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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

REPORT: 75% of Restaurant Transactions Are Off-Premises

📍 Gen Z and millennials consider takeout essential, with over 60% ordering off-premises more frequently than the previous year. Urban consumers heavily rely on takeout, while 67% of rural consumers desire more options. Mobile ordering is popular among 57% of adults, especially millennials (74%) and Gen Z (65%). Limited-service restaurants offering delivery stand at 65%, with many planning curbside and dedicated takeout areas by 2025. Full-service restaurants also see off-premises services growth, with 43% expecting an increase in curbside pickup. Customers prioritize speed (94%) and customer service, with 75% valuing tech-enabled ordering. Over 80% engage with deals and 65% say loyalty programs influence their choice. Packaging quality is important for 90% of customers, and many are interested in real-time deals (nearly 9 in 10), bundled meals (67%), meal kits (70%), and subscriptions (62%). Half of Gen Z and millennials are open to AI-generated video assistant ordering. Off-premises dining is seen as a crucial growth avenue for restaurant operators.
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  • 3 min

Revenue Strategy in Flux: How Remington’s Adrian de Gortari Is Blending Human Insight with Machine Learning

🏨 Adrian de Gortari joined Remington Hospitality as Senior Vice President of Revenue Management in October 2024, having 15+ years of experience, previously at a private equity firm and roles at Magna Hospitality Group and Marriott International. He taught e-commerce and revenue management strategies at New York University and holds a Bachelor of Science from Purdue University. Algorithmic tools have improved forecasting precision and occupancy optimization, hence enhancing profitability. Despite the growth of automation, teams interpret data and make strategic decisions. Real-time insights from machine learning enable quick adaptation to market shifts, detecting early demand changes. Simplification via technology automates real-time pricing and targets customer segments effectively. Future trends suggest integration of revenue management with digital marketing and sales, leveraging online sales lead optimization tools for targeted strategies. De Gortari emphasizes operational resilience, cross-departmental collaboration, continuous learning, and a humble approach to leadership.
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  • 4 min

Start-Up Spotlight: Vita Mojo Modernizes QSRs with Tech Built by Restaurateurs

📦 Vita Mojo, a UK-based startup founded in 2015 as a digital-first quick-service restaurant, is now a notable hospitality technology provider. Under leadership from cloud software veteran Charlie Horrell and backed by Battery Ventures, the company has grown to 115 employees with one-third focusing on R&D. Vita Mojo offers a unified platform that integrates digital ordering, back-of-house management, and customer engagement, aiming to improve operations, increase revenue, and build brand loyalty. UK bakery chain GAIL's saw a 150% increase in customer acquisition and engagement from nearly one-third of their customers after partnering with Vita Mojo. Bubble tea brand CUPP, another client, now takes 80% of orders digitally and increased their average order value by 9.7% using Vita Mojo's platform.
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  • 2 min

Innovator in Action: How Rachel Quintana is Reinventing Restaurant IT at Bar Louie

🏠 Rachel Quintana achieved a major upgrade of Bar Louie's network infrastructure, improving uptime by 20% and cutting issue resolution times by 40%. Her introduction of AI-driven helpdesk solutions has reduced labor strain and increased response rates, with ticket resolution improving by 35%. Quintana, a mentor for over nine years, emphasizes mentorship's importance in her professional journey and encourages team innovation. She leads a full-scale overhaul of Bar Louie's infrastructure and connectivity, aiming for enhanced uptime and technology opportunities. Quintana was honored with the Innovator Award, recognizing her growth and efforts in the industry.
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  • 3 min

REPORT: Loyalty Check Sizes Growing, But Not Universally

💸 Loyalty check sizes in the restaurant and c-store industries are increasing, with 50% of FSRs (Full-Service Restaurants), 44% of QSRs (Quick Service Restaurants), and 31% of convenience stores experiencing over 10% year-over-year growth, according to the 2025 Paytronix Loyalty Report. However, 12-25% of brands saw declines, and approximately a quarter witnessed stagnant check sizes. AI-enhanced data analytics, qualitative behavior feedback, and personalization are recommended to boost loyalty spend and engagement, contrasting with flat averages that may not reflect true profitability against non-loyalty members.
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  • 3 min

How All-In-One PMS Technology is Helping Hotels Utilize Guest Feedback in Real Time

📝 Venita Yelley, Operations Manager at MCM Elegante Hotel and Suites, reports a 1.5-point increase in online reviews within three months of implementing a guest experience management platform. By utilizing real-time feedback mechanisms with the hotel PMS, hotels have reduced wait times by 40%, leading to higher guest satisfaction. Hotels need to adopt effective guest messaging strategies through their PMS, such as SMS, to meet guests' communication preferences. Maintaining consistent operations and listening to guest feedback are crucial for hotel success and differentiation in the market.
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  • 3 min

REPORT: One-Third of Diners Switched Their Favorite Restaurants in the Past Year

📊 Tillster's 2025 Phygital Index Report indicates diner loyalty to fast food and casual brands is declining. An independent survey of 1,500 U.S. diners revealed 33% changed their favorite restaurant due to better food (46%) and value (40%). Cost-conscious diners (45%) visit less often due to rising prices. Kiosk popularity continues, with 61% wanting more, up from 57% in 2024. Convenience stores are visited by 24% of diners, outpacing QSR (18%) and fast-casual (16%) growth. Comfort with voice AI at drive-thrus is high, at 60%.
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  • 3 min

Predictive Personalization: Dialing in the Mobile-First Consumer Experience

💸 Brands in hospitality risk losing business when customer experience fails. Personalization is key to fostering loyalty, with consumer data enhancing satisfaction. Predictive personalization, going beyond manual inputs, anticipates consumer needs. Location data helps personalize offers, while mobility data, with consent, tailors experiences based on travel patterns. A mobile-first approach is essential, as consumers spend 5 hours a day on phones. Hospitality brands can deliver personalized experiences meeting consumers' immediate needs by utilizing this data.
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BlueCart Unveils Predictive Inventory, Menu Profitability Benchmarking, Vendor Payment Tools

💳 Tapcheck, an on-demand pay provider founded in 2019 by Ron and Kayling Gaver, raised $225 million in combined equity and debt financing, with $25 million in Series A extension from PeakSpan Capital and a $200 million credit facility from Victory Park Capital. Tapcheck integrates with nearly 300 payroll systems and has facilitated over $1 billion in early wage funding across 12,000 employer locations, serving companies like Hilton and McDonald's (112,000 employees, $160M in wage advances). The platform boosts employee retention by over 50% and reduces financial stress for 70% of its users.
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