Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

How Restaurants Can Leverage Tech to Capitalize on the Post-Daylight Savings Rush

🍴 Lightspeed data reveals a 13% rise in restaurant transactions in the weeks following daylight saving time compared to the two weeks prior, signaling increased diner activity. Restaurants prepare by enhancing internal systems, streamlining workflows, and employing innovative POS technology to improve operations and guest experience. Optimal guest experience requires comfortable seating, seasonal menus, ambiance, and value, with a focus on internal coordination and efficiency. Efficient reservation management and POS systems are key in handling increased bookings and maintaining service quality.

3 min

Boom Launches AI-Powered Integrated Accounting for Vacation Rentals

🏩 HBX Group, a B2B travel tech marketplace, enhances hotel distribution and customer service with AI, handling 20% of customer service contacts via AI, delivering responses within seconds. AI-based solutions include omnichannel customer support, new agent training with realistic simulations, content improvement in 18 languages, and detection of booking anomalies. AI redefines HBX's operational teams, focusing on strategic tasks and anticipatory customer needs, all while adhering to GDPR and industry regulations.

3 min

HBX Group Accelerates its Transformation with AI, Optimizing Distribution and Customer Experience

🏨 HBX Group, a B2B travel technology marketplace, is advancing AI in travel with 20% of customer service contacts AI-handled, offering instant responses to common queries. COO Xabier Zabala emphasizes AI's present impact on operational efficiency and service agility. The company's AI solutions include omnichannel customer service automation, new agent training with realistic simulations, content improvement in 18 languages, and anomaly detection. AI also enables staff to focus on strategic tasks and the company prioritizes training for AI-augmented roles. Security and compliance are ensured through international standards like GDPR and continuous AI performance auditing.

3 min

Wifinium Bolsters Connectivity Capabilities with Acquisition of Evolution Tech Services Team

🔎 HBX Group, a B2B travel technology marketplace, is enhancing AI integration for hotel distribution, optimizing customer service with 20% of contacts AI-handled, reducing response times to seconds. Advanced AI solutions include automated omnichannel service, new recruit training, content improvement in 18 languages, and anomaly detection. The company focuses on operational efficiency, strategic team focus, and predictive AI, adhering to GDPR and strict compliance standards. HBX Group's COO, Xabier Zabala, underscores AI's role in current operational improvements and the digital transformation of tourism. AI initiatives support team skill development and anticipate customer needs, reinforcing HBX Group's leadership in technological innovation.

3 min

Vingcard Novel Tubular Deadbolt Launch Delivers a New Edge inFuture-proof Door Lock Technology

🏨 HBX Group, a B2B travel technology marketplace, has integrated AI to handle 20% of customer service contacts, with response times reduced to seconds. The company's COO, Xabier Zabala, announced further plans for automation and improved service quality. AI solutions by HBX Group enable omnichannel customer service, new agent training, content improvement in 18 languages, and anomaly detection in bookings. AI has shifted the focus of customer service agents to higher value tasks and is supported by training programs. HBX Group's AI implementation adheres to GDPR and other regulations, with continuous auditing to ensure responsible use.

9 min

CTOs: It’s Time to Step Into the Hiring Conversation

💾 The U.S. Bureau of Labor Statistics notes that the hospitality industry has high turnover rates. Hospitality roles are perceived as temporary and the work environment is demanding, leading to hiring barriers. AI and automation are now being used to overcome these barriers by crafting optimized job descriptions and improving hiring processes with tools like applicant tracking systems. Data indicates that 61% of workers prefer jobs offering remote or hybrid options. AI-driven hiring solutions are emerging, but bias and candidate experience concerns remain. Recruitment technology should integrate with existing systems to create a seamless employee lifecycle, and 69% of HR leaders expect hiring to be as difficult or more so than in 2024. Hospitality leaders are encouraged to leverage technology to improve recruitment and retention strategies.

2 min

Partnering with HonorBuilt, Golden Corral Transforms Restaurant Operations with Qu, Decision Logic and AT&T Solutions

🍕 Pizza Hut India, part of Yum! Brands, Inc., is integrating MoEngage to centralize customer engagement. This global pizza leader aims to enhance customer experiences through new channels. MoEngage provides an advanced analytics suite and AI-enabled offerings for targeted consumer programs. Pizza Hut values the platform for its capability, scale, and support, citing unmatched market customer success and implementation teams. MoEngage serves 1,350+ global brands and helps automate customer data reporting, minimizing manual efforts for Pizza Hut.

InterContinental Mark Hopkins San Francisco Welcomes New Culinary Leadership

This article was written by Hotel Executive. Click here to read the original article USA, San Francisco, California. April 23, 2025 The InterContinental® Mark Hopkins San Francisco is pleased to…

2 min

Pizza Hut India Adds Tech to Improve Customer Engagement Initiatives

🍕 Pizza Hut India, a Yum! Brands, Inc. subsidiary, has partnered with MoEngage to revamp its customer engagement. MoEngage, serving 1,350+ global brands, will provide advanced analytics and AI to Pizza Hut for creating tailored consumer programs. The collaboration aims to streamline operations, offer quality support, and introduce innovative communication methods, ultimately enhancing customer satisfaction. Manish Gupta, Chief Digital & Technology Officer of Pizza Hut India, highlights MoEngage's capability, scale, and support as decisive factors for the partnership.

3 min

SONIFI Now Available on Oracle Cloud Marketplace

💳 ROH secured a $9.2 million investment led by Highgate Technology Ventures and Acrew Capital for platform expansion and enhanced data processing. Over 80% of the hotel industry's $4 trillion annual payments involve manual work. ROH's board now includes Raja Goel, Kurien Jacob, and John Gardner. Hotels using ROH have seen improved sales conversions, operational efficiency, compliance adherence, and receivables management. Highgate piloted ROH over two years, noting immediate value and efficiency gains. In 2024, ROH handled nearly $250 million in invoices and saw a 523% increase in AI-generated bookings.

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