Innovation

📈 Miami, Florida—In the report "The Future of Hotel Data," released by Hapi and Revinate, 49% of hoteliers face data access issues, with 40% citing disconnected systems as a major barrier. Poor data quality impacts personalization, affecting guest satisfaction and loyalty. Almost 19% of hoteliers report data inaccuracies hinder tailored guest experiences. For improvements, 46.11% prioritize CRM and loyalty systems. AI and automation offer opportunities for personalization, efficiency, and dynamic pricing, but require integrated, reliable data systems.

💻 Bethesda, Maryland—Stayntouch partners with SilverStone Inns to be its exclusive PMS provider. Two properties are already using Stayntouch, with plans to convert six more in 12 months, aiming for 20 properties in two years. Features include multi-property functionality, mobile check-in, revenue upsells, and over 1,200 solution integrations. SilverStone’s Frederick Schoener emphasizes driving profit without traditional brand constraints, while Stayntouch's Rose Cerato praises SilverStone's innovative franchising model for empowering hotel owners.

📈 Hotel revenue managers, marketers, and sales leaders face routine tasks that might soon be automated, risking job redundancy. Emphasizing the need for transformation, the article outlines a plan for transitioning from transactional to visionary roles. By leveraging Hotel Business Intelligence platforms, teams can automate data tasks, freeing time for strategic initiatives like targeting remote work trends, enhancing local events engagement, and exploring new high-value booking channels. The shift promises improved revenue, guest satisfaction, and a competitive edge.

💻 McDonald's is enhancing order accuracy with AI-powered scales in drive-thru and delivery channels, already implemented in thousands of stores. Their loyalty program, with over 185 million active users across 60 markets in Q2, leads to more than double visits from U.S. members in their first year. McDonald's aims for 270 million members by 2027, offering rewards like Snapchat+ access for 1,500 points, transforming customer engagement beyond transactions.

💰 Outpayce from Amadeus partners with Juspay to enhance travel payments. Integrated into Outpayce Xchange Payment Platform (XPP), Juspay's technology will streamline payment processes for travel businesses globally. The collaboration allows activation of local payment methods, improving customer experience with advanced tokenization in India and diverse Alternate Payment Methods (APMs). It reduces time-to-market for businesses and enhances checkout experiences, enabling seamless, reliable payments worldwide.

🤖 In the first half of 2025, Hospitable's AI-Suggested Replies feature usage surged by 45%, with nearly 60% of AI-generated messages sent without edits, up from 49%. Knowledge Hub imports grew by 58%, enhancing personalized responses. AI-assisted reviews reached about 880,000 drafts. CEO Pierre-Camille Hamana highlights AI's role in optimizing host operations, enabling hosts to focus on guest relationships and property improvements, thus integrating AI as a trusted partner in short-term rental businesses.