Innovation

💻 TrustYou CXP platform's architectural decisions are made through collaboration, focusing on bounded contexts from Domain-Driven Design (DDD) and technology roadmaps. Workshops with all product teams address key subsystem questions, utilizing C4 levels for system documentation. Six stages in technology roadmaps guide tool adoption. ADRs (Architectural Decision Records) are written to aid certain decisions. Roadmaps are updated biannually, ensuring the architecture evolves with the platform.

🏨 Palette Hotels, based in Franklin, Tennessee, is currently deploying the Quore workflow management solution across all 25 properties, enhancing operations for engineering, housekeeping, front desk, and management. Richard Lou, CEO, emphasizes the necessity of technology for efficiency and meeting modern travelers' expectations. Greg Presnol, VP of Operations, highlights Quore's ease of use and anticipates a quick return on investment. Palette Hotels are associated with major brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western. Quore's system promises improved communication, streamlined operations, and actionable data analysis. David Fox, Quore VP, remarks on the positive feedback and the anticipated benefits for Palette Hotels' business decisions.

🛌 Travelers planning an accessible stay can benefit from hotel features compliant with ADA guidelines, booking tips, and technology that enhances comfort. The article "Travel Without Limits: Best Accessible Hotel Room Tips" on Hotelogix Blog, published on April 11, 2025, provides essential information for ensuring a comfortable experience for all travelers. Written by Vanshikha Dhar, the piece aims to help navigate the process of finding and securing accommodations that cater to diverse needs.

📌 In a 2021 article by Prabhash Bhatnagar, the pivotal role of software in modern hotel operations was highlighted, detailing its use in scheduling employees, tracking housekeeping supplies, and managing guest check-ins and check-outs.

💻 Written by Prabhash Bhatnagar, published on Feb 6, 2017, the article highlights the transformation of global hospitality through cloud-based services, enabling hoteliers to sell rooms on global platforms and attract international guests due to real-time integration with channel managers.

🏨 Suzie Thompson, Vice President of Commercial at Red Carnation Hotels, discusses preparations for an AI-driven future on April 11, 2025. The information was shared in a Hospitality Daily Podcast episode, emphasizing the evolving technological landscape in the hospitality industry.

📱 AI revolutionizes hotel photography, offering cost-effective, fast alternatives for creating marketing assets. ChatGPT's image tools allow using existing photos to generate numerous variations tailored to specific themes or events. Hotels can now rapidly produce diverse, on-brand content for special offers, campaigns, and social media. AI doesn't replace photographers but enhances their work, creating multiple versions with unique stories. This innovation aids in precise marketing, such as showing a customized room for a honeymoon package, rather than generic advertising.

✈ SITA has entered a five-year agreement with European baggage tech and delivery service Airportr to transform the checked baggage experience. Nearly one-third of global travelers want their luggage checked in from home or hotel and delivered to their destination. Airportr collaborates with major airlines like British Airways, easyJet, Lufthansa, and others, providing bag check-in from different locations and secure transport to airports. The partnership aims to reduce airport queues and enhance passenger convenience using SITA's Flex platform and Bag Journey service.

???? 🚀 eDreams ODIGEO, a travel subscription company, achieved a subscriber milestone, growing from 1.9 million to 7.25 million members within three years. The company celebrated this quadrupling of its base this week, marking a significant success since setting this goal in November 2021. Dana Dunne, CEO, attributes the growth to eDreams' adaptable, scalable model, and technological prowess including AI capabilities. This milestone aligns with the strategic targets for the fiscal year ending 31 March 2025.

🏨 NUMA Group, Europe's fully digitalised hospitality platform, saw success in 2024 through strategic European expansion, acquisitions, and partnerships. Now in 36 cities across 15 countries, NUMA, led by CEO Christian Gaiser, targets contemporary travelers with technology-driven solutions. In 2024, €80 million in revenue and €50 million in Gross Operating Profit were achieved. Plans for 2025 include growth and exploring M&A opportunities to enhance their AI-driven hospitality approach, including in-room AI assistants for guest experiences.