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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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Omni Hotels & Resorts Appoints Adam Hayashi as Chief Revenue Officer

  • Tony Loeb
  • 8 April 2025
🏨 SuiteOp, a Guest Operations Platform, secured $3 million in seed funding to expedite development, enhance automation tools, and pursue market expansion. The funding round, led by ScOp with contributions from Dream Capital and strategic angel investors, marks SuiteOp's first external financing. Co-founded by Jean-Emmanuel Losi and Simon Seroussi, SuiteOp was born from the operational challenges of Sosuite, a short-term rental brand in Philadelphia. The platform, addressing labor shortages and fragmented software, now serves various lodging businesses. It offers IoT, smart automation, white-labeled guest portals, and analytics, supporting tens of thousands of units with a fivefold annual run rate increase and a consistent 15% month-over-month growth without customer churn. The new capital aims to enhance automation for efficiency in high-cost, labor-constrained environments and to expand into key markets. SuiteOp was founded in 2023 and enhances property management through a comprehensive, integrated platform.
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SuiteOp Raises $3 Million in Funding

  • Tony Loeb
  • 7 April 2025
💰 SuiteOp has secured its first external funding of $3 million to fast-track development, launch advanced automation tools, and penetrate new markets. ScOp led the seed funding round, roping in Dream Capital, Kunal Shah, Sudeep Singh, Song Pak, and a private European fund. The platform, created by Sosuite co-founders Jean-Emmanuel Losi and Simon Seroussi in Philadelphia, evolved from the operational challenges of managing numerous short-term rental units. It caters to diverse lodging businesses, streamlining operations through IoT, smart automation, and guest experience enhancement tools. SuiteOp's growth includes a fivefold run rate increase, 15% monthly growth, and maintained zero customer churn. The new capital will deepen automation and support expansion in the face of heightened demand for integrated hospitality technology. Founded in 2023, SuiteOp aims to revolutionize property management efficiency and stress reduction.
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Boston now requires food delivery companies to operate with a permit

  • Tony Loeb
  • 7 April 2025
🛴 Boston City Council passed a bill requiring third-party delivery companies to acquire city permits and additional insurance for drivers, following Mayor Michelle Wu's February filing due to residents' concerns over traffic issues. Passed in an 11-2 vote, the ordinance mandates extra insurance coverage and safety data submission. The new rules, effective January 2026, impose a $300 fine per order for non-compliance. A controversial 15-cent delivery fee was removed from the bill. DoorDash and Grubhub expressed relief over the fee's removal but have ongoing concerns. The ordinance awaits Mayor Wu's signature.
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WATCH: Guest Engagement & Table Management Trends for Full-Service Restaurants

  • Tony Loeb
  • 7 April 2025
📈 At MURTEC 2025, Hospitality Technology's Editor-in-Chief Robert Firpo-Cappiello and Nadav Solomon from Tabit discussed full-service restaurant tech trends, emphasizing guest engagement and table management. They highlighted the role of AI, mobile apps, and real-time data in personalizing customer interactions to increase satisfaction and retention.
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IHG Hotels & Resorts Names Anacove a Preferred Vendor of Connected Thermostats

  • Tony Loeb
  • 7 April 2025
🏦 Hi Auto, an AI-powered voice tech startup for the QSR industry, secured $15 million in Series A funding led by Delek Motors, the Zisapel Family, and others, totaling $23 million raised with a $4 million credit line for expansion. Hi Auto's SaaS platform delivers 96% order accuracy and over 90% completion rate, tackling labor cost challenges like California's $20/hour minimum wage. With clients like Bojangles and Popeyes UK, the company's dynamic upselling feature boosts average ticket sizes. Founded in 2019 by Roy Baharav and Eyal Shapira, Hi Auto has a team of 100 people globally.
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Beachcomber Boosts Value Index with Reviewpro

  • Tony Loeb
  • 7 April 2025
First impressions count and a guest’s arrival experience very much influences the rest of the stay. By using cross-level comparisons, the group detected that the arrival experience at one of…
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  • 3 min

Cybersecurity in Restaurants: Evolving Threats and the Role of AI

  • Tony Loeb
  • 7 April 2025
🛡 Joseph Frisk, VP and CISO at Dine Brands, and Marcus Wasdin from the Restaurant Technology Network Board of Governors highlight the complexity of cybersecurity in the restaurant industry. Cyber threats exploit human error, loyalty programs, and use AI for attacks. Restaurant IT must educate employees, secure customer data, monitor threats in real-time, and prepare for post-quantum cryptography to combat rapidly evolving cyber risks while balancing user experience.
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ServiceChannel Launches New Partner Ecosystem

  • Tony Loeb
  • 6 April 2025
💹 ServiceChannel launched an online Partner Ecosystem, featuring a curated directory of strategic partners in facilities management areas like IoT, asset collection, and consulting. President Craig Moriarty emphasizes the value of collaboration for subscribers and partners. The ecosystem aims to help users find partners, solve management challenges, and grow businesses. Additionally, the ServiceChannel Partner Portal provides resources to manage customer opportunities, with the platform serving major chains in retail, restaurants, and healthcare.
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WEBINAR: 2025 Restaurant Technology Study: Optimizing ROI

  • Tony Loeb
  • 5 April 2025
📊 Join an upcoming webinar for a data-driven analysis of restaurant tech trends, financial outlook for 2025, and strategic tech investment goals. Discover challenges IT departments face and explore generative AI use cases. Hear from Kenneth Hallwachs of PreciTaste and Don Dittmar of Ottimate. Sponsored by Ottimate, PreciTaste, Oracle, Service Channel, Stratix, and Verizon. Learn about attitudes toward emerging tech and dynamic pricing.
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From Neuroscience to Restaurant Tech: Elizabeth McDonnell’s Unconventional Path

  • Tony Loeb
  • 4 April 2025
🍷 Elizabeth McDonnell opened Fortnight Wine Bar in Providence, R.I. and gained prominence with features in GQ, Bon Appétit, Eater, and Wine Enthusiast. Utilizing her science background, she employed technology from Upserve (now Lightspeed) to overcome operational challenges. After closing Fortnight Wine Bar in 2022, McDonnell transitioned to Senior Group Product Manager at Lightspeed Commerce and co-founded Pizza Wine in Rhode Island. Her focus remains on enhancing human connections through restaurant spaces.
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