Innovation

🏨 GuestRevu won "Best Guest Surveys Software" at the 2025 HotelTechAwards and was also named 1st Runner-Up for "Best Reputation Management Software." The company now holds 12 "Best" badges and three 1st Runner-Up accolades. The awards, often regarded as the hospitality industry's "people's choice awards," are based on thousands of verified customer reviews from major hotel brands and independent properties worldwide. GuestRevu is praised for its intuitive platform, ease of use, and rapid setup, bolstering its reputation for enhancing guest experience and brand loyalty.

🏡 Barcelona-based tourist rental agency Click&Flat partners with Minut in January 2025 to tackle noise complaints, aiming for better community relations. Minut's privacy-safe sensors alert managers to excessive noise, enhancing guest relations and potentially increasing local business revenue. Click&Flat, founded in 2009, integrates Minut with Airbnb and Icnea for real-time property insights, reducing onsite visits and improving service efficiency. This collaboration supports community quality of life and combats potential rental bans by 2028.

🏨 Mews achieved a perfect 100 HT Score for the second consecutive year at the HotelTechAwards, celebrating industry-leading technology based on data-driven criteria, including hotelier reviews. Mews POS was a finalist in Hotel Restaurant POS System, and Atomize, now part of Mews, was a finalist for Best RMS. Mews was also named in the 10 Best Places to Work in Hotel Tech and featured in the Top 10 Hotelier's Choice category. Mews is praised for powerful automation, seamless integrations, and enhancing hotel operational efficiency and revenue.

🏨 Sean Murphy, General Manager at The Bower, discussed on Jan. 14, 2025, how AI optimizes hotel operations, enhances guest experiences, and contributes to profitability. The talk was featured on the Hospitality Daily Podcast.

🏨 The Hotels Network (THN) was awarded 2025's #1 Direct Booking Tool by Hotel Tech Report for the third consecutive year and runner-up for Hotel Rate Parity. These awards are based on feedback from verified hotel technology users in over 120 countries. THN's platform is celebrated for its ease of use, personalization, AI-driven technology, and a customer success team that acts as an extension of clients' teams. HotelTechReport is the global authority in hotel technology with more than 1.8 million software buyers annually, providing unbiased reviews and data-driven recommendations.

🍵 HTeaO, an iced tea franchise, partners with Detroit Labs, Paytronix, and Growth Factor to launch a new technology suite, including a custom mobile app, loyalty program, and redesigned website. The mobile app offers in-store pickup, curbside service, and DoorDash delivery, integrated with Apple Pay. The Paytronix-powered loyalty program earns customers 2 Points per dollar, with rewards like 50% off or free tea and gallons. A revamped website provides enhanced user experience. HTeaO aims to improve customer engagement and brand loyalty through these digital enhancements.

📱 HTeaO, an iced tea franchise, launched a new technology suite in partnership with Detroit Labs, Paytronix, and Growth Factor. The mobile app offers pick-up, curbside, and DoorDash delivery with Apple Pay support. Customers earn 2 Points/dollar spent, with rewards like 50% off for 50 Points, and free beverages at 75 and 100 Points. The new website features enhanced e-commerce and store locator. This digital upgrade underscores HTeaO's commitment to convenience and customer engagement.

📈 Kramer, an audio-visual experience company, has been chosen by Fabryka Wełny Hotel & Spa near Łódź, Poland, to modernize their AV systems. The hotel features 122 guestrooms, nine conference rooms, a ballroom, a wedding hall, and a philharmonic hall. Warsaw-based Modulit Solutions Polska implemented Kramer's KC-BRAINware-25 control platform, KDS-7 AVoIP Encoder, and the VIA GO² wireless presentation device. The project was completed on time and within budget, with staff praising the system's ease of integration and automation capabilities.

📅 Not Just Travel invests £2.1 million to grant its 650+ consultants free access to TProfile's Quotation Tool. The tool, costing £1,000/year per consultant, enhances efficiency, client engagement, and conversion rates. Announced at the 2025 Annual Conference in Wolverhampton, the investment follows a successful trial and substantial improvements in conversion rates. The tool allows easy creation and sharing of travel proposals, boosting profitability and marking a long-term partnership with TProfile, aiming to become their biggest client.

📅 Nium, a cross-border payments company, launches the Diners Club International Card for travel customers, joining the ranks of global card issuers offering cards across Visa, Mastercard, UATP, and Discover schemes. Diners Club International, as part of the Discover Global Network, is accepted at over 55 million merchants and 1.2 million ATMs and provides access to more than 1,500 airport lounges. The card enhances Nium's virtual card offering and its 'closed-loop' B2B payment method, expanding its payment solutions in over 220 markets globally. The service is available internationally.