CASE STUDY: Hotel and Spa Raises Direct Bookings 70%, Sells 68% More Gift Vouchers with e-Commerce Tech
🏨 The Coniston Hotel Country Estate & Spa, a family-run business for over 50 years located in Skipton, North Yorkshire, partnered with Journey to enhance its commercial strategy and increase direct revenue. The hotel offers 70 bedrooms, a 1,400-acre estate with amenities like a private lake and the Nàdarra Spa, and activities including fishing and off-road driving. Director Louise Bolton, with 25 years at the hotel, emphasized the need for digital expertise to attract a wider customer base.
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