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Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Applebee’s Selects New POS, KDS

💳 Tapcheck, an on-demand pay provider founded in 2019, raised $225 million in equity and debt financing. The company integrates with nearly 300 payroll systems and has facilitated over $1 billion in early wage funding, serving 12,000 employer locations. Employers see a 50% improvement in retention, and 70% of employees report reduced financial stress. Tapcheck supports major companies like Hilton and McDonald’s, with 112,000 McDonald’s employees receiving over $160M in advance wage disbursements. The latest funding includes a $25 million Series A extension from PeakSpan Capital and a $200 million credit facility from Victory Park Capital.

1 min

REPORT: Restaurants That Prioritize Customer Experience Outperform Competitors by 1.5-2X

📈 Realytics, specializing in customer experience (CX) and operational metrics, identifies top-performing brands' key traits: staff training, menu consistency, and quality service. These factors drive growth, enabling store expansion and increased foot traffic. Realytics offers benchmarking against competitors, highlighting crucial CX elements for success. A semifinalist at MURTEC 2025, Realytics provides data-driven strategies to improve guest loyalty and profitability. Their report, "CX Leaders and Laggards 2020–2024," details these findings for the restaurant industry.

ClearCOGS Secures $3.8M in Oversubscribed Seed Round

💻 Palette Hotels is deploying the Quore workflow management solution across all 25 of its properties, aiming to enhance engineering, housekeeping, front desk, management, and above property tools. This cloud-based, mobile-ready, multilingual solution will streamline operations and improve guest experiences. Palette Hotels, operating brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western, expects a quick return on investment by eliminating manual processes and utilizing Quore's dashboard for key insights into hotel performance. The deployment is supported by Quore’s team, including Account Manager Jonathan Ferlez, and aims to improve internal communications and decision-making.

2 min

Restaurant Predictions & Strategies from Paytronix

📈 Paytronix sponsored a photo op with MURTEC keynote speaker Daymond John. Paytronix emphasizes a holistic approach to customer engagement with loyalty programs, mobile payments, analytics, and personalized marketing. Integration between vendors is crucial, and brands using CDP and CRM platforms are focusing on personalizing customer experiences. Catering services are evolving with brands reporting up to 32% increases in catering revenue by offering intuitive, streamlined experiences. Key takeaways include the necessity of personalization, expecting strategic collaboration from tech partners, advancing loyalty programs, simplifying catering experiences, and choosing integrated tech solutions.

3 min

Noodles & Company Leverages Loyalty for Menu Promo

💾 Palette Hotels is deploying Quore's workflow management solution across its 25 properties to enhance engineering, housekeeping, front desk, management, and other areas. Quore provides a cloud-based, mobile-ready, multilingual solution that streamlines operations and improves guest experiences. Palette Hotels represent various brands including Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western. The solution offers insights into problem resolution costs, guest satisfaction, and more, while also exploring new features like CapEx functionality. Palette Hotels aims to use Quore's full capabilities, leveraging the support from the Quore team for successful implementation.

4 min

Enhancing Hotel Safety with AI: How Smart Surveillance is Changing Hospitality Security

🔎 AI integration in hotel surveillance empowers IT leaders to enhance operational efficiency and guest safety with real-time threat detection and proactive security measures. AI systems analyze live camera feeds and sensor data to identify suspicious activities, unauthorized access, and potential threats, providing immediate alerts for rapid response. These systems offer 24/7 monitoring, especially in vulnerable zones like porte-cocheres, and generate data-driven insights for optimizing emergency procedures, security operations, and guest experiences. AI not only augments existing security teams but also contributes to marketing efforts by analyzing guest movement patterns.

ProSafe Partners with RapidSOS to Enhance Hospitality Worker Safety with Advanced Emergency Response Integration

📱 Palette Hotels is deploying the Quore workflow management solution across all 25 properties, targeting various operational areas such as engineering, housekeeping, and front desk. Quore’s cloud-based system will enhance internal communication, efficiency, and guest experiences. The platform includes a dashboard for insights on costs, response times, and guest satisfaction, with Palette Hotels leveraging its CapEx functionality. Greg Presnol, VP of Operations, lauds the system’s ease of use and anticipates a quick ROI. Palette Hotels encompasses brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham, and Best Western. Quore's VP, David Fox, is pleased with the deployment's progress and the positive feedback from Palette Hotels.

3 min

Duetto Acquires HotStats

💻 Palette Hotels deploys Quore workflow management solution across all 25 properties, enhancing operations in engineering, housekeeping, front desk, management, and above property tools. Quore's cloud-based, mobile-ready, multilingual platform aims to improve staff connectivity and guest experiences. Richard Lou, CEO of Palette Hotels, stresses the importance of tech investment for efficiency and meeting modern traveler expectations. The adoption of Quore will streamline operations for brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western. Quore's dashboard provides insights into operational performance, problem resolution, and guest satisfaction, with Palette Hotels looking to maximize the system's capabilities, including its CapEx functionality. Quore's support praised for aiding the deployment process.

3 min

Palette Hotels Rolling Out Quore Across Its Enterprise

💸 Palette Hotels is deploying the Quore workflow management solution across all 25 properties, aiming to enhance engineering, housekeeping, front desk, management, and communication. The cloud-based, multilingual platform promises more efficient operations and improved guest experiences. All hotels, representing brands like Marriott, IHG, Hilton, Hyatt, Choice, Wyndham, and Best Western, will benefit from improved internal processes and data-driven insights into costs, complaints, satisfaction, and more. Palette Hotels is discovering new capabilities within Quore, such as CapEx functionality. The deployment, praised for its support and training, is expected to streamline operations and provide a quick return on investment.

Leanpath Releases AI-Powered Food Waste Reporting App

💻 Palette Hotels is deploying the Quore workflow management solution across all 25 properties, integrating engineering, housekeeping, and front desk tools for better guest experiences. The solution is multilingual, cloud-based, and mobile-ready. Palette Hotels, which operates brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham, and Best Western, aims to enhance efficiency and streamline operations. Quore's dashboard offers insights into problem resolution costs, guest satisfaction, and other operational metrics, with the potential to automate front- and back-of-house processes and expedite task completion. Palette Hotels is already benefiting from Quore's CapEx functionality and support, aspiring to fully utilize the system's offerings.

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