Why a two-star work culture can't deliver five-star service | Oliver Corrin posted on the topic | LinkedIn
🏨 Hotels must balance business goals with human interaction. Occupancy rates and cost control are crucial for profitability, yet genuine care for guests and employees enhances service quality. A smile adds value without cost, and empowered staff boost guest loyalty. Successful hospitality businesses align strategy with humanity, creating transformative experiences and driving commercial success. Profit and purpose coexist when guest interactions build connection and value, demonstrating that hospitality is about merging human and business elements seamlessly.
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