Innovation

💰 At HITEC 2025, hotel industry leaders, including Mark Lewis-Brown from Zucchetti North America, highlighted the evolution of revenue management systems (RMS). Instead of relying solely on historical data, modern RMS now incorporate real-time intelligence from diverse sources, such as airline bookings and flight searches. This shift is crucial in volatile markets, marked by reduced inbound traffic from Canada and federal travel. Automation and integration with PMS/CRS platforms enhance operational efficiency and strategic capability.

💳 Katanox was granted a PSD2 license by the FCA to offer payment services in the UK, extending its reach beyond the EEA. The platform improves hospitality payment processes by consolidating functions, reducing VCC transaction failures (up to 25%), and cutting reconciliation time, where 31% of hotels struggle. On average, five employees spend 7 hours weekly on reconciliation. Katanox's solution enhances efficiency, transparency, and the customer experience for hotels and travel agencies.

🏗️ New Murabba, a PIF company, partners with South Korea's NAVER Cloud for a 14 sq km urban project in Riyadh, KSA. The three-year agreement focuses on tech and automation, with New Murabba's CEO Michael Dyke emphasizing its role in Vision 2030. The project will create 300,000 jobs, featuring 100,000 residential units, 10,000 hotel rooms, and The Mukaab. A forum in Seoul with over 500 delegates explores tech and investment opportunities. ????️

💻 RateGain and Cloudbeds have partnered to enhance hotel distribution strategies using AI. Integrating RateGain’s UNO Channel Manager with Cloudbeds’ property management system, the collaboration allows management of rates, inventory, and reservations across 400+ channels. The AI-powered system reduces manual labor and overbookings. Cloudbeds’ PMS optimizes costs, staff, and profitability, while Cloudbeds Intelligence provides decision-making advantages. Bhanu Chopra (RateGain) and Adam Harris (Cloudbeds) highlight the partnership's potential for unlocking global revenue opportunities.

💳 Advantage Travel Partnership, a UK travel agency group, partnered with ConnexPay in May 2025 to enhance payment solutions for its members globally. ConnexPay, founded in 2017, offers Virtual Card issuing across six continents. Members reported up to a 10% increase in card rebates via ConnexPay's Intelligent PayOuts. This collaboration aims to streamline payment flows, improve cash flow, and reduce risks, reinforcing Advantage's commitment to innovation in the travel industry.

🏨 Jul 3, 2025, Triptease launched a redesigned Messages product at the 2025 Direct Booking Summit. This platform revolutionizes hotel website personalization, boosting direct bookings through personalized campaigns, mobile-optimized designs, and seamless integration with paid channels. Key features include a drag-and-drop interface for intuitive message creation, enhanced multimedia engagement with videos and GIFs, and cross-channel integration for consistent messaging and simpler reporting. This empowers hotels to bypass OTAs by meeting modern guest expectations effectively.

🌎 Tripadvisor's rebrand, launched on July 3, 2025, focuses on user-generated content and experiential bookings. The company introduced a vibrant electric lime color and animated its iconic owl logo. With 72% of travelers relying on reviews, Tripadvisor emphasizes authenticity by integrating real photos and reviews. The strategy supports post-pandemic demand for local experiences. An AI-enhanced app and a global travel membership program are set to launch in Q3 2025. Design agency Koto spearheaded the visual transformation.

📈 Jul 3, 2025, Shiji unveiled an upgrade to the ReviewPro Reputation AI Responses tool for hotels, enhancing guest review responses. HM Hotels achieved an 82% response rate for 661 reviews in a month, with a 100% response rate on platforms like Google and Booking.com, addressing negative reviews in under 2.7 days. Features include customizable tones, bulk reply for 20+ reviews, and editorial control to ensure brand consistency while improving efficiency.

💳 July 3, 2025, U.S. and Canada: Airbnb tests "Reserve Now, Pay Later" for eligible guests, allowing bookings without upfront payments. It aims to improve affordability and flexibility. Payment is collected later using the original payment method, before a free cancellation deadline. If payment isn’t completed, bookings are canceled. Hosts are unaffected as Airbnb handles payments. This isn’t installment financing. The feature is still under quiet experimentation with no official launch announced yet.

🌍 Jul 3, 2025, Singapore – Agoda, an online travel agency, saw its revenue rise from $1.2B in 2020 to $2.2B in 2024, leveraging in-house technology and AI. With 1,800 tech staff mainly in Bangkok and India, Agoda focuses on GenAI for personalisation and cybersecurity. Their investment in technology is their second-largest expense after marketing. Agoda aims for a global reach with localised experiences, enhancing offerings and targeting tier II cities and domestic travel.