Innovation

🛫 Preferred Hotels & Resorts launched a Travel Advisor Portal to aid travel agents in booking and managing reservations at over 600 luxury independent hotels worldwide, including Al Habtoor Palace in Dubai and Dusit Thani in Abu Dhabi. The platform provides priority access, allows for quote preparation, commission claims, and showcases exclusive offers. Cheryl Williams, Chief Revenue Officer, anticipates the portal will drive business success. Preferred Platinum agents receive dedicated search pages and special rates for up to 15 rooms.

✈️ SITA's Air Transport IT Insights report indicates a rise in IT investment by airlines (74%) and airports (72%) to address cybersecurity, biometrics, and sustainability. By 2024, airlines' IT spend is expected to hit $37bn, with airports almost reaching $9bn. Cybersecurity is a top priority for 66% of airlines and 73% of airports. Over half of airports aim to implement biometric systems by 2026, which could speed up passenger processing by 30% and cut wait times by 60%. AI and machine learning are being utilized to enhance flight operations, customer service, and fuel efficiency, with 70% of airlines planning to adopt biometric ID systems by 2026. Sustainability efforts are evident as 62% of airlines collaborate with Sustainable Aviation Fuel suppliers, and 54% of airports have installed energy management systems to reduce emissions, aiming for net-zero by 2050.

🏖️ Donovan White, Jamaica's Director for Tourism, at the Global Tourism Resilience Conference, stressed the irreplaceable nature of the human element in tourism despite AI advancements. Jamaica's tourism sector utilizes AI for customer experience and operational efficiency, with recent introductions like a multilingual AI-powered chatbot offering 24hr assistance on Visit Jamaica.com. Jamaica maintains a 42% visitor repeat rate due to its warm hospitality, highlighting the balance between technology and personal touch.

🏨 MGM Resorts International deployed Amadeus Central Reservation System (ACRS) across its North American hotels, enhancing distribution capabilities and connections with both branded and third-party channels. The cloud-based system aims to reduce manual data management and prioritize key partner connections. With ACRS technology, MGM offers quick availability response times for all hotel types. Live across MGM North American properties, the partnership with Amadeus promises continuous innovation.

🍕 Pita Greek in Nanuet, N.Y., initially a ghost kitchen during the COVID-19 pandemic to support AquaTerra Grille in Pearl River, N.Y., opened as a standalone fast-casual Greek restaurant in January. The concept, focusing on pita sandwiches, bowls, and salads, was able to reduce waste and costs due to ingredient overlap with AquaTerra. Nicholas Lambos, co-owner and manager, credited the ghost kitchen experience for perfecting the business model, leading to the brand's growth and physical location launch.

📲 74% of Gen Z prefer TikTok over Google for searches as of 2024. TikTok's "For You" page drives most video views and is key for social SEO success. The platform emphasizes entertainment, making brand discovery engaging. SEO strategies for TikTok differ from Google, focusing on content relevance over brand authority. Important factors include hashtag optimization, keyword placement in video descriptions/captions, and using trending sounds and filters for content. Engagement is influenced by video quality and effective CTAs. Thumbnail attractiveness is crucial for visibility. Performance is measured by KPIs, keyword ranking, audience demographics, and interaction metrics. TikTok Creative Center provides trend insights and keyword research tools.

📦 E-commerce represents 25% of total Beauty sales, expected to increase by 7% in the next 3 years. AI is utilized to optimize product display pages (PDPs), through tools like Ocula Boost, which crafts SEO-friendly descriptions and enhances visibility. AI also ensures brand consistency, tailors titles for audience relevance, and streamlines PDP localization. AI-driven localisation tools employ NLP and machine translation for global audience reach. Moreover, AI-optimized alt tags improve PDP accessibility and discoverability, contributing to higher conversion rates. AI is set to continuously revolutionize the digital beauty landscape.

🥜 Walmart has removed self-checkout kiosks from some stores and redesigned others, while Costco has added more staff and ShopRite is reintegrating cashiers due to customer backlash. Self-checkout systems, introduced in the 1980s and popularized by 2001, can cost $125,000 for a four-kiosk setup, with some stores housing 10+ kiosks. Despite claims of efficiency, theft and maintenance costs have proven challenging. Kroger is testing a full self-checkout store without expected labor savings, indicating a shift in the self-checkout concept.

🧠 Anthropic launches the Anthropic Economic Index to study AI's effects on labor markets, using data from millions of anonymized conversations on Claude.ai. Initial report finds 36% of occupations use AI for at least one-quarter of tasks, while 4% use it for three-quarters. AI is used more for augmentation (57%) than automation (43%), predominantly in mid-to-high wage jobs. Computer and mathematical roles have the highest AI usage at 37.2%. The dataset is open-sourced for further research, and the study invites input from experts for policy development.