Innovation

📊 Dan Frommer, July 2025, highlights in a 125-slide Consumer Trends Report with Coefficient Capital, how over 3,000 US consumers view AI, longevity spending, and pets as a market. The report shows Gen Z's AI perceptions, trust in podcasts over news, and membership options at $200/year or $20/month. Survey conducted with Toluna. Sign up for free access or subscribe to The New Consumer for deeper insights.

💻 At the Skift Data + AI Summit, Marriott’s Naveen Manga proposed a revolutionary view of AI in luxury hospitality. He suggests AI should "Automate, Assist, Augment, Aid" to enhance guest experience. The focus is on emotional intelligence and creating human moments, such as anticipating guest needs like preferred wine and room service. AI should align operations and enhance connections, ensuring guests feel unique and valued, driving the future of luxury. #HospitalityInnovation #LuxuryIsFeeling

💻 Travel Manitoba tackles digital challenges with AI by structuring content like FAQs to enhance visibility, using tools like ChatGPT to check response accuracy. They focus on digital inclusion and forming partnerships with authoritative brands. Traditional KPIs like pageviews are shifting to measure influence beyond clicks, using tools like Adara and Sojern. Travel Manitoba emphasizes authentic storytelling to combat AI bias. They monitor AI model citations for content exposure, expanding metrics to include AI influence without clicks.

🏨 Located in Bangkok, Jasmine City Hotel adopted STAAH’s channel manager to overcome manual OTA management challenges. Switching to STAAH brought automation with features like real-time sync and bulk updates. Nutthiwut Jaikaew highlights time savings and fewer errors, enhancing team productivity and guest experience. AI-powered review responses and performance insights have improved online visibility and market responsiveness. The change led to better rate parity and increased bookings, confirming the effectiveness of the STAAH system.

💻 DirectBooker, backed by Steve Kaufer and Richard Holden, aims to integrate hotel listings into AI tools like ChatGPT and Gemini. This strategic move challenges online travel agencies such as Booking.com. Sanjay Vakil, CEO and co-founder, highlighted the need for growth beyond the current team of three to prevent OTAs from dominating. Vakil has previous experience at Google Travel and Tripadvisor. Co-founders include Theresa Meyer, serving as Chief Product Officer.

💻 Summer 2025 marks record travel and cyberattack surges, with 82% of North American hotels targeted during 2024's peak. Cyberattacks, driven by AI, focus on POS systems, guest Wi-Fi, and front desk tech. Downtime can exceed 12 hours, incurring million-dollar losses. Despite risks, many hotels lack advanced cybersecurity, with 40% citing outdated tech and 22% neglecting staff training. Only a fraction employ managed security services, crucial for reducing breach recovery time. Cybersecurity is essential for business continuity and guest trust.

💻 Hotels in North America faced a significant rise in cyberattacks in summer 2025, with 82% experiencing successful breaches in 2024. Attack frequency increased for 66%, and severity rose for 50%. Vulnerabilities include POS systems and guest Wi-Fi. Attacks often result in over 12 hours of downtime and hefty financial losses. Only 40% of hotels cite outdated tech as a major risk, while 22% lack regular staff training. Cybersecurity is crucial for guest trust and business continuity.