Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Top Golf Partners with Toast

📈 The 2025 Consumer Behavior Index by SOCi reports a shift in consumer search behavior: 83% use traditional engines, while social media (73%), navigation apps (58%), review sites (19%), and AI tools (19%) also play roles. Search impressions are down by 10% year-over-year. Gen Z uses 3.6 platforms on average before making purchase decisions. Gartner predicted a 25% drop in search demand by 2026, but SOCi's data suggests this decline could be reached by the end of 2025. Brands are advised to adapt their digital strategies to remain visible in this fragmented landscape.

2 min

Hotelogix Brings Integrated AI Capabilities to the Forefront of Hospitality

🏨 Hotel Equities and Springboard Hospitality announced a strategic merger effective May 1, creating a company with a broad portfolio across the US, Canada, the Caribbean, and Latin America. Ben Rafter is the new CEO, Brad Rahinsky becomes chairman, and Al Smith is the COO. The merged entity offers services including operations, revenue management, and food and beverage strategy. Further announcements on key hires and services are expected in the coming months.

2 min

Start-up Spotlight: Guestara Simplifies Guest Management for the Modern Hotel Stack

📈 Guestara, founded in June 2024 by Dekate (CEO), Neelaksh Gupta (CTO), Rajat Maheshwari (CPO), and Kajal Makhija (CMO), integrates artificial intelligence to enhance hotel operations and guest interactions. It features a unified inbox, contactless check-in, and smart checkout, compatible with existing property management systems. Since launch, the platform has onboarded over 2,000 rooms and short-term rentals, including three global hotel chains, and is set to add 24,000 more properties. Clients see a 200% increase in upsell revenue, 40% front desk efficiency improvement, and 300% rise in positive guest reviews. Guestara's future plans include a full property management system and a goal to onboard 2 million rooms globally.

2 min

Hotel Equities and Springboard Hospitality Announce Strategic Merger

🏨 Hotel Equities and Springboard Hospitality announced a strategic merger effective May 1, with Ben Rafter as CEO and Brad Rahinsky as chairman. The merged company will manage a diverse portfolio across the United States, Canada, the Caribbean, and Latin America. They will offer services in operations, revenue management, marketing, and more. Details on key hires and services will be announced in the coming months as the company approaches a new growth phase.

1 min

Driving the Future of Kitchen Automation: Alana Abbitt, Chief Product Officer at Miso Robotics

🍳 Alana Abbitt, part of the team at Miso Robotics, is focused on improving kitchen environments with IoT and intelligent systems. Miso recently shrank their robotic solution's size by 40% and shifted to a no upfront cost rental service model. They've cut installation time by 75% in response to partner feedback. Collaborations with WD Partners and Ecolab validate the tech's ROI and operational benefits. Miso's pop-up restaurant program immerses all team members in real kitchen work to enhance product development.

2 min

(14) Post | LinkedIn

From my visit to New York this past week+end, if you want to understand “identity” for hotels, look no further than Virgin Hotels New York. This hotel is literally firing…

0 min

Webinar: Challenging Traditional Loyalty Assumptions & Models – The Wise Marketer

1 min

The%20 era%20of%20 experience%20 paper

📖 The provided link leads to a paper titled "The Era of Experience," with no specific publication date, author, or location mentioned. The article lacks explicit key facts, dates, locations, numbers, statistical information, and other factual data. It appears to be an academic or industry-related paper, but without additional context or content, a summary cannot be produced.

2 min

Best Western Plus Palatin Hotel Elevates Event and Guest Experience with SIHOT’s Fully Integrated Digital Platform

📦 DoorDash set to acquire New York-based SevenRooms and London-based Deliveroo, expanding its Commerce Platform globally. SevenRooms, founded in 2011 by Joel Montaniel, Allison Page, and Kinesh Patel, offers CRM and operational tools to enhance guest experiences in the hospitality industry. Deliveroo, founded in 2013, operates with around 176,000 partners and over 130,000 riders, serving close to 7 million monthly active consumers in 2024 across nine countries. The SevenRooms deal is anticipated to close in the second half of the year, enhancing DoorDash's mission to empower local businesses and connect consumers with local commerce.

2 min

Boom Integrates with Wheelhouse

📦 DoorDash to acquire SevenRooms and Deliveroo, expanding its Commerce Platform and hospitality technology capabilities. SevenRooms, founded in 2011, offers CRM integration for marketing and operations, aiming to deepen client relationships and drive revenue. DoorDash will gain scale and reach, enhancing both in-store and delivery services. The SevenRooms deal is expected to close in H2 2023. Deliveroo operates in 9 countries and served 7 million monthly active consumers in 2024, working with 176,000 partners and 130,000 riders.

Input your search keywords and press Enter.