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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

Unified Customer Interactions: The Power of Real-Time AI Analysis

💻 Hospitality professionals leverage AI to enhance guest experiences. AI systems track interactions, maintaining context across time and channels, allowing staff to offer personalized service without guests repeating requests. AI predicts and addresses issues like late check-ins or tech glitches, improving problem-solving efficiency. Proactive interventions, like tech fixes or digital vouchers, enhance guest satisfaction. In this high-expectation industry, AI empowers staff to deliver seamless service, fostering trust and loyalty.
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  • 2 min

CASE STUDY: Salad House Taps into Guest Feedback to Improve Operations and Guest Satisfaction

🥗 Since August 2024, Salad House has enhanced guest satisfaction and business performance using Ovation. Over 2,500 dissatisfied customers returned, driven by real-time feedback. They received 160 surveys per location monthly, increased Google star ratings by 0.2, and gained 28% more public reviews. Same Store Sales rose by 9.7% year-over-year. Ovation's AI tools and mobile-friendly surveys provided critical insights, maintaining a 95% customer retention rate, crucial for operational efficiency and franchisee coaching.
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  • 3 min

The New User Experience: Why Hotel Tech Usability Is Key to Retaining Talent and Elevating Service

💻 In the USA, hotel staff turnover costs average $5,864 per hire, according to Cornell University's School of Hospitality Management. Modern Property Management Systems (PMS) with intuitive UX/UI can reduce onboarding time from weeks to days, improving retention and job satisfaction. This empowers staff to focus on guest service, reducing turnover and enhancing experiences. Automation handles repetitive tasks, supporting staff without replacing their decision-making. This approach creates agile, loyal teams, enhancing service quality.
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  • 1 min

NRA 2025: Coca-Cola Pours Into Restaurant Tech

🥤 Coca-Cola is revolutionizing beverage services with Freestyle dispensers, gathering real-time data on consumption, preferences, and upkeep. This innovation aids restaurants in cutting syrup waste and optimizing inventory. Enhanced customer experiences include QR code-enabled drink selections. Coca-Cola's collaboration extends to digital marketing, offering personalized mobile or kiosk promotions, co-branded loyalty app campaigns, and QR code-enabled games, surveys, or deals on menus and cups, enriching customer engagement and loyalty.
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