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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Zaxbys to Deploy AI Timers in its Drive-Thrus

🎮 Wahooz Family Fun Zone and Roaring Springs Waterpark employ 90% Gen Z workers for frontline staff, using UKG Talk to improve communication and workplace culture. The platform enables instant connection, schedule flexibility with shift swapping, and real-time staffing decisions. Flexible work hours are important to 59% of employees, and 33% would quit over lack of it, as per a global UKG study of nearly 13,000 frontline workers. UKG Talk also aids in training, recognizing employee milestones, and coordinating events. UKG Pro suite is essential in streamlining operations, with tasks like onboarding now reduced from three weeks to 24 hours.
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Darde, Uber Continue On-Demand Delivery Pilot at Cheddar’s Scratch Kitchen

💳 EasyDMARC's research shows that with the PCI DSS v4.0.1 compliance deadline on March 31st, 62% of organizations haven't implemented DMARC, risking non-compliance. PCI DSS, established in 2004 by major credit card companies, aims to protect cardholder information. The council's recent version mandates stricter anti-phishing measures, yet only 38% of the 500 surveyed IT decision-makers across the UK, US, Australia, and New Zealand have complied. Alarmingly, 63% are unaware of the requirements, and 49% wrongly believe DMARC compliance is their payment providers' responsibility.
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  • 1 min

Revolutionizing Kitchen Operations with ConnectSmart® Kitchen

📍 ConnectSmart® Kitchen (CSK) by QSR Automations® helps restaurants reduce ticket times by 40%, improving service and guest satisfaction. It optimizes workflow, boasts a 94% average ROI, and cuts ticket times by 2-20 minutes. CSK integrates with over 80 POS systems and other tech, enhancing front and back-house connection. It is trusted by brands like Darden and Dave's Hot Chicken, with nearly 30 years of industry experience.
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  • 4 min

How Secure Digital Payments Can Boost Revenue and Customer Loyalty

💰 In 2024, average RevPAR in hotels grew by 1%, with occupancy at 63.9%. Data security concerns are pushing hotels towards PCI DSS compliant digital platforms that don't store payment info. The global mobile payment market is expected to grow from $3.8 trillion in 2024 to $27.8 trillion by 2032. AI chatbots to expand from $15.6 billion in 2024 to $46.6 billion by 2029. In-app payments on U.S. social platforms could increase from $19.1 billion in 2024 to $94.5 billion by 2030. Payment fraud costs are rising, with 60% of surveyed companies in 2024 reporting over $5M in financial impact, up 136% from the previous year. Agentless payment solutions can save large contact centers over $250,000 annually and increase operational efficiency. One hotel brand reported guests spent an additional $22 per night on average for personalized experiences in 2023—$41 for luxury brands.
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  • 3 min

Sustainable Water Management in Hospitality: A World Water Day Imperative

💧 World Water Day is observed on March 22, reminding the hospitality and wellness industries of water conservation responsibilities. Hotels, resorts, fitness centers, and pools face challenges with water management due to rising costs and stricter regulations. Many are investing in smart water monitoring, leak detection, and greywater recycling to reduce water use and comply with laws. VivoAquatics has helped businesses cut water usage by up to 25%, with one operator seeing a 30% reduction in water usage and an 80% decrease in water-related complaints. Businesses are encouraged to perform water audits, install water-efficient fixtures, and use leak detection technology to improve sustainability and gain a competitive edge.
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  • 5 min

Beyond the Bracket: How Hotels, Casinos and Venues Can Win BIG During March Madness

???? In 2023, sports bettors wagered an estimated $15.5 billion on March Madness according to Statista. Host cities like Cleveland and Phoenix saw hotel revenues skyrocket by 227% and 109%, respectively, during the tournament weekends. Additionally, sports bars experienced a 25% increase in new visitors even without a dedicated sportsbook. Venue management technology is pivotal for optimizing space and profits, with dynamic seating tools and real-time adjustments being game changers. The tournament's duration of three weeks offers multiple opportunities for revenue, differentiating it from a one-off event like the Super Bowl. Operators are encouraged to integrate sports betting, employ dynamic pricing, and create alluring fan experiences to capitalize on the event's full revenue potential.
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  • 3 min

Hoteliers Could See 12% Increase on Room Rates by Selling their Best Features or Services

📱 Amadeus' "Travel Dreams" report, based on 6,000 travelers from the US, China, India, UK, France, and Germany, reveals 63% of hotel guests are willing to pay an extra 12% on average daily rates for specific features, potentially increasing revenue by over $5,300 per room annually. Business travelers prefer online/self-service check-in (71%) and 22% are open to paying with cryptocurrency or digital wallets. Leisure travelers value personalized service, with 50% prioritizing it and 52% agreeing to share personal data for tailored deals. The average loss per person due to lack of travel insurance is $1,210, with Chinese travelers estimating over $2,500. Virtual reality and AI are desired for pre-travel exploration and local recommendations by 82% of business and 66% of leisure travelers, respectively. The study's methodology included input from international travelers and interviews with industry executives, using Amadeus Demand360® data.
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