Innovation

📸 Travelers are 3.9 times more likely to book a hotel with higher ratings. 76% would pay more for a hotel with better reviews. A CXP can lead to $65 million annual revenue increase for upscale hotels with 10 million customers by raising the CX Index™ score by 1 point. Despite 64% of leisure travelers and 52% of business travelers not being loyal to a hotel brand, CXPs aid in retaining guests by improving service quality. Additionally, 95% of travelers read reviews, and 46% use search engines for planning trips. CXPs provide centralized feedback management, real-time alerts, AI-powered sentiment analysis, and personalized guest experiences, which are crucial for hospitality businesses in managing online reputation and guest satisfaction effectively.

🏠 Limehome, Europe's serviced apartment operator, enters the French market with 44 apartments in Île-de-France, targeting a 2025 opening in Suresnes (25 apartments) and Versailles (19 apartments). The Versailles location features transformation of listed buildings and an antique shop on the ground floor. With over 9,000 apartments in 150 cities, limehome's model emphasizes design, technology, and digital management. The expansion taps into France's dynamic tourism, where Paris alone registered over 52 million overnight stays in 2023. Limehome plans significant French growth in coming years.

🏨 Hotel systems software aims to reduce double bookings, optimize room assignments, and automate guest services, ensuring seamless operations for hotels. This text, likely from a blog post, lacks specific dates, locations, numbers, or statistical information to extract. The source is the Hotelogix Blog, known for tips & trends in hospitality, and the focus is on improving service and operations through software solutions. The article's content was provided by Akanksha Mohapatra and affiliated with Hotelogix.

🏦 On February 27, 2025, in Berlin, Germany, Shiji, a leading hospitality technology provider, announced the integration of Workmatrix GmbH’s booking engine with Shiji PMS at Appenzeller Huus, enhancing efficiency at two Swiss hotels. The integration streamlines the booking process, updates availability and pricing in real time, and improves operational efficiency. Workmatrix, serving over 800 hotels, partners with Shiji to optimize hotel bookings, maximizing direct revenue and improving the guest experience from reservation to check-out. Shiji, founded in 1998, now serves over 91,000 hotels worldwide.

📣 GuestRevu, the #1 guest feedback solution, introduces AI-Powered Management Responses to help hoteliers craft replies to guest reviews quickly, saving time and enhancing the quality of online review responses. Features include selecting tone, language preferences, specific guidelines, universal sign-offs, and settings for multiple properties. Hotel managers like Miguel Farinha and Difford Louw have already experienced efficiency gains, saving up to two hours in crafting responses. The AI tool is designed to handle both positive and negative feedback effectively, maintaining a brand-consistent and personalized approach. GuestRevu is showcasing this innovation at ITB Berlin and planning further AI-driven features for hotelier insights and operational improvements.

📈 STAAH’s second product update of 2025 fine-tunes the dashboard experience. The update includes two Booking.com API integrations for managing refundable and chargeable Virtual Credit Cards (VCCs), accessed from Bookings or Channels Module, supporting only Booking.com. The Room Label has been renamed in the Extranet, and the Bed Type UI features a new list view. Email confirmation design for SwiftBook bookings has been modernized, including a room-wise breakdown. An enhanced Calendar UI for SwiftBook will soon make non-bookable dates unselectable. SwiftBook now supports Italian and Vietnamese languages, with automated translation for labels and default language URLs. Promo code setup includes primary contact email for booking confirmations. Stackable discounts for Smart Pricing have been introduced, applicable to Device and Region discounts, excluding Pay Now. New integrations include comprehensive hospitality platforms like Aubergenie and TravelBullz, as well as Travex by Akbar Travels for flight and hotel bookings, and ANZCRO for tailored holidays in Australia and New Zealand.

🔥 The Restaurant Technology Network (RTN) announced five finalists for the Ring of Fire competition, sponsored by Kinnetix. The technology solutions presented aim to streamline operations, strengthen security, improve decision-making, and enhance guest experiences in the restaurant industry.

🌞 Mint House has earned a 2024 Hotel Visionary Award in the Sustainability category for its commitment to eco-friendly operations. The company has introduced programmable Ecobee thermostats across its 12 properties, proprietary hibernation technology for unoccupied rooms, and energy-efficient appliances. Partnerships with Duke Power, Public Goods, and RAIN Water support renewable energy and eco-friendly amenities. Mint House's sustainability program, started in June 2023 and fully implemented by June 2024, resulted in a 23% daily CO2 emissions reduction (over 7.3 million tons of CO2) and a 56% waste reduction, eliminating all single-use plastics and surpassing waste reduction goals compared to traditional upscale hotels.

🌍 DidaTravel, a B2B travel distribution firm, has been rebranded as Dida, reflecting feedback from global suppliers and clients. The company's CEO, Rikin Wu, emphasizes the new identity showcases their tech-driven solutions, adaptability, and commitment to delivering competitive, flexible offerings while exploring innovative business models with AI technology.

🏡 Britain's Finest relaunched its hotel booking website, featuring a new design, logo, and the tagline ‘Handpicked to inspire’. Enhanced user experience includes improved navigation, an intuitive search function, and the addition of the Travel Inspiration section with recommendations from travel writers. Account manager Ashley Stannard highlighted the site's focus on quality British stays and the ability to directly book hotels, pubs with rooms, or B&Bs. The site now provides detailed hotel reviews for informed decision-making.