brands to enhance transparency and authenticity.

2 min

VENZA Names James Filsinger as Chief Executive Officer

💻 James Filsinger has been appointed CEO of VENZA, a cybersecurity and data protection firm for the hospitality industry. He takes over from Jeff Venza, now Chairman of the Board. Filsinger previously led Yapta, achieving a 35x revenue boost and served over 8,300 enterprise clients. He managed over $2.5 billion in transactions at Moneydirect. His focus at VENZA will be strategic acquisitions and driving innovation, aligning with VENZA’s values and growth strategy.

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