Hotel Operations

🌎 Emily Goldfischer interviews Josh O'Brien, Hotel Manager at InterContinental Sydney, during her trip to Australia. Josh shares his career transition from marine biology in Tasmania to managing the iconic hotel, focusing on employee engagement and innovative solutions. The hotel is known for its blend of historical charm and modern luxury, handling large-scale operations like cruise ship arrivals with warmth and excellence.

🏨 In today's hotel industry, success isn't about 100% occupancy but attracting the right guests. Key questions for hoteliers include: Why do travelers visit my location? What unique role does my hotel play? By understanding these, hotels can differentiate and avoid price wars. Total revenue, not just room rate, should be the focus, targeting specific guests who value unique experiences. Hotels must shift from being bed-providers to value-creators to enhance profitability.

🎤 Nah-Dja Tien, in a discussion with Danica Smith, provides insights on sustaining passion and managing burnout for hospitality professionals to build impactful careers. This episode encourages sharing actionable ideas for business and team benefits. Music by Clay Bassford of Bespoke Sound.

🏨 In competitive hotel markets, packaging offerings can boost bookings by up to 30%. Tailored packages for couples, families, and business travelers increase value and reduce cancellations. Examples include romantic retreats, family stay & play, and wellness packages. Utilize technology like STAAH for guest insights and package management. Flexible payment options such as "Buy Now, Pay Later" can enhance booking rates. Craft packages around the guest's journey for seamless and memorable experiences.

🍲 Bret Thorn is the Senior Food & Beverage Editor at Nation’s Restaurant News since 1999 and has been with Restaurant Hospitality since 2016. He is a podcast host and award-winning columnist. Thorn wrote for the New York Sun (2005-2008) and Asia Times (1995-1997). A Tufts University alumnus, he studied at Le Cordon Bleu and was involved in the 1989 Tiananmen Square events. Inducted into Disciples d’Escoffier in 2014, Thorn resides in Brooklyn.

💬 Nah-Dja Tien discusses empathy's power with Danica Smith in a Hospitality Daily episode. The podcast encourages engagement through subscriptions, comments, and social media interaction on platforms like YouTube, LinkedIn, and Instagram. Listeners are invited to contact the podcast with questions or guest suggestions. The show features music by Clay Bassford of Bespoke Sound.

🏨 LBA Hospitality, a Dothan, Ala.-based company managing over 100 hotels, has enhanced its operations with Quore's preventive maintenance solutions since 2017. Quore's platform standardizes processes and improves accountability and data capture across Hilton, IHG, Marriott, Best Western, and Hyatt properties. Director Steven Steelfox noted improved guest satisfaction linked to Quore's ease of use. LBA partners with Quore on various projects, including Marriott's GXP integration, leveraging technology for better asset management and guest experiences.

💰 Independent hotels face pricing challenges due to smaller teams and budgets. Static pricing models miss revenue opportunities during demand spikes. Forward-looking data, instead of relying solely on historical trends, enables better preparation. Using varied pricing across channels builds direct relationships. Considering total guest value over room rates improves profitability. Modern revenue management systems, like Duetto, simplify pricing without needing large teams, helping hotels compete effectively. These strategies can significantly impact revenue without requiring extensive resources.