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Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Rosewood Baha Mar Welcomes Gowdhaman Perumal as Director of Food & Beverage

This article was written by Hotel Executive. Click here to read the original article Bahamas, Nassau. May 21, 2025 Rosewood Baha Mar is pleased to announce the appointment of Gowdhaman…

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Otelier Announces New Alliance Partnership with Preferred Hotels & Resorts

🌳 Daniel Johnson, appointed as Partnerships Officer - Technology by Hotels for Trees, will drive sustainability in hospitality by integrating tech to plant trees in exchange for reduced hotel room cleanings. The travel sector contributes to 8% of global emissions, with lodging at 1%. Johnson's role aids global reforestation by simplifying this initiative's adoption. He also serves as Strategic Advisor, EMEA, for ProVision Partners, reinforcing sustainability as essential in hospitality.

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Cendyn and Loyalty Juggernaut Unite to Reinvent Hotel Loyalty at Enterprise Scale

🏨 Otelier partners with Preferred Hotels & Resorts, joining its Alliance Partner Program to offer business intelligence solutions globally. Preferred Hotels & Resorts, featuring over 600 luxury properties in 80+ countries, enhances guest experiences via Otelier's IntelliSight, which centralizes data across revenue streams like F&B, spa, and retail. IntelliSight aids hotels in making informed decisions, replacing spreadsheets with visual insights for trend spotting and opportunity identification, improving operational and financial performance.

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DoorDash Announces Preferred Integration Partners

🍱 HungerRush has integrated Grubhub into its POS system, joining DoorDash and Uber Eats. This centralizes food orders, eliminating separate tablets and third-party aggregators. James Ryan from Flippin’ Pizza notes improved accuracy and streamlined operations. Eran Hollander, HungerRush CPO, highlights enhanced guest experiences and reduced tech complexity. The integration reduces time, costs, and employee frustration. It's available to all HungerRush customers, offering real-time updates and efficient order management.

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Accor Unveils Sweeping Tech Overhaul for Meetings & Events Ecosystem

🛌 Otelier partners with Preferred Hotels & Resorts in a global Alliance Partner Program. With more than 600 luxury properties in over 80 countries, Preferred Hotels & Resorts enhances member services through Otelier's IntelliSight, a business intelligence solution. IntelliSight centralizes data from all revenue outlets, replacing spreadsheets with visual dashboards. This aids hotel teams in making informed decisions and improving guest experiences. Otelier CEO Rob Lawrence emphasizes empowering hotels to deliver exceptional service.

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The Rise of AI Local News

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NRA 2025: Union Square Hospitality Group Pilots “Checkless Payments” With Fiserv’s Clover

💳 Union Square Hospitality Group (USHG) introduced "Checkless Payments" at Manhatta, a restaurant on the 60th floor in Lower Manhattan, in collaboration with Clover by Fiserv. Launched at the 2025 National Restaurant Association Show, this digital payment system allows guests to skip traditional billing. Initiated by Danny Meyer and former Fiserv CEO Frank Bisignano, the concept aims to enhance the dining experience. Future expansions are planned for USHG locations and Clover Hospitality customers.

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NRA 2025: Forget the Algorithm and Tell a Better Story.

💬 May 18, National Restaurant Association Show, Nathan Sno, CEO of Food Story Media, shared insights on effective restaurant marketing. Sno emphasized that a winning strategy should be based on a clear belief, lived experience, and audience relevance. He presented a five-point content framework: say less, hook fast, write to ignite, be recognizable, and maintain tone. The goal is to enhance reservations, brand recall, or customer loyalty by ensuring repeatability and structure in storytelling.

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The OTA Stockholm Syndrome in Hospitality

💸 Hotels have been in a co-dependent relationship with Online Travel Agencies (OTAs) for 25 years, often paying commissions as high as 30%. This dynamic began post-9/11 when OTAs offered visibility and bookings. Over time, OTAs imposed rate parity, inventory control, and loyalty schemes, leading to industry dependence. As technology advances and direct booking tools emerge, hotels are encouraged to regain control, reducing OTA reliance, and improving guest relationships. Roomangel offers solutions to support this shift.

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Gen Z Frontline Workers Want Better Training — and They’re Willing to Stay for It

📱 Global Payments Inc. announced the release of Genius, a new POS platform, on May 17, 2025, in Chicago at the National Restaurant Association show. Genius caters to restaurants and retail, offering features like real-time reporting, marketing tools, and inventory tracking. Initially available in the U.S. and Canada, with future launches in Germany, Austria, and Czech Republic. Genius aims to simplify operations and enhance customer experiences in various business sectors, including education and consumer services.

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