Innovation

🔎 AI integration in hotel surveillance empowers IT leaders to enhance operational efficiency and guest safety with real-time threat detection and proactive security measures. AI systems analyze live camera feeds and sensor data to identify suspicious activities, unauthorized access, and potential threats, providing immediate alerts for rapid response. These systems offer 24/7 monitoring, especially in vulnerable zones like porte-cocheres, and generate data-driven insights for optimizing emergency procedures, security operations, and guest experiences. AI not only augments existing security teams but also contributes to marketing efforts by analyzing guest movement patterns.

📍 Hotels prioritize FF&E (furniture, fixtures, equipment) investment due to immediate guest satisfaction impact, contrasting with tech upgrades which cause short-term disruption despite long-term gains. Chanel enters sports marketing as The Boat Race's Title Sponsor and Timekeeping Partner starting 2025. AI agents expected to assist rather than replace travel agents, enhancing efficiency. "The White Lotus" highlights the non-tech aspects of hotel management, emphasizing human connections. Summary: Hotels often choose FF&E investments over tech due to the direct revenue and immediate positive effect on guest experience, while tech promises future benefits but creates immediate disruption. Chanel will sponsor The Boat Race in 2025, reflecting the trend of luxury brands in sports marketing. AI is poised to support travel agents' work rather than supplant them. "The White Lotus" TV show reveals the intricacies of hospitality management beyond technology.

💻 Palette Hotels deploys Quore workflow management solution across all 25 properties, enhancing operations in engineering, housekeeping, front desk, management, and above property tools. Quore's cloud-based, mobile-ready, multilingual platform aims to improve staff connectivity and guest experiences. Richard Lou, CEO of Palette Hotels, stresses the importance of tech investment for efficiency and meeting modern traveler expectations. The adoption of Quore will streamline operations for brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western. Quore's dashboard provides insights into operational performance, problem resolution, and guest satisfaction, with Palette Hotels looking to maximize the system's capabilities, including its CapEx functionality. Quore's support praised for aiding the deployment process.

💸 Palette Hotels is deploying the Quore workflow management solution across all 25 properties, aiming to enhance engineering, housekeeping, front desk, management, and communication. The cloud-based, multilingual platform promises more efficient operations and improved guest experiences. All hotels, representing brands like Marriott, IHG, Hilton, Hyatt, Choice, Wyndham, and Best Western, will benefit from improved internal processes and data-driven insights into costs, complaints, satisfaction, and more. Palette Hotels is discovering new capabilities within Quore, such as CapEx functionality. The deployment, praised for its support and training, is expected to streamline operations and provide a quick return on investment.

📝 In 2024, Original ChopShop (OCS) experienced its first full year using Ovation, a guest feedback tool, leading to 20,000 reviews within three months, with a response rate of 100%. Annually, OCS garnered 64,000 reviews, averaging a 4.6 out of 5 rating. OCS also emphasizes convenience with 70–75% of food consumed off-premises and a loyalty program used in 50% of in-store transactions. Their catering business, about 7–8% of sales, offers a rewards system with Paytronix, giving 10% back on $1,000 spent quarterly. The brand has a strong employee retention rate, with GMs averaging over 4 years and top hourly staff averaging 2.5 years.