Innovation

🎲 Younger generations, especially Gen Z and Millennials, now shape casino expectations. Over 80% of them prioritize non-gaming amenities like bars and spas. Tribal casinos are adapting by integrating systems for seamless, personalized experiences, supported by AI and machine learning. Outdated, siloed systems are being replaced with unified platforms that synchronize operations, enhance service, and boost guest loyalty and property revenue. Smart technologies simplify operations, empowering staff to personalize interactions and streamline services. Modernization is essential for competitive advantage.

💳 Faster and smoother payments for Mews hotel guests through tokenization, replacing sensitive card data with secure tokens for one-time setup costs. This enhances security and reduces fraud risks by preventing data breaches, as payment tokens are worthless if accessed. The process simplifies operations and compliance, empowering staff to streamline checkouts. Guests enjoy quick, convenient payments, fostering trust and loyalty. Tokenization enables efficient, secure hotel transactions across any property, benefiting both guests and hoteliers.

📰 Six by Nico's crowdfunding raised over £1,750,000 in five days, turning customer loyalty into co-ownership. Hilton improved efficiency by cutting 6-12% in labor costs across 600 hotels. AI search impacts Google, affecting low-value queries. Airbnb resumes hotel ventures. OpenAI considers ads for revenue. Reviews could train AI to verify hotel claims, influencing SEO rankings. Encouraging detailed reviews might enhance AI-driven hotel discovery, potentially shaping the future of the industry.

💻 Within three months of launch, Singlepane is utilized by 20 asset management companies, including DiamondRock Hospitality and KHP Capital Partners, in Providence, Rhode Island. The platform integrates financials, forecasts, budgets, and asset management workflows, improving efficiency by automating variance analysis, which reduces analyst time by 30%. It enhances CapEx tracking, contract compliance, and debt oversight, facilitating faster decision-making and sharper visibility. The adoption highlights the shift from fragmented to unified data management.

📅 SwiftBook's new datepicker design makes booking smoother by streamlining the calendar, removing clutter, and marking unavailable dates with an "x". Hotels can enable this via the BE Themes module. The Baymard Institute notes 27% of users abandon bookings due to complicated processes. These updates reduce confusion, improve mobile usability, and align with UX best practices, thus enhancing user experience and preventing booking drop-offs.

📅 September 11, 2025, at Spring Place NYC, hospitality leaders gather to explore AI's role in guest experience. Hosted by Influence Society, this morning event features speakers from Webflow, Firmdale Hotels, and Hotel Hugo. Key discussions will highlight AI-driven digital strategies for attracting and retaining guests. Attendees will enjoy a networking breakfast with insights from industry experts like Nick Hamdy and Guy Yalif. The event runs from 9:30 AM to 1:00 PM at 6 St Johns Lane, New York.

🛫 Travelgenix has partnered with Lifts To as a premium supplier for airport transfers, providing clients access to real-time inventory from brands like Ski-Lifts and Golf-Drives. Andy Speight, CEO of Travelgenix, emphasized the partnership's potential to enhance services and unlock new revenue. Gemma Evans of Lifts To highlighted the integration's role in offering seamless, real-time access to their transfer network, enhancing service and business growth opportunities for travel businesses.

📱 Mobile ordering platform IRIS partners with Travel Curious to enhance guest experiences by integrating curated local tours into the IRIS Digital Guest Directory. Available now for Marriott hotels, other properties are expected to follow soon. Guests can book tours online via pre-arrival communications or QR codes. This collaboration aims to boost hotel revenues while enriching guest experiences through local tours and additional services like early check-ins and spa treatments.