Innovation

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BA systems failure could cause knock-on…

✈️ British Airways experienced an IT glitch around 5pm Monday, causing a two-hour disruption and impacting worldwide and domestic flights, including from Heathrow, Gatwick, and London City. Delays continued into Tuesday, with the potential for further disruption. This follows previous IT issues in May last year, spring 2017, and February 2020. British Airways apologized for the inconvenience and worked to minimize the impact on travelers’ plans.
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HT Talks Tech with Dave’s Hot Chicken

💾 Dave's Hot Chicken is upgrading to Qu and QSR Automations systems to support its rapid expansion and overcome current POS limitations. The new POS aims to scale easily to 1,000 locations, offering real-time data management and improved efficiency. Currently, only 10% of Dave’s locations are equipped with these solutions, with a goal to retrofit 100% within two years. Dave's employs Bikky's CDP for tracking guest behavior and leveraging trends to enhance customer engagement.
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Euromonitor’s consumer trends and their impact on travel

📊 Euromonitor International, in a report released on November 19, 2024, identifies 'Filtered Focus' as a top global consumer trend for 2025, highlighting the challenge consumers face with information overload. Brands that offer clear communication and simplify the search process for consumers will excel. Personalized recommendations and efficient customer service are key strategies for companies to assist consumers in managing the excess of choices and information.
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STAAH Now Available on Oracle Cloud Marketplace

📌 STAAH, a New Zealand-based provider of hotel channel management solutions, on November 19, 2024, announced that its Max Channel Manager is now on Oracle Cloud Marketplace and deployable on Oracle Cloud Infrastructure, integrated with OPERA Cloud. It aims to maximize online distribution, enhance performance, scalability, and security, and improve operational efficiency and revenue for hotels. Rajesh Ghanshani, Director of Partnerships at STAAH, highlighted the commitment to the Oracle community and the benefits for customers, leveraging OCI's comprehensive cloud services. Oracle PartnerNetwork offers partner engagement tracks including Cloud Build, Cloud Sell, Cloud Service, Industry Healthcare, and License & Hardware.
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Restaurant Owner Launches Free AI Tool to Help California Restaurants Meet Critical Federal Deadline

📡 PAR Technology introduces PAR Clear, a drive-thru communications headset with HD Wideband Audio and DECT 6.0 technology for extended range. It offers cloud-based management, an 11.6” touchscreen command console, and is designed for future scalability. After successful beta testing, PAR Clear is now available, enhancing QSR operations with faster service, reduced errors, and higher customer satisfaction.
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HungerRush Adds Customer Engagement Tool for Restaurants

💳 Maestro PMS solutions’ MezzoPay integrates with b4checkin’s TransForm to secure hotel transactions, battling chargebacks and fraud by obscuring credit card details in CNP transactions. The travel and hospitality industries faced approximately $25 billion in chargebacks in 2023. The partnership aims to protect businesses from losses and PCI compliance breaches, replacing outdated payment methods with secure, real-time processing and encryption. MezzoPay / TransForm benefits include direct email payment requests, immediate confirmations, and instant processing.
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LA Restaurant to Add Power Digester

💰 Maestro PMS solutions integrated with MezzoPay and b4checkin's TransForm for secure hotel payments, aiming to reduce chargebacks and fraud. Juniper Research and Chargeback Gurus report $25 billion in chargebacks for travel and hospitality in 2023. MezzoPay/TransForm benefits include direct email payment requests, instant processing, and encrypted card information. Integration now available for Maestro clients, enhancing payment efficiency and security.
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Maestro All-In-One PMSs’ MezzoPay Embedded Payments Enhances Security with Integration of b4’s TransForm

💳 MezzoPay and b4checkin's TransForm integrated, enhancing secure hotel payment processing. Hotel stays become safer with embedded credit-card processing in the Maestro PMS, fighting chargebacks and fraud. Juniper Research reports $25 billion in chargebacks for travel and hospitality in 2023. TransForm's benefits: email payment requests, immediate confirmations, real-time processing, and encryption. The integration aims for PCI compliance, fraud protection, and streamlined payments.
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  • 9 min

Generative AI’s Potential to Improve Customer Experience

🛒 Bain surveyed 700+ U.S. online shoppers, finding 71% unaware of using generative AI despite its prevalence in online retail. Customers are optimistic about AI, with half recognizing its transformative potential. Key design principles for integrating AI into retail include enhancing traditional shopping experiences, extending interaction types beyond chatbots, rethinking data exchange, ensuring transparency and trust in data handling, and reimagining customer service. Errors and inaccurate info were top concerns for 57% and 56% of customers, respectively. Strategic adoption can improve personalization, efficiency, and customer relationships. – Source: Bain Generative AI Usage Survey, July 2024 (n=714)
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LaCimbali awarded “Europe’s Best Coffee Equipment Manufacturer” in the fully automatics category

☕ LaCimbali won "Europe’s Best Coffee Equipment Manufacturer" in the Fully Automatics category at the European Coffee Symposium in Berlin. Andrea Clerici, Cimbali Group Business Director, stated the award inspires continued innovation in super-automatic machines. Cimbali has 60 years of industry experience and launched the iconic Cimbali Super Bar in 1969. They are recognized for innovative technologies and are a trusted partner to major European and international chains.
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