Innovation - 10 Minutes News for Hoteliers - Page 377

Tackling High Turnover in the QSR Industry with Technology and Culture

💻 Reducing turnover in organizations requires modernizing technology to meet workers' needs, such as flexible scheduling and instant HR information access. Modern workforce management systems in QSRs and hospitality can automate onboarding, payroll, and shift management, thereby retaining talent. Cultural improvements alongside technology, like recognition programs and real-time feedback tools, are essential. 90% of employees feel their workplace experience affects customer service quality. Therefore, investment in employee experience technology is crucial for reducing turnover and enhancing customer satisfaction within the hospitality industry.

4 min

How to maximize group revenue in holiday season

💸 Mews, a property management system (PMS), assists hotels in managing high demand during the holiday season, offering customizable options and seamless communication. It provides real-time updates, resource management, and a private booking engine link, addressing issues of lost bookings, operational inefficiencies, and decreased client satisfaction. Mews integrates with other systems, offers robust reporting, a user-friendly interface, and customization to enhance guest satisfaction and drive revenue, helping hotels capitalize on the holidays and plan for success in '25.

3 min

Introducing the GenMews Program

🎓 The GenMews Program targets recent graduates (up to two years post-graduation) aiming for a hospitality tech career. It's a two-year program offering rotations across three departments every eight months. Participants get a competitive salary and can choose their rotational path. The program provides hands-on experience and personal growth, with placements available in Prague, London, Amsterdam, or Barcelona. Applications are currently open, and an informational webinar is scheduled for 18th November.

2 min

Mews Coffee Corner with harry’s home and Gauvendi | Mews blog

☕ harry's home, founded in 2006, partnered with Gauvendi to implement hyper-personalization and dynamic inventory management. This collaboration has led to a 50% increase in direct bookings, 70% automation of the reservation process, a 24% rise in incremental revenue through upselling room features, a 30% improvement in Net Promoter Scores, and a 20% boost in average revenue. Mews Marketplace offers over 1,000 hospitality solutions to build a tech stack without connection fees.

7 min

Why Microservice Hotel PMS Architecture is the Future

🏨 Over 90% of hotels still use legacy Client-Server architecture from the '80s and '90s, unable to scale and lacking agility. Google, Amazon, and Netflix have transitioned to microservice architecture for better scalability and innovation. Microservice hotel PMS architecture allows hotels to seamlessly integrate new features, with Shiji Group leading this advancement. Microservices also enhance data protection by allowing separation of personal data, crucial as personally identifiable information value increases 5x with additional details, reaching $125. The hospitality industry is urged to adopt this innovative, sustainable, and scalable microservice architecture for future readiness.

2 min

Smart travel planner Speakspots.com…

🛫 Speakspots.com, an AI travel planner start-up, now offers real-time, personalized flight packages, integrated via Skyscanner’s API. Launched flights follow their partnership with Booking.com for accommodation and with Civitatis for attractions ticketing services. In 2023, the platform expanded to the UK and saw a 1000% increase in traffic with itineraries for 175+ destinations globally. Speakspots.com plans in 36 languages for 176 destinations across 37 countries and is a finalist in the 2024 Travolution Awards. CEO Andrés Martínez Artal is recognized by Forbes and is preparing for a seed funding round.

4 min

New study finds 40% of tech professionals…

💻 Amadeus reveals a global study on tech professionals' priorities in 2025. 94% foresee career changes, 40% predict pivoting careers thrice due to AI and ML advancements. Only 6% expect no role evolution. 24% find current company training investment lacking, while 48% value new technology training over reduced workload (24%), individual care (30%), and better work/life balance (36%). Innovation ranks above salary for employer selection. Employees at innovative firms are 5 times happier and less likely to leave. DE&I is critical, with 79% of tech workers desiring proven credentials, especially AI engineers (53%). Effective innovation environments prioritize improved technology (56%) and proper facilities over recreational activities. Psychological safety and mental health discussions are comfortable for 63% of tech professionals, but 37% are uncomfortable or undecided.

2 min

95% of business travellers see AI potential…

📅 American Express Global Business Travel (Amex GBT) research shows 95% of frequent business travelers believe AI can improve travel with convenience (44%), cost savings (43%), and streamlined expense management (41%). The survey involved 2,260 UK and US professionals. However, only 29% trust AI for personalized flight preferences, and 23% for hotel room selection, highlighting privacy and accuracy concerns. Amex GBT focuses on AI innovation, ensuring secure and responsible advancements. Concerns include data security (46%), accuracy (44%), and reliability (37%).

1 min

Daytrip joins forces with Travel Compositor…

🚢 Travel platform DayTrip partners with Travel Compositor to integrate private car transfer services with sightseeing options into Travel Compositor's system, aiming to expand its reach in Latin American markets, Spain, and Portugal. The collaboration provides access to a wider traveler base via a network of travel advisors. DayTrip's B2B partnership manager Laura Salinas and Travel Compositor's marketing manager Antoni Socias Trias emphasize the strategic move and enhanced service offerings, positioning DayTrip as an additional transport option for Travel Compositor’s 600+ brand users worldwide.

Daly Seven Inks Enterprise Deal with EVPassport to Provide EV Charging for Hotel Guests Across their Assets

🍳 Wonder, aiming to revolutionize food convenience with a super app, announced the acquisition of Grubhub, which operates with over 375,000 merchants and 200,000 delivery partners in the U.S. The deal, valued at $650 million, involves $500 million in senior notes and $150 million cash, with a Q1 2025 expected closure, pending regulatory approvals. Additionally, Wonder raised $250 million from new investors for growth. Wonder was founded by Marc Lore, ex-President and CEO of Walmart U.S. eCommerce. The company offers Multi-Restaurant Ordering from 30 restaurants, delivering in under 30 minutes, and currently has 28 Northeastern U.S. locations, with seven more opening by year-end. Grubhub connects customers with local eateries and has a loyalty program, Grubhub+, alongside its Campus Dining services at over 360 universities and Corporate Accounts business catering to over 10,000 companies.

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