Hotel Operations

642 posts

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  • 1 min

From Tradition to Tomorrow: Meet The Future of Hospitality (Masho Khabazashvili)

📌 Michael Pace engages in mentorship through the California Hotel & Lodging Association (CHLA), drawing inspiration from Georgian hospitality. His journey in the industry took him from Georgia to San Francisco, where he currently works at St. Regis. Key moments include his grandmother's surprise visit at 12:27 and insights on why hospitality excites him at 29:32.
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  • 2 min

How to Get Media Coverage That Builds Your Hospitality Brand & Career [Live Event Replay]

👥 Hospitality professionals Emily Kanders Goldfischer, Nancy Mendelson, and Josiah Mackenzie shared insights on earning media coverage in a LinkedIn Live event by Hospitality Daily and hertelier. Strategies include crafting compelling stories and maximizing media visibility, with a focus on democratization of media, interview prep, avoiding mistakes, and considerations for women in hospitality. Recommended resources: Ryan Holiday's book "Trust Me, I'm Lying" and industry podcasts. ????
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  • 3 min

‘Morning, Cheffy!’ The UK’s top KP, Marito Pires De Sousa, and his ‘infectious joy’

👏 Marito Pires De Sousa won the 2024 Winterhalter Kitchen Porter of the Year award, working at Mollie’s Motel in Oxfordshire. Celebrating its tenth year, the event saw higher competition standards, with Marito standing out for impact and innovation, especially during a 650-cover Saturday. Along with the trophy, Marito received £1000 in vouchers and a meal for friends and family. Mollie’s Motel will get Winterhalter equipment valued up to £10,000. Runners up Austin Ottolorin and Leszek Dajnowicz also earned commendations, with all nominees receiving a bespoke apron.
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Why Slowing Down Speeds Up Success: Lessons from My Career from Law to Hospitality Leadership – Tim Harmon, Palisades Hospitality Group

🏥 Tim Harmon, Founder and CEO of Palisades Hospitality Group, transitioned from a law career to hospitality leadership. Episode aired on Nov. 18, 2024, discussing his move, cycling passion, and leadership insights. Emphasized the role of stillness and mindfulness in success, how hobbies can overlap with professional skills, and how hospitality expertise benefits personal life. Resources like books by Ryan Holiday, Will Guidara, Danny Meyer, and David Brooks were mentioned. Supported by Sojern, serving over 10,000 hotel companies, the episode includes a research report "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships".
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How Personal Development Transformed My Hospitality Leadership – Anthony Torres

🎓 Anthony Torres, a leading food and beverage figure in the hospitality industry, discusses his personal development journey on Nov. 16, 2024. He highlights the importance of self-awareness, coaching, team connection, understanding triggers, and internal work on both personal and professional levels. Tips for developing leadership and forming genuine team relationships are shared. The episode, supported by Hireology, advises listeners to act on these insights for business and client benefit.
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  • 3 min

How the BUBL method can be a winning formula for guest satisfaction

🔔 The BUBL (pronounced "bubble") method is a framework for providing exceptional guest service by recognizing the guest's need for solitude or interaction. Key steps include: Begin immediately, Untangle guest’s messages, Break your schedule, and Leave room for more interaction. This approach emphasizes the guest's importance and aims to make them feel at the center of the service provider's world. Micah Solomon, a customer service expert, advocates the BUBL method as a business-building strategy for hospitality professionals.
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Hotel website personalization techniques that work

📖 On Nov 12, 2024, The Hotels Network presents an eBook on elevating hotel brands by mastering personalization techniques. The guide covers the significance of personalization in travel, various personalization tools, targeting options, and how to apply these during the booking phase to enhance guest experiences. It includes examples of effective online experiences that increase guest loyalty. Available for download at The Hotels Network website.
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The role of a Hotel General Manager is evolving rapidly

🏨 On November 12, 2024, industry experts Matthew Engel, James Flynn, Frank Otero, and Dakeya Christmas discussed the evolving role of hotel general managers. Essential skills for future GMs include a diverse skill set across various areas, proficiency in marketing, revenue management, sales, online marketing, promotions, and strong communication. These capabilities will facilitate meeting economic challenges, technological changes, and shifting guest expectations in the hospitality industry. Read more at Hospitality.net.
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  • 8 min

Why Hotel GMs Are Risk-Averse and the BI Tools They Need for Success

🏨 Hotel General Managers (GMs) typically manage properties for 3-5 years, focusing on stability and avoiding high-risk changes. They use Business Intelligence (BI) tools to make data-driven decisions, ensuring seamless operations and consistent guest experiences. Tools like Demand Calendar provide real-time performance tracking, revenue reporting, and market benchmarking, helping GMs maintain quality, financial health, and avoid risks during their tenure. Demand Calendar also documents achievements for a smooth handover to successors, emphasizing a "maintain" strategy for hotel success.
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