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Travel Weekly Group Ltd

1317 posts
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  • 2 min

Infobip supports Qatar’s digital…

  • Travel Weekly Group Ltd
  • 20 December 2024
☁️ Infobip supports Qatar's digital transformation by leveraging Microsoft Azure Cloud. Aiming to enhance customer engagement and meet Qatar National Vision 2030 goals, Infobip offers AI-powered platforms and omnichannel services. With a committed local team in Doha, they ensure data residency compliance, direct connectivity with Qatari telecoms, and service availability through Azure Marketplace.
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  • 3 min

Eaton boosts its portfolio of EV chargers…

  • Travel Weekly Group Ltd
  • 20 December 2024
🚗 Eaton, set to broaden its EV charger lineup in 2025, will offer the Green Motion Duo capable of charging two vehicles at once with up to 22 kW each, and the Green Motion 30 and 60 for fast commercial charging. These chargers align with Eaton's Buildings as a Grid approach, providing energy efficiency, cost savings, and potential revenue generation. They support AC/DC options, feature Environmental Product Declarations for lifecycle integrity, and are designed for easy installation, boasting 25% quicker setup than the industry standard. Eaton ensures reliability with warranties and local service support, emphasizing their chargers' use of recycled plastics and remote monitoring capabilities. Preorders are currently open.
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  • 2 min

Dubai’s Al Habtoor Palace hotel adopts…

  • Travel Weekly Group Ltd
  • 20 December 2024
🏦 IDeaS, a SAS company, has partnered with Al Habtoor Palace, Dubai, to implement its G3 Revenue Management System (RMS) for the 182-key hotel. The RMS provides advanced demand forecasting, dynamic pricing, inventory controls, and strategic insights with What-if Analysis. The tool is set to optimize revenue management and adapt to the competitive luxury market. Al Habtoor Palace, part of Al Habtoor City Hotel Collection, benefits from real-time demand forecasting and revenue maximization decisions to enhance RevPAR. The implementation reflects IDeaS' commitment to the Middle East hospitality sector, where it now services over 130,000 rooms.
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  • 1 min

beOnd Airlines adopts ZYTLYN Travel AI for…

  • Travel Weekly Group Ltd
  • 19 December 2024
🚀 beOnd, the first premium leisure airline, has partnered with ZYTLYN Technologies to accelerate growth via AI-driven marketing, which could boost ROI by up to 350%. The technology provides predictive analytics for strategic planning and autonomous marketing orchestration. Dhaz Hunjan, CCO of beOnd, emphasizes innovation for customer experience, while ZYTLYN's Houman Goudarzi notes AI's revolutionary role in the industry. The platform allows integration with revenue management for enhanced control.
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  • 2 min

Hays Travel renews Traveltek deal for three…

  • Travel Weekly Group Ltd
  • 19 December 2024
🏖 Traveltek has renewed its partnership with Hays Travel, the UK's largest independent travel agent, for three more years. This collaboration, lasting over 15 years, will continue to utilize Traveltek's iSell technology to boost operational efficiency and customer satisfaction. The partnership furthers innovation in travel solutions, including a modernized cruise search and automated Cruise PNR development. Traveltek also supports Hays Travel's loyalty app in collaboration with Digitaltravel.io. The commitment aims at driving digital transformation well into 2025 and beyond. Jonathan Woodall-Johnston, COO of Hays Travel, emphasizes the importance of this relationship in enhancing efficiency and customer service.
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  • 2 min

Schmetterling partners with Servantrip to…

  • Travel Weekly Group Ltd
  • 19 December 2024
🏗 Servantrip, a B2B platform, partners with Germany's Schmetterling International, benefiting 14,000 travel agents in 30 countries. This alliance provides access to 700,000+ activities across 16,500 destinations in 194 countries. The collaboration enhances cross-selling and real-time bookings for supplier partners in hard-to-reach markets. CEOs Ömer Karaca and Manuel Núñez express commitment to innovation and customer satisfaction, aiming to transform travel experiences.
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  • 3 min

Guest Post: Mid-Tier airlines – The missing…

  • Travel Weekly Group Ltd
  • 19 December 2024
✈ IATA's program NDC aims to modernize flight purchasing, like Amazon and Netflix's personalized experience. As of now, 76 airlines have adopted NDC. FLYR, an airline retailing company, secured $295M in investment to support Riyadh Air's digital journey. Data from IATA indicates 64% of Tier 1 airlines, 40% of Tier 2, 16% of Tier 3, and less than 1% of Tier 4 airlines have implemented NDC. The modernization movement could benefit mid-tier and regional airlines by fostering connections to remote destinations and boosting revenue.
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  • 1 min

Hubby eSIM appoints Falk Rudolph as Chief…

  • Travel Weekly Group Ltd
  • 19 December 2024
💸 Falk Rudolph, with two decades of experience in ground transfer, has been appointed chief growth officer at Hubby eSIM. Joining from HBX Group where he served as head of sales since 2021, Rudolph is tasked with leading the Amsterdam-based startup's expansion, market penetration, business development, and strategic partnerships. CEO Thijs van de Wijk highlighted Rudolph's 19-year track record in travel industry sales and its alignment with Hubby eSIM's strategic objectives, aiming to establish the company as a global B2B eSIM industry leader.
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  • 3 min

Guest Post: Curbing customer frustration in…

  • Travel Weekly Group Ltd
  • 19 December 2024
🛫 Emplifi research shows 86% of customers abandon loyalty after one or two poor interactions. Digital downtimes in the airline industry must address with clear communication because only 23% of consumers seek help during outages; most turn to competitors or retry later. Customer frustration increases by 2% on the first day of service interruptions and 50% by the second day, with an 18% rise in rage clicks. In 2013, 63% of UK airline digital leaders planned to maintain or reduce customer support spending, but recent trends indicate the need for greater investment. Effective data use and robust infrastructure are key to minimizing customer dissatisfaction and improving satisfaction during unexpected downtimes.
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  • 2 min

AIntensify celebrates one year working with…

  • Travel Weekly Group Ltd
  • 18 December 2024
📢 Custom Travel Solutions (CTS) celebrated its one-year partnership with AItensify, a German company specializing in voice and text analytics, for improving customer service in the travel industry. Through AItensify's omnichannel analytics tools, CTS now analyzes customer interactions, translating them into actionable KPIs. This synergy resulted in significantly increased member satisfaction and operational efficiency, driven by sentiment analysis and automated issue resolution. CTS iterates their program monthly, while AItensify marks their expansion into the U.S. market.
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