Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Shiji ReviewPro Launches Customer Advisory Board

Members include Barceló Hotel Group, Iberostar Hotels & Resorts, Kempinski Hotels, Meliá Hotels International, Minor Hotels, Pestana Hotel Group, and Radisson Hotel Group. BARCELONA, Spain, December 2, 2024 – Shiji,…

1 min

Samuel Braun Hotels Improves Feedback with Reviewpro

Samuel Braun Hotels achieved notable success in guest feedback management by leveraging Shiji’s ReviewPro. The hotel group improved its Global Review Index™ (GRI) by 2.7%, implemented an effective management response…

1 min

Corinthia Hotels Achieves 92% Response Rate in One Hour

As a brand that is the epitome of 5-starluxury, guest experience is a prime concern, so Corinthia puts great value upon anticipating the needs of guests in a seamless manner.…

1 min

Attitude Hotels Ranks #1 on TripAdvisor with Guest Focus

The company has always had a very strong service culture and staff were quick to take on the new processes and procedures. Heads of Department use ReviewPro during the daily…

1 min

Blue Tree Hotels Used Surveys to Improve Reopening

The hotel set specific goals for the survey, and the results went far beyond expectations. All their targets were exceeded. • Responses Received: 3,399 vs. goal of 1500 • Conversion…

1 min

How Radisson Hotel Group Cut Review Response Time in Half

Based on automation rules within the tool, the hotel’s General Manager (GM) receives an alert when a negative guest review is published. If a response is posted within the time…

Whitbread PLC Upgrades Content Distribution with Iceportal Content

The implementation of Iceportal Content has significantly improved Whitbread’s operations. The company successfully expanded its market access by connecting with a wider network of distributors, many of which were previously…

2 min

Shiji & Oracle Extend the Existing 15+ Years Partnership in China

Shiji and Oracle extended their partnership for a further 2 years. Leading up to this renewed commitment, the two sides have established over 15 years of partnership. 11th June, 2018,…

2 min

Dakota Hotels Adopts Shiji’s PMS and POS for UK Properties

The luxury lifestyle hospitality group has selected Shiji’s Infrasys and Shiji Enterprise Platform to manage its five properties in the United Kingdom. London, November 30, 2022 – Shiji, the global…

Edwardian Hotels London Uses PMS Filters to Improve Feedback

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