Innovation

4503 posts

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Epson Partners with Kitchen Armor to Further Enhance its TrueOrder Kitchen Display Solution

📱 Custom Travel Solutions launched an AI-Powered Booking Reconfirmation Tool designed for membership organizations and loyalty programs. This service, already live, automates booking confirmations using a system that mimics human voice and integrates with CMS via API for real-time updates. It can handle increased booking volumes, navigate through phone systems for hotel reservation confirmations, and log details like a reconfirmation at 9:03 AM on December 12, 2024, for a stay on January 2, 2025. The tool optimizes resources and improves operational efficiency and guest experience. Mike Putman, CEO & Founder of CTS, highlighted the tool's ability to enhance booking accuracy and set a new efficiency standard in the travel industry.
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NRF News: Epson Introduces New Thermal Receipt Printer

📡 Custom Travel Solutions launched an AI-Powered Booking Reconfirmation Tool designed to automate the hotel booking reconfirmation process. This technology, which uses a human-like AI voice, interfaces with hotels to verify reservations, automatically logging details via API into a CMS. It can make up to three calls to confirm bookings and optimizes call timing for higher success rates. This newly released service aims to increase operational efficiency, reduce errors, and improve the guest experience for its users in the travel industry. Mike Putman, CEO & Founder, emphasizes that it addresses booking pain points and sets new industry standards for efficiency and scalability.
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  • 2 min

Nezasa reveals results of Tui partnership

🏖️ Tui Belgium, since partnering with Nezasa in 2021, reduced time-to-market for trips from one day to one hour. By the second year, they saw a 76% increase in itineraries, 65% increase in bookings, and 4% increase in average basket size. Belgium served as the pilot for the TripBuilder platform before expansion to the Netherlands, with France, Germany, and the UK expected within six months. The collaboration aimed to solve legacy system issues, meet demands for personalization, and improve digital integration.
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  • 1 min

Tripism launches new leisure platform for…

🏠 Tripism, a travel planning platform serving Fortune 500 companies, has introduced a new leisure platform for business travelers, offering exclusive promotions and corporate-negotiated rates for personal trips. The initiative aims to increase employee satisfaction and retention, positioning the corporate travel buyer as a strategic organizational contributor. Developed due to high demand from corporates seeking to enhance employee benefits, the platform also strengthens supplier relationships. Adam Kerr, the CEO of Tripism, announced a pilot with four clients, anticipating a wider release soon.
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  • 2 min

Hotel tech firm Net Affinity partners with…

🖥 Net Affinity, a hotel tech provider, merged with Hotel Tech Group (HTG) following Connected Capital's investment in Smarthotel and Hoteliers.com in 2024. The partnership aims to create a growth-oriented technology group for hotels. Net Affinity offers a booking engine and direct business tools, while the HTG product portfolio includes booking, website solutions, PMS, OTA, GDS connectivity, and payment solutions. William Cotter of Net Affinity and Pitrik van der Lubbe of HTG highlighted the benefits for clients, including unified distribution, booking, and payment solutions, enhancing guest experiences. Pegasus Capital advised Net Affinity throughout the partnership process.
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  • 1 min

CTS unveils AI-powered booking…

🏠 Custom Travel Solutions launched an AI-powered Booking Reconfirmation Tool to automate booking confirmations and reduce errors. The tool integrates with CMS via API, verifies reservations with a human-like voice, and provides real-time updates. It is aimed at improving accuracy and guest experience in the travel industry. CEO Mike Putman claims it revolutionizes efficiency and scalability. The service is currently available for client onboarding.
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  • 3 min

Guest Post: Neighbourly vacations: Four…

🏖 AI and technology are poised to transform the tourism and short-term rental (STR) industries by guiding guests to local businesses, reducing anti-social behavior with tools like Airbnb’s anti-party screening, enhancing policy decisions and data-driven diplomacy. AI can analyze tourist spending patterns and inform dynamic pricing models for tourist taxes. Collaboration and clear communication of data, such as economic impact and job creation, are essential for the STR sector to support communities and improve its reputation.
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  • 3 min

How Smart Kitchen Equipment is Revolutionizing Restaurant and Hotel Operations

🔌 Smart kitchen appliances improve restaurant and hotel operations by automating tasks, reducing prep time with devices like robotic fryers, and allowing for voice control via platforms like Amazon Alexa and Google Assistant. They provide energy and cost savings through efficient designs, predictive maintenance, and reduced waste. Smart tools enhance food quality and safety, ensuring precision cooking and supporting HACCP compliance. Data-driven insights from connected devices inform inventory management and operational efficiency, while enhancing customer experiences by accelerating meal prep and offering personalized options.
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  • 2 min

CES 2025: SoundHound AI Debuts Voice Assistant With On-The-Go Food Ordering

📡 Custom Travel Solutions introduced their AI-Powered Booking Reconfirmation Tool, automating booking confirmations and eliminating errors. The tool integrates with CMS via API, allowing scalable, real-time updates. It reconfirms bookings with AI voice calls, handling three attempts and logging details. Mike Putman, CEO & Founder, highlights improved accuracy, resource optimization, and enhanced guest experiences. This innovation cements CTS’s leadership in travel technology for clubs, loyalty programs, and financial services.
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  • 2 min

CTS Unveils AI-Powered Booking Reconfirmation Tool that Imitates Human Voice, Elevating the Guest Experience

🏠 Custom Travel Solutions (CTS) introduced an AI-Powered Booking Reconfirmation Tool that automates the booking confirmation process, enhancing accuracy and efficiency. This technology, capable of imitating human voice, confirms bookings via API-integrated calls and is now available for client onboarding. It ensures the reconfirmation of reservations, like "Susan P. reconfirmed for John Smith at 9:03 AM on December 12, 2024, for a stay on January 2, 2025." The tool, designed to scale and optimize resources, reduces operational costs and errors, improving the guest experience. Mike Putman, CEO & Founder of CTS, emphasizes its game-changing impact on booking accuracy and guest experience in the travel industry.
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