Innovation

🛳 Ponant Expeditions enhances guest travel by adopting Smartvel's EntryDocs for Cruises, an intuitive travel documentation tool. Integrated into Ponant's digital platforms, this solution assists in verifying necessary travel documents for over 70 countries. It aims to provide seamless experiences for guests throughout their journey, from boarding cruises to international flights. Priscila Martin emphasizes stress-free travel, while Smartvel's CEO, Iñigo Valenzuela, highlights their focus on clarity and efficiency in a dynamic travel landscape.

💻 Announced last week, Mews' Atomize has achieved record-breaking adoption, doubling its customer base in six months and automating pricing for 70% of users. Acquired in late 2024, Atomize now uses AI to manage revenue for various hotel spaces. Key markets include the Nordics, DACH, France, North America, and the Middle East, with notable customers like First Hotels and JustStay. This AI-powered tool enables hoteliers to optimize revenue, with significant growth anticipated.

📶 Firsty and Proximus Global partnership enhances global mobile connectivity via an eSIM platform, offering travelers affordable roaming in over 170 countries. Firsty, collaborating with companies like Uber, Mastercard, and Belfius, provides unique service models, including free global connectivity. This partnership leverages Proximus Global's mobile infrastructure to reduce operational costs and improve user experience. Gauthier Thierens of Firsty emphasizes seamless connectivity for users, while Proximus highlights the necessity of global partnerships for effective eSIM deployment.

💻 Ireckonu warns about AI risks in hospitality. CEO Jan Jaap van Roon highlights legal and trust issues from using public AI models like ChatGPT without safeguards. Risks include exposing guest data to servers in weak privacy jurisdictions and GDPR fines. Ireckonu advises using internal AI models and tools like Microsoft Copilot. Hotels should invest in secure systems, staff training, and policies. Urges global guidelines for AI use in guest data, emphasizing proactive industry leadership.

🚪 RoomRaccoon partners with i-Checkin to automate hotel and vacation rental check-ins using a digital key system, enhancing guest experiences. Guests receive a secure digital key via WhatsApp or email to unlock doors, reducing front desk workload. The system supports over 300 electronic lock models from 42 manufacturers and works with all intercom systems. Tymen van Dyl emphasizes improved security and satisfaction, while Sebastian Worel highlights operational cost savings and staff efficiency.

💻 In her journey from the Soviet Union to the U.S., she delved into hospitality, initially working 90-hour weeks and progressing through various roles. Mentored by Dana Blasi in revenue management, she developed the first AI-powered RMS, increasing RevPAR by 30%. The field has evolved, focusing now on revenue and profit optimization with a 20% possible yearly profitability boost through technology. Challenges remain, including tech adoption, dynamic pricing, and direct bookings. Embracing AI is key for future success.

📈 SignalFlare utilizes AI and machine learning to aid restaurants with pricing and customer behavior insights. Founded amid the pandemic by Lukianoff, it uses mobile, credit card, and economic data, outperforming traditional models. With seven full-time employees and clients like Habit Burger and Velvet Taco, it helps simulate business scenarios. SignalFlare aims to become a decision-intelligence platform, expanding into promotions and strategy. It was featured in the RTN Start-Up Alley at MURTEC 2025, with 2026 applications opening soon.

🏨 Hyatt and Way announce a global collaboration spanning hundreds of hotels and resorts, integrating Way’s platform and APIs into Hyatt’s digital ecosystem in August 2025. This partnership streamlines Hyatt's operations, enhancing personalization and guest experience. It features real-time translation, support for 100+ currencies, and over 25 payment methods. Notable experiences include events like the Harvest Winemaker Dinner at Hyatt Regency Sonoma and the Art of Gold Crafting at Park Hyatt Zurich.

🏨 Red Roof is expanding with 50 hotel openings and 65 agreements in 2025, focusing on their four brands and a dual-brand option. The company emphasizes core values through its "HABITS" framework—hospitality, adaptability, belonging, impact, trust, and success—and aims for a 92% franchisee satisfaction. Initiatives like RIDE with Red Roof and SHE programs have increased women franchisees by over 30 since June 2023, promoting inclusivity. Tech partnerships with HotelIQ, FreedomPay, Sojern, and ibex enhance operations and guest experiences.

🤖 Businesses must adapt as ChatGPT and Gemini LLM platforms redefine search and interaction. With LLMs potentially capturing 20% of queries, companies should focus on AI optimization (AIO) by expanding accessible content, using consumer-centric language, and valuing content volume over strict SEO structure. Analytics for LLMs remain nascent, requiring cautious experimentation. To thrive, brands must integrate AIO with SEO, optimizing for both traditional search and conversational interfaces.