Passengers are frustrated by airport…
🛩 Passengers surveyed across 25 countries want smarter, faster, and sustainable air travel, reports SITA Passenger IT Insights 2025. With mobile usage up 20 points since 2020, nearly 80% are ready for phone-stored passports, and digital ID users are projected to hit 1.27 billion by 2029. About 90% would pay extra for greener flights. Intermodal trips gain traction, with 70% planning one this year. Despite low mishandling rates, 78% would pay for better baggage services.
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